Expert Opinions - Page 28

Why email still makes for a great business tool

Despite the surge of social media and new communication tools, email remains a formidable business tool due to its directness and personalisation potential.

By Guy Hanson • 5 min read • Mon, 9th Jul 2018

Unified Communications

How IT service desk admin jobs will be transformed by smart automation

Developments in AI technologies like ML and natural language processing will strengthen the connection between IT teams and their organisation.

By Ashwin Ram • 4 min read • Tue, 19th Jun 2018

Data Analytics

Making an impact with data: top tips for CDOs

Chief Data Officers must reframe their approach to data, shifting from static stores to dynamic flows, leveraging real-time insights for operational impact.

By Jack Norris • 5 min read • Thu, 7th Jun 2018

Data Analytics

How Big Data is slowly destroying our environment

I started my career around 30 years ago at one of the largest investment banks on Wall Street. Their data center was huge.

By David Leichner • 6 min read • Wed, 6th Jun 2018

Marketing Technologies

How virtual reality is making people more human-centric

Most people are connected to one device or another throughout the day, and many have speculated that being more connected has made us more alone.

By Donna Howard • 3 min read • Fri, 1st Jun 2018

Data Analytics

The value of integrating data and analytics for improved cybersecurity

Most companies have already invested in security solutions so it makes sense to optimise that investment where possible.

By Brian Landa • 4 min read • Tue, 29th May 2018

Data Analytics

Taking a look at the growing trend of text analytics

Using text analytics, engineers can extract more value from raw text and combine it with sensor data and ML to improve a range of functions.

By Seth DeLand • 4 min read • Wed, 23rd May 2018

Software-as-a-Service

Achieving agility: data portability in the digital economy

In a digital age defined by cloud and SaaS, achieving data portability is essential for business agility, security, and overcoming vendor lock-in.

By Chris Gondek • 3 min read • Mon, 21st May 2018

Customer Experience

How AI is changing marketing exponentially - Gartner

AI is set to revolutionise marketing, offering real-time personalisation and conversational experiences at scale, according to a report from Gartner.

By Chris Pemberton • 3 min read • Wed, 16th May 2018

Unified Communications

Is your business ready to talk chatbots?

Is your business ready for chatbots? CIOs must embrace these virtual assistants, with more than 50% of enterprises projected to invest heavily by 2021.

By Kong Yang • 4 min read • Mon, 14th May 2018

Data Analytics

A glance at the future: Mind-reading AI, VR journalism & radical collaboration

Purdue scientists decode brain activity, igniting AI-led mind-reading tech to revolutionise future workplaces.

By Ram Vaidyanathan • 6 min read • Thu, 5th Apr 2018

DevOps

Everything you need to know about microservices in today's agile world

Microservices will continue to grow in popularity this year, as more companies realise significant business benefits.

By Will Bosma • 5 min read • Tue, 13th Mar 2018

Customer Relationship Management

How speech analytics can improve outcomes in the contact centre

Taking a look at how speech analytics technologies can be used in the contact centre to improve customer service and B2C interactions.

By Ross Telfer • 3 min read • Mon, 5th Mar 2018

Unified Communications

OVUM: Where are enterprises looking to really use AI?

Artificial intelligence (AI) remains highly in vogue as a technology topic across the media and within the IT supplier landscape.

By Daniel Mayo • 3 min read • Tue, 27th Feb 2018

Distributed Denial of Service

eCommerce requires beefed up cybersecurity to function well

In an increasingly interconnected world, online shopping and electronic transactions have now transcended its innovation status.

By Samantha Cruz • 5 min read • Tue, 20th Feb 2018

Customer Relationship Management

Why the future of customer experience is both human and machine

Touchpoint's CEO says when it comes to customer experience don't believe the 'robot revolution' will happen overnight.

By Frank Van der Velden • 4 min read • Fri, 2nd Feb 2018

Data Analytics

Realising maximum business value in a data-driven world

If data is the new oil, how can enterprises extract value? ManageEngine's Sridhar Iyengar talks about the best ways to manage the data boom.

By Sridhar Iyengar • 4 min read • Tue, 30th Jan 2018

Unified Communications

New to VR? Here's how you can use it in the workplace

Virtual reality isn't just for gamers; it's transforming workplaces by enhancing team building, customer experience, and remote collaboration. Here's how.

By Ellie Martin • 3 min read • Mon, 22nd Jan 2018