Stories that mention Alok Kulkarni
Don’t let your CCaaS cloud migration cast a shadow over customer experience
Mon, 12th Dec 2022
#
cloud services
#
cx
#
ccaas
Cloud plays a vital role in preparing businesses for the future, and its benefits are undeniable - so what’s the catch?
How to regain customers' trust after a CX failure
Tue, 9th Jan 2018
#
crm
#
cx
#
martech
From long call waiting times after various outages, less than desirable customer service ratings, or system crashes, there are a number of lessons to be learned if brands are to set themselves up for success in 2018.
How telcos can win the CX race
Wed, 1st Nov 2017
#
crm
#
cx
#
broadband
Maintaining a high standard of CX is now the key differentiating factor between industry leaders and laggards.
How to restore customer loyalty after a data breach
Fri, 6th Oct 2017
#
contact centre
#
crm
#
cx
In this day and age, data breaches and IT downtime are almost inevitable.
Going rogue: The challenges of AI in customer service
Tue, 27th Jun 2017
#
ai
#
crm
#
cx
AI technologies are becoming increasingly sophisticated, and can add immense value to organisations — but they are by no means foolproof.
The chatbot comeback – is your business ready?
Thu, 19th Jan 2017
#
martech
#
chatbots
#
productivity
Despite being born in 2011, it has only been in the last couple of years that businesses have begun to realise how valuable chatbots could be.