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AI & agentic commerce reshape retail strategies for 2026
Customer Experience

AI & agentic commerce reshape retail strategies for 2026

In 2026, UK retailers will reshape strategies using AI and agentic commerce to blend digital and physical experiences, enhancing personalised customer journeys.

By Melania Watson • 4 min read • Fri, 5th Dec 2025
European eCommerce marketers struggle with Black Friday personalisation
Customer Experience

European eCommerce marketers struggle with Black Friday personalisation

Nearly all European eCommerce marketers view personalisation as vital, yet 27% find it hard to tailor Black Friday offers amid heavy workloads.

By Melvin Hipolito • 2 min read • Fri, 21st Nov 2025
Marketers struggle to personalise Black Friday offers despite need
Customer Experience

Marketers struggle to personalise Black Friday offers despite need

Nearly all marketers see personalisation as vital for Black Friday, yet 27% struggle to tailor offers, risking customer loyalty and sales opportunities.

By Melvin Hipolito • 2 min read • Fri, 21st Nov 2025

Global Stories

Ecommpay gains full DAC approval for accessible site
Fintech

Ecommpay gains full DAC approval for accessible site

Ecommpay secures full Digital Accessibility Centre approval as its redesigned website and product pages meet WCAG 2.2 AA standards.

By Sean Mitchell • 4 min read • Fri, 12th Dec 2025
AI to redefine eCommerce discovery, emotion & subs by 2026
Digital Transformation

AI to redefine eCommerce discovery, emotion & subs by 2026

AI is set to reshape eCommerce by 2026, powering discovery, emotional journeys and flexible subscriptions built on cleaner product data.

By Kaleah Salmon • 5 min read • Fri, 12th Dec 2025
Twilio predicts stricter AI customer service rules by 2026
Digital Transformation

Twilio predicts stricter AI customer service rules by 2026

Twilio predicts Asia Pacific customer service will face strict AI transparency rules and mandatory bot disclosures by 2026.

By Shannon Williams • 5 min read • Fri, 12th Dec 2025
UiPath & Talkdesk unite agentic AI for healthcare CX
Unified Communications

UiPath & Talkdesk unite agentic AI for healthcare CX

UiPath and Talkdesk are teaming up to fuse agentic AI, streamlining document-heavy healthcare contact centre workflows and cutting errors.

By Catherine Knowles • 4 min read • Thu, 11th Dec 2025
Patchworks data surges 320% as retailers extend BFCM peak
Digital Transformation

Patchworks data surges 320% as retailers extend BFCM peak

Patchworks data operations jumped over 320% year on year as retailers stretched BFCM 2025 into a longer, more complex multichannel peak.

By Sean Mitchell • 4 min read • Wed, 10th Dec 2025
Apollo3D unveils guided virtual tours with analytics
EduTech

Apollo3D unveils guided virtual tours with analytics

Yorkshire's Apollo3D launches Infinity Virtual Tours, turning Matterport scans into guided, data-rich journeys for retail, venues and estates teams.

By Sean Mitchell • 4 min read • Wed, 10th Dec 2025
Onton raises USD $7.5 million to expand its AI shopping platform
Customer Experience

Onton raises USD $7.5 million to expand its AI shopping platform

Onton secures USD $7.5 million seed funding to grow its AI-powered shopping platform, aiming to simplify online product search and expand globally.

By Melania Watson • 3 min read • Thu, 27th Nov 2025
From data chaos to email clarity: How to choose the best CRM email tool
Customer Relationship Management

From data chaos to email clarity: How to choose the best CRM email tool

Nearly half of daily emails are spam; choosing the right CRM email tool boosts engagement by tracking deliverability and customer behaviours.

By Bobby Joseph • 6 min read • Wed, 26th Nov 2025
SAS earns top marks for customer interaction software leadership
Gaming

SAS earns top marks for customer interaction software leadership

SAS has been named a leader in real-time interaction software for its Customer Intelligence 360, excelling in AI and data-driven customer engagement.

By Shannon Williams • 2 min read • Thu, 20th Nov 2025
Driving outstanding customer experience with customer centricity and supportive technology
Data Analytics

Driving outstanding customer experience with customer centricity and supportive technology

Businesses must blend human interaction with digital innovation to deliver personalised, customer-first experiences that build trust and simplify processes.

By Andrew Borthwick • 4 min read • Thu, 20th Nov 2025

Stories from Other Regions

Beyond the buzz: Owning the retail experience in the age of AI
Customer Experience

Beyond the buzz: Owning the retail experience in the age of AI

Retail's future lies in blending AI with human creativity to craft unique experiences, not just chasing tech buzzwords in the digital age.

By Zohar Gilad • 6 min read • Mon, 24th Nov 2025
2026: The agentic AI takeover
Customer Experience

2026: The agentic AI takeover

By 2026, AI agents will fully manage shopping, choosing and buying products based on your style and needs, transforming retail into seamless, intelligent commerce.

By Al Williams • 4 min read • Fri, 21st Nov 2025
Australian retailers lead in customer service as eyewear excels
Customer Experience

Australian retailers lead in customer service as eyewear excels

Australian eyewear retailers Specsavers and OPSM top customer service rankings, while Bendigo Bank leads non-retail brands in KPMG's CX excellence study.

By Kaleah Salmon • 3 min read • Fri, 21st Nov 2025
Black Friday sales hit record AUD $6.8 billion amid online buzz
Customer Experience

Black Friday sales hit record AUD $6.8 billion amid online buzz

Australian shoppers are set to spend a record AUD $6.8 billion during Black Friday to Cyber Monday, with social media buzz driving soaring online engagement.

By Melania Watson • 4 min read • Thu, 20th Nov 2025