Stories that mention Daniel Harding
Why the Government should encourage contact centres to call Australia home
Locally based contact centres are good for the country and better for business, writes MaxContact director of operations for Australia Daniel Harding.
MaxContact integrates contact centre solution with Microsoft Teams
According to MaxContact’s Australian operations director Daniel Harding, the aim is to offer a rich and integrated communications experience.
MaxContact integrates Avoira speech analytics into contact centre solution
The aim is to help businesses create better customer experiences.
Five contact centre planning mistakes and how to avoid them
A well designed and managed contact centre can be an asset to your organisation but implementing one successfully calls for careful preparation, writes MaxContact director for Australia operations Daniel Harding.
How to optimise contact centres for 2021 and beyond
As the new year fast approaches, it’s a good time to check that contact centres are ready to handle whatever 2021 has in store, writes MaxContact director of Australia operations Daniel Harding.
OpenIQ brings MaxContact contact centre solution to Oz
The combination will help Australian telephony vendors and resellers make an easy and cost-effective transition to cloud telephony.
MaxContact expands Aus channel presence with new MSP
The appointment of CommsChannel enables it to extend the provision of sales, service and support for the range of MaxContact solutions.
It’s not in the post: How an SMS document platform can streamline the contact centre
Your contact centre is more than just the key to a great customer experience; exploiting your technology platform to the full can help your organisation cut costs and boost productivity, writes
Video: 10 Minute IT Jams – Who is MaxContact?
In this interview, we speak with MaxContact's director of Australian operations, Daniel Harding, about the role of the contact centre in today's modern cloud environment.
How to implement a cloud contact centre that boosts efficiency & customer experience
If you're considering an overhaul of your contact centre, a strategic approach and meticulous planning will help you get maximum return on your investment
Improving contact centre performance during times of peak demand
Extremely high call volumes are resulting in longer than normal wait times and frustrated customers. Firms risk taking a hit to their reputation if the situation doesn’t improve.