NICE stories
NiCE & AWS deepen AI partnership to power CX automation
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digital transformation
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NiCE expands its AI partnership with AWS to enhance CXone Mpower, bringing advanced AI-powered automation to customer experience workflows at enterprise scale.
NiCE launches CXone Mpower Agents to automate customer service
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NiCE launches CXone Mpower Agents, AI-driven tools designed to automate and streamline customer service across front, middle, and back-office operations.
NiCE & Snowflake partner to boost secure AI-driven data sharing
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data analytics
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digital transformation
NiCE teams up with Snowflake to enable secure, AI-driven sharing and automation of customer data, enhancing efficiency and personalisation across enterprises.
AI boosts customer service happiness as global wellbeing falls
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Global happiness falls to 58% in 2025, yet customer service satisfaction rises, boosted by growing trust in AI-powered support worldwide.
AI lifts customer service satisfaction as global happiness falls
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Global happiness fell nearly 10 points to 58% in 2025, but AI-driven customer service satisfaction rose 5 points to 41%, says NiCE’s report.
NiCE announces 2025 partner awards for AI & automation excellence
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NiCE has honoured partners across APAC and EMEA for driving AI and automation excellence in customer service with its 2025 International Partner Awards.
NICE & AWS join forces to deliver AI-powered customer service
Wed, 14th May 2025
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digital transformation
NICE and AWS have teamed up to offer NICE's CXone Mpower AI on AWS Marketplace, enhancing AI-driven customer service with unified, scalable cloud solutions.
NICE & ServiceNow partner on AI to unify customer service
Thu, 8th May 2025
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NICE and ServiceNow partner to launch an AI-powered platform by Q4 2025, uniting customer service and enterprise operations for faster, seamless fulfilment.
Wazoku & NICE offer USD $4 million grants for tech in China
Tue, 6th May 2025
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Wazoku and China's NICE launch a USD $4 million grant initiative supporting tech innovators in the Yangtze Delta across five key sectors.
Empowered contact centre agents crucial for driving CX success
Wed, 9th Apr 2025
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As customer expectations rise, NICE's Rod Lester emphasises the critical role of agent empowerment in contact centres, driven by AI tools for enhanced service.
NICE named leader in IDC's 2024 conversational AI report
Thu, 20th Mar 2025
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NICE has been recognised as a Leader in the IDC MarketScape for Worldwide Conversational Intelligence and Analytics 2024, showcasing significant market innovation.
NICE unveils CXone Mpower Orchestrator for service AI
Wed, 19th Mar 2025
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NICE has launched CXone Mpower Orchestrator, claiming it as the first solution for complete end-to-end automation in customer service via a single AI platform.
Optus & NICE upgrade Great Southern Bank call centres
Thu, 5th Dec 2024
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digital transformation
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Optus and NICE have launched a new contact centre system at Great Southern Bank, cutting customer wait times to just 30 seconds for 80% of calls.
NICE CXone platform sees 80% increase in interactions
Thu, 5th Dec 2024
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digital engagement
NICE's CXone MPower platform saw an 80% rise in automated customer interactions over Black Friday and Cyber Monday, reflecting a growing reliance on automation.
Great Southern Bank enhances service with CXone Mpower
Wed, 4th Dec 2024
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Great Southern Bank is enhancing its customer service automation by deploying NICE's AI-powered CXone Mpower platform, supported by Optus.
Maxicare improves operations with NICE Workforce Management
Wed, 27th Nov 2024
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Maxicare has significantly improved customer experience and operational efficiency in its contact centres by implementing NICE Workforce Management.
NICE recognised as 2024 Gartner Customers’ Choice for CCaaS
Tue, 19th Nov 2024
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NICE has been recognised as a Customers’ Choice in the 2024 Gartner Peer Insights for Contact Center as a Service, marking its second accolade.
Zoom appoints Mike Johnson as Head of Channel for ANZ
Tue, 12th Nov 2024
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Zoom has appointed Mike Johnson as Head of Channel for Australia and New Zealand, with a focus on enhancing channel growth in the region.
NICE launches AI-powered CXone Mpower SmartSpeak tool
Thu, 7th Nov 2024
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NICE has launched CXone Mpower SmartSpeak, an AI-driven solution aiming to eliminate language barriers and enhance global communication.
NICE recognised as leader in 2024 Gartner Magic Quadrant
Thu, 31st Oct 2024
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NICE has been named a Leader in the 2024 Gartner Magic Quadrant for Contact Centre as a Service, marking its tenth consecutive year in this position.