Quiq launches Voice Assist for live customer calls
about 10 hours agoThe new tool could cut handling time by letting agents send messages and complete tasks during live calls without leaving one conversation record.
UK stories
Ecommpay launches QR code payments for small businesses
Small merchants can now take tips, donations and ad hoc sales digitally without card machines or coding, as cash use continues to decline.
Ecommpay launches static QR code payments for tips
A static QR code lets merchants and charities take cashless tips, donations and other variable payments without card hardware or coding.
Graham and Green launches Shopify website overhaul
The overhaul aims to make browsing easier for shoppers as the family-run interiors retailer seeks to boost online sales and store visits.
Parcelhero launches pallet air freight guide for exporters
UK exporters can now compare, book and ship heavier consignments online as new guidance strips out much of the freight paperwork confusion.
UK firms waste GBP £8.9 billion on unused software
Unused subscriptions and forgotten renewals are costing UK businesses up to GBP £8.9 billion a year, a new model says.
PlanningMapsUK launches online mapping for planning
Homeowners and planning professionals can now generate licensed Ordnance Survey plans online, cutting delays in preparing applications.
Editor Interviews
Conversations with technology leaders, founders and operators.
Theorem study: friction between pre-sales and executed media ads
Theorem's new survey finds friction remains the biggest barrier in enterprise pre-sales, despite widespread automation adoption.
Fri, 31st Jul 2026
Exclusive: Dreamdata CEO on why B2B buying funnel isn't linear
Buyers are spending most of the journey before sales speak, forcing marketers to rethink funnels and how they prove return on investment.
Tue, 7th Jul 2026
Earn the commute: Premium offices turn mandates into magnetism
Well-designed offices are helping firms attract staff back by pairing prime locations, amenities and flexible spaces with higher productivity.
Tue, 26th May 2026
Exclusive: How Adobe showcases its innovation engine
Ideas from across Adobe are vetted live at Summit, and some have gone on to become products after further testing and hardening.
Tue, 21st Apr 2026
Expert Opinions
More opinions →
The AI metric that matters isn't token cost
For Australian businesses, the real test of AI is whether it changes decisions, margins or customer outcomes, not how many tokens it uses.
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The hidden security risk in document redaction
Unredacted archive copies can expose personal data long after extraction, increasing compliance risk for firms using AI and high-volume document workflows.
15 days ago
6 Pillars of data quality and strategies for improving your data
Poor data quality is driving costly errors, weaker customer service and missed revenue unless organisations keep records accurate and current.
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Why the physical dealership Is the next frontier of digital ...
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Why AI fails without a strong data foundation and how to get it right
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Dupe culture is creating a new challenge for toy and gaming brands
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Latest News
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Bazaarvoice launches AI visibility package for retailers
Brands risk being overlooked in AI-led shopping unless customer reviews and ratings are readable by crawlers, Bazaarvoice said.
Tencent opens Hy4 preview in an open-source AI push
Developers get a cheaper open-source rival as Tencent pushes Hy4 preview into tools for coding, finance and research.
Adobe brings 70 tools into Slack for workplace use
Adobe has launched a Slack app that lets teams use more than 70 creative and productivity tools without leaving workplace conversations.
Teradata links Autonomous Knowledge Platform to OneLake
Customers can run AI workloads on OneLake data in place, reducing the need for ETL pipelines and duplicate copies across systems.
Our Editorial Team
Every story is shaped by real people: journalists, editors and contributors.
Karen Joy Bacudo
Finance Editor
Karen wears two hats with us, balancing her role as an editor while assisting with our finances and accounting. This means she has her finger on the pulse whether its writing content or reconciling numbers. On both sides she brings the same level of accuracy and precision.
Mike Bishara
Features Editor
Mike has a long history writing about the infrastructure, building, construction and safety industries. These days he covers these topics for our Industrial-focused news sites across Australia and New Zealand.
Sean Mitchell
Publisher
Having started his career at Renaissance. Sean joined Apple in Melbourne for a number of years before working in the media space. This started with Review Publishing and later the tech publisher IDG Communications. In 2006 he was involved in the launch of The Channel magazine. As they say – the rest is history.
Sofiah Nichole Salivio
News Editor
Sofiah Nichole has balanced a dual passion for technical precision and the written word since 2017. Before diving into the world of Civil Engineering, she spent years navigating school press conferences and contributing to university publications, honing her skills as a versatile staff writer. Outside of her engineering labs, you can find her advocating for student voices and looking for the next great story to tell. She believes that whether you are building a bridge or a news report, the foundation must be rock solid.
Tom Richmond
Reviewer
Originally from the Isle of Man, Tom has been contributing to our sites for a number of years. He loves sport, tech and cars. In his spare time, you’ll either find him on the golf course, playing football or test-driving a new car.
Anthony Caruana
Interview Editor
Anthony has been living and breathing technology since he was a child. He has contributed to almost every major technology publication in Australia as well as editing a few along the way. In his spare time, he likes to run, especially on trails, and plays Australian Rules football through the winter.
Analyst Insights
Industry research and analysis from leading firms.
GBG launches Reach to verify AI agents' address data
As enterprises move AI agents into live operations, poor address data is becoming a compliance and fulfilment risk for automated workflows.
Last week
Finance teams adopt AI faster than controls, Medius says
Controls are lagging as finance teams race to deploy AI, with many using its recommendations without human oversight, Medius found.
Last week
Global CIOs rush to invest in AI agents, study finds
Governance gaps are widening as 60% of CIOs plan AI agent investment within 12 months, a survey of 1,000 leaders found.
Last month
Remote makes its AI training course free to workers
Only 20% of leaders think their staff are ready for AI, prompting Remote to open its internal training course to wider use for free.
Last month