Stories that mention Jonathan Ryan
30 years of texting: from ‘Merry Christmas’ to hybrid experiences in-store and online
Fri, 16th Dec 2022
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omnichannel
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whatsapp
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sms
Shopping habits have changed since the beginning of the pandemic; the biggest trend of all is the rise of hybrid shopping.
The App Edit: why conversational commerce is overtaking the app
Tue, 20th Sep 2022
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cx
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crm
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martech
Consumers appear to be suffering choice fatigue and are reducing the time spent across different apps. People favour a small selection of quality items in their wardrobe, and they’re taking the same approach with their apps.