Business communications stories
Newo appoints Jason Luo as Chief Executive Officer
Yesterday
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uc
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digital transformation
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cx
Newo names Jason Luo Chief Executive Officer after USD $25 million funding round as it targets small businesses missing inbound calls.
MSPs see voice as part of wider IT offer, Gamma says
2 days ago
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crm
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uc
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digital transformation
Gamma says managed service providers are folding voice into wider IT deals, with trust, integration and risk management now shaping supplier choices.
Your.Cloud acquires Pure Cloud Solutions in UK push
Last week
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digital transformation
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partner programmes
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ai
Your.Cloud deepens UK managed services push with Pure Cloud Solutions takeover, backing the Tamworth firm's local brand and leadership.
Exclaimer links Workday to email signatures & meetings
Last week
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uc
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hcm
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partner programmes
Exclaimer plugs Workday HR records into email signatures and video meeting branding, cutting manual updates and reducing out-of-date staff details.
Strategy and innovation: Key takeaways from Gamma's regional forums
Last week
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uc
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digital transformation
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cx
Gamma Communications' Regional Forums urge partners to shift from one-off sales to roadmap-led growth as AI, UCaaS and R&D reshape the channel.
8x8 launches AI Studio for customer experience agents
Last week
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saas
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uc
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data protection
8x8 unveils AI Studio to let customer experience teams build agents with natural language, aiming to cut integration delays and costs.
Owl Labs secures Microsoft Teams certification for devices
Last week
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uc
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hybrid & remote work
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microsoft
Owl Labs wins Microsoft Teams approval for its Meeting Owl 5 Pro, bringing full certification to its current hybrid meeting device range.
Platforms, sovereignty and global growth at Cavell Summit Europe
Last week
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uc
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hyperscale
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cx
Cavell Summit Europe highlights how platform-led buying, data sovereignty and global expansion are reshaping service provider strategies.
8x8 wins Gold for Engage at New York design awards
This month
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saas
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uc
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digital transformation
8x8's Engage platform has won Gold at the NY Product Design Awards, with judges praising its unified workspace for customer-facing staff.
Narwhal Labs raises GBP £20 million for DeepBlue OS
This month
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saas
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uc
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data protection
Narwhal Labs secures backing from more than 70 UK investors as it unveils an AI communications platform for regulated sectors.
Nearly 18% of business emails fail to reach inboxes
This month
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saas
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cx
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martech
Sinch Mailgun warns weak inbox placement and limited AI use are eroding email returns, with many firms unable to measure ROI confidently.
Orange Business adds deepfake detection to services
This month
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uc
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cx
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phishing
Orange Business to weave Reality Defender's deepfake checks into enterprise communications for 7,000 customers amid rising fraud fears.
8x8 wins CRN channel honours & nine Palomarr awards
Last month
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uc
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cx
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martech
8x8 is bolstering its partner-led push after CRN named two regional channel chiefs and Palomarr ranked its platform across nine categories.
Infobip Startup Tribe backs UK startups with credits
Last month
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cx
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martech
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iam
Infobip marks Startup Tribe's fifth year with hundreds of thousands of pounds in credits for UK startups and scaleups.
Broot.ai adds Vonage voice APIs for in-app CRM calling
Last month
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saas
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crm
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uc
Broot.ai has embedded Vonage voice APIs into its CRM, enabling one-click in-app calling, local numbers and unified activity tracking for teams.
BT says over 3 million UK homes move to digital landlines
Last month
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uc
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network infrastructure
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cx
More than 3m UK homes have switched to digital landlines as BT warns those ignoring the rollout risk disruption before analogue ends in 2027.
Q4 adds digital conferencing to earnings call platform
Last month
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uc
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digital transformation
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fintech
Q4 has built digital conferencing into its investor relations platform, aiming to streamline and de-risk earnings calls and market events.
UK resellers move from AI talk to practical rollout
Last month
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uc
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data protection
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data analytics
UK resellers shift from AI hype to hands-on deployments as customers demand automation, analytics and compliance in communications.
Abnormal AI rolls out Attune 1.0 to fight AI cyberattacks
Last month
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uc
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phishing
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advanced persistent threat protection
Abnormal AI launches Attune 1.0, a behavioural model that spots AI-crafted cyberattacks by learning normal workplace communication patterns.
Why 'good enough' voice tools quietly cost businesses
Last month
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crm
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uc
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digital transformation
'Good enough' voice tools quietly drain time, frustrate staff and erode service, as hidden frictions multiply across calls, teams and offices.