UK shoppers lead Europe in refund abuse, study finds
about 4 hours agoThe practice is adding to retailers' costs and may push prices higher, with 37% of UK online shoppers admitting or considering refund abuse.
UK stories
Classic Football Shirts' World Cup orders surge 101pc
Automation helped the Hyde retailer dispatch record volumes as World Cup demand doubled orders and cut packing from minutes to seconds.
Women in UK manufacturing most exposed to generative AI
Women hold 63.4% of the jobs most exposed to generative AI in UK manufacturing, raising fears the technology could widen workplace inequality.
AWS backs North East tech conference for second year
The backing should help the Gateshead event grow after its first outing drew more than 150 attendees and 24 speakers.
GWI expands agentic AI portfolio with new data layer
Businesses using ChatGPT, Claude and Microsoft Copilot can now tap GWI's verified data layer to keep AI answers tied to approved audiences.
Shoppers prefer AI price tools over autonomous buying
Consumers want AI to hunt bargains, but most still reject software buying clothes for them, according to a survey of 3,300 adults.
UK leads AI adoption as returns lag behind investment
Despite rapid adoption, UK firms are struggling to turn AI spending into measurable gains, with trust and returns still out of sync.
Editor Interviews
Conversations with technology leaders, founders and operators.
AI transforming B2B discovery - but human trust endures
AI is changing how B2B buyers make decisions - but an expert warns that it is not a substitute for effective human comms strategies.
Last month
Theorem study: friction between pre-sales and executed media ads
Theorem's new survey finds friction remains the biggest barrier in enterprise pre-sales, despite widespread automation adoption.
Fri, 31st Jul 2026
Exclusive: Dreamdata CEO on why B2B buying funnel isn't linear
Buyers are spending most of the journey before sales speak, forcing marketers to rethink funnels and how they prove return on investment.
Tue, 7th Jul 2026
Earn the commute: Premium offices turn mandates into magnetism
Well-designed offices are helping firms attract staff back by pairing prime locations, amenities and flexible spaces with higher productivity.
Tue, 26th May 2026
Expert Opinions
More opinions →
Why your whole business needs to be investor-ready right now
Founders who wait to tidy up records risk costly delays when investors probe contracts, IP assignments and board minutes in due diligence.
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UK piracy is scaling faster than enforcement can keep up
Illegal streaming is stripping £1.35 billion a year from UK media firms, while 16.8 million adults use illicit streams within three months.
5 days ago
Ecommerce needs to realise the role of inclusive finance as it adjusts to a ...
Affordability checks could turn away up to 30% of BNPL users, risking abandoned baskets and weaker sales for retailers.
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How to maximise AI performance during the golden quarter
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How simplifying IT helps teams perform at racing speed
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The golden quarter loyalty opportunity: Why rewards matter more ...
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Why verification should be the first step in your email strategy
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Latest News
More news →
Personio becomes certified B Corp after five-year effort
The certification caps a five-year review of Personio's social and environmental practices, adding external scrutiny to its HR software business.
D&AD awards four Black Pencils & tops agency rankings
Independent agencies strengthened their hold on D&AD's global rankings as the awards also highlighted work tackling insurance, beauty claims and gaming worlds.
Merchants underestimate friendly fraud, Chargebacks911 says
Businesses risk wasting anti-fraud budgets, with a new report saying merchants may vastly undercount disputes caused by friendly fraud.
atNorth plans EUR €2 billion Salo data centre in Salo
The Finnish town stands to gain jobs and local spending as atNorth's FIN05 project brings a planned €2 billion investment and future expansion potential.
Our Editorial Team
Every story is shaped by real people: journalists, editors and contributors.
Mike Bishara
Features Editor
Mike has a long history writing about the infrastructure, building, construction and safety industries. These days he covers these topics for our Industrial-focused news sites across Australia and New Zealand.
Sean Mitchell
Publisher
Having started his career at Renaissance. Sean joined Apple in Melbourne for a number of years before working in the media space. This started with Review Publishing and later the tech publisher IDG Communications. In 2006 he was involved in the launch of The Channel magazine. As they say – the rest is history.
Sofiah Nichole Salivio
News Editor
Sofiah Nichole has balanced a dual passion for technical precision and the written word since 2017. Before diving into the world of Civil Engineering, she spent years navigating school press conferences and contributing to university publications, honing her skills as a versatile staff writer. Outside of her engineering labs, you can find her advocating for student voices and looking for the next great story to tell. She believes that whether you are building a bridge or a news report, the foundation must be rock solid.
Anthony Caruana
Interview Editor
Anthony has been living and breathing technology since he was a child. He has contributed to almost every major technology publication in Australia as well as editing a few along the way. In his spare time, he likes to run, especially on trails, and plays Australian Rules football through the winter.
David Shilovsky
Interview Editor
David joins us from a primarly sports reporting background, but has a keen interest across all facets of technology, especially any Apple product, the latest in OLED televisions and gaming consoles. He brings significant editorial experience to the role, with various digital and print publications on his CV. In his spare time, David enjoys watching or playing sport, playing video games and checking out live music.
Donovan Jackson
Interview Editor
Fascinated by the technology industry after a visit to a Computer Faire in 1998, Donovan Jackson first worked as a public relations consultant for enterprise software and hardware distribution companies in 2000, then as a journalist for IDG-affiliated channel and trade publications, and as a producer of commercial content as an agency owner through the 2000s and 2010s. He has served as ITBrief editor in the last days of the printed magazine, and has a long association with TechDay as a contributor to special projects. Donovan has wide interests spanning technology, philosophy, bicycles, literature, psychology, motorcycles, travel, geography, history, general knowledge, and various combinations of these and other subjects.
Analyst Insights
Industry research and analysis from leading firms.
Reco raises USD $55 million in AT&T Ventures-backed round
The deal lifts Reco's total funding to USD $140 million as enterprises race to govern AI agents linked to sensitive systems and data.
Today
Jaam launches M. platform to scale AI across business
With most firms still stuck in pilot mode, the platform is aimed at helping businesses connect AI to everyday workflows and see clearer financial gains.
Last week
WPP names Eric Campbell as VML Global Chief Executive
Jon Cook will stay on until March 2027, giving WPP a lengthy handover as Eric Campbell takes over VML's global leadership.
This month
Ecovacs brings roller mopping to UK & Ireland stores
Shoppers in Britain and Ireland will now be able to compare roller mopping systems in person as demand for robot cleaners rises.
This month