Stories that mention John-Daniel Trask
Customer experience: how the most popular metrics can lead you astray
When it comes to measuring customer experience and happiness, businesses have traditionally relied on methods like self-reports and surveys, which can lead to bias and misinterpretation
Data overwhelm? Focus on your customer
Google measures your site on how fast, stable, and responsive it feels to the customer. You need to reach a “Good” standard on all three to get a passing score.
NZ businesses moved 40 times faster than they thought possible when COVID-19 hit
Five years of advances in digital transformation for New Zealand businesses has occurred in a period of eight weeks, due to COVID-19, a new report finds.