Contact Centre stories - Page 100
Once known as ‘Call Centres’, the modern Contact Centre incorporates traditional telephony along with
web chat, text messaging, remote access services, and video conferencing to manage customer
interactions. Contact Centres are most associated with the provision of support, assistance or guidance
on products or services offered by companies serving large numbers of customers. Some are ‘outbound’
– that is, they reach out to customers for sales or other purposes, others are ‘inbound’ and receive
incoming contacts from people looking for help. Many combine both inbound and outbound functions.
Contact centres are often large facilities with tens or hundreds of workers – but they can also be virtual,
with people working ‘in’ the contact centre from home.
Students encouraged to shoot for stars
Fri, 30th Aug 2013
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uc
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schools
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voip
West Auckland school students to Skype with New Zealand-born NASA engineer who is fulfilling his dream to become an astronaut.
2talk walks the walk with 'good honest' broadband
Wed, 28th Aug 2013
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uc
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voip
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cloud services
Customers can now add 2talk broadband to voice plans by ordering through 2talk live, with broadband now available as ADSL, VDSL, UFB (Auckland only) or HSNS.
Join Fijian voyagers in Skype classroom tonight
Wed, 21st Aug 2013
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uc
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schools
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voip
Pacific voyaging and navigation is to take centre stage in a Skype in the classroom event tonight as part of the Exploring Oceans series.
Telecom networks remain unscathed following earthquake
Fri, 16th Aug 2013
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uc
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telco
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contact centre
In the wake of Cook Strait earthquakes, Telecom's networks stand strong, urging texts over calls to keep lines open for emergencies.
Things to know before buying a phone system - Vadacom
Thu, 15th Aug 2013
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uc
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crm
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open source
PABX lease expired? Moving premises? Need to upgrade your phone system? Vadacom’s CEO outlines the Top 5 features to look for in a modern phone solution.
Why Microsoft's numbers don't speak for themselves...
Tue, 13th Aug 2013
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uc
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gaming
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digital entertainment
Over 554,000 pizza slices are consumed each year by Microsoft staff on campus, yet no mention of slow Surface sales...
Exclusive: ShoreTel extends Express Data NZ partnership
Mon, 12th Aug 2013
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uc
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express data
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contact centre
Unified communications platforms partner expands its partnership with Express Data into New Zealand as part of the company’s growth plans in the region.
Kiwis rate Genius Go - Orcon, look away now…
Thu, 20th Jun 2013
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personal computing devices
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uc
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apple
Kiwis slam Orcon's new Genius Go app, calling it 'buggy' and 'marketing bullshit'. Orcon defends app, saying only 2 calls for help so far.
Cost overtaken by usability as driver for VOIP adoption, says Vadacom
Thu, 13th Jun 2013
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uc
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contact centre
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voip
Usability now trumps cost in VOIP adoption, with Vadacom citing flexibility and ease-of-use as new leading factors.
Enterprise mobility future
Thu, 13th Jun 2013
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uc
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hcm
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payroll systems
A $20 mobile paradigm was one of the visions touted at IDC’s recent Enterprise Mobility Conference, as Heather Wright discovered.
Citrix buys Wellington’s Beetil for $4.5m cash
Wed, 12th Jun 2013
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uc
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virtualisation
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daas
Citrix Systems NZ acquires Wellington-based Beetil for $4.5m, expanding its IT support services and integrating Beetil's proficient team.
US govt whisteblower revealed
Mon, 10th Jun 2013
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uc
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data privacy
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personal computing devices
Whistleblower Edward Snowden denies he is hiding and says the focus should be on US government and tech companies.
Voyager slashes VDSL prices by 33%
Fri, 7th Jun 2013
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uc
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voip
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cloud services
New Zealand ISP Voyager Internet has slashed the price of its VDSL service, making it a more attractive option for businesses.
WorldxChange bets big on SIP trunking
Thu, 6th Jun 2013
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uc
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contact centre
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worldxchange
WorldxChange makes its mark in the telecoms industry by innovating with SIP trunking services, aiming to outsmart giants with cost-effective solutions.
Unity4 creates 150 NZ call centre jobs
Thu, 6th Jun 2013
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uc
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nz
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contact centre
Unity4 is set to create 150 jobs in NZ, introducing its innovative work-from-home model amid its expansion into the market.
Jabra joins forces with Ingram Micro
Tue, 4th Jun 2013
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uc
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jabra
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contact centre
Jabra ANZ partners with Ingram Micro to boost its range of CC&O products' distribution, eyeing extensive reach in Australia's unified communications market.
Local VoIP provider issues a challenge to business customers
Wed, 29th May 2013
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uc
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voip
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contact centre
Auckland based ISP Kiwilink is frustrated that a number of NZ businesses aren’t getting the price savings that VoIP can offer.
2talk launches VDSL offering
Tue, 21st May 2013
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uc
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nz
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voip
2talk slashes VDSL rates in NZ, outpacing competitors after Chorus' pricing revamp. Plans now start from $60+GST, benefiting current and new customers.
SNAP offering national VoIP solution for corporates
Mon, 6th May 2013
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uc
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snap
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cloud services
SNAP redefines corporate communication with a robust, cost-effective national VoIP solution, promising unparalleled resilience and flexibility.
Seven tips for avoiding VoIP Toll Fraud
Thu, 2nd May 2013
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uc
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software development
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contact centre
VoIP tech offers cost savings for businesses, but opens doors to toll fraud. Discover how to shield your telephony from hackers with seven key tips.