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Qualtrics: Why customer experience management matters
Customer Relationship Management

Qualtrics: Why customer experience management matters

Employees drive experience: Many organisations forget about the impact employee engagement has on the customer experience.

By Julia Gabel • 3 min read • Mon, 1st May 2017
Qualtrics: Amp up experience management & retain customers
Customer Relationship Management

Qualtrics: Amp up experience management & retain customers

Today you must craft your product and pricing long before your customers experience it and if your market is changing, you can't be the last to know.

By Julia Gabel • 4 min read • Wed, 26th Apr 2017
Act fast and make it easy: Getting the most out of feedback for travel organisations
Customer Relationship Management

Act fast and make it easy: Getting the most out of feedback for travel organisations

A significant proportion of holidaymakers in Australia and New Zealand believe their feedback never reaches anyone who can make a difference.

By Kai Ping Lew • 2 min read • Thu, 20th Apr 2017
Qualtrics attributes rapid growth in JAPAC to market demand
Qualtrics

Qualtrics attributes rapid growth in JAPAC to market demand

Qualtrics' JAPAC surge driven by soaring market demand, tripling its customer base amid rapid regional expansion and innovation.

By Sam Worthington • 2 min read • Mon, 5th Dec 2016
How do millennials perceive women in leadership?
Qualtrics

How do millennials perceive women in leadership?

It's interesting to see that men who say both sexes aren't equally effective leaders are more than 3x more likely to say men make the better leaders.

By Shannon Williams • 2 min read • Thu, 10th Nov 2016
The six steps to discovering the X factors in the employee experience
Digital Engagement

The six steps to discovering the X factors in the employee experience

Collecting feedback from employees at every stage of their interaction with the business can show the employee experience.

By Sara Barker • 3 min read • Thu, 20th Oct 2016
How to get your execs and staff to embrace customer-centric cultures
Customer Relationship Management

How to get your execs and staff to embrace customer-centric cultures

Customer-centric cultures are the key to competitive advantage, revenue and great experiences, that's what Qualtrics has found.

By Sara Barker • 3 min read • Mon, 29th Aug 2016
The key to success for financial services organisations
Fintech

The key to success for financial services organisations

Research shows that Australian and New Zealand banks need to focus on customer experience and employee engagement for growth.

By Sam Worthington • 2 min read • Wed, 17th Aug 2016
Six tips for developing successful voice of customer programs
Customer Relationship Management

Six tips for developing successful voice of customer programs

Customer experience will be more important than price and product as key brand differentiators, according to a report by Walker Information.

By Sara Barker • 3 min read • Mon, 15th Aug 2016
Employee engagement surveys crucial to organisational change
Qualtrics

Employee engagement surveys crucial to organisational change

Employee engagement surveys are one of the crucial drivers in delivering and enhancing employee engagement programs, according to Qualtrics.

By Sara Barker • 2 min read • Wed, 6th Jul 2016
The best customer feedback channels - and how to pick them
Customer Relationship Management

The best customer feedback channels - and how to pick them

Choosing the right customer feedback channel is crucial for the success of Voice of Customer programmes, says Qualtrics.

By Sam Worthington • 3 min read • Tue, 28th Jun 2016
Aussie Govt should make better use of survey data
Data Analytics

Aussie Govt should make better use of survey data

The Government could do well to make better use of survey data from the public in order to gain a better understanding of people's needs and wants.

By Shannon Williams • 3 min read • Tue, 28th Jun 2016
Employee engagement the secret to business success
Data Analytics

Employee engagement the secret to business success

Investing in employee engagement is crucial for success, says survey by Qualtrics. Regular pulse surveys are key.

By Catherine Knowles • 3 min read • Fri, 3rd Jun 2016
Integrating customer experience + employee engagement programs crucial
Customer Relationship Management

Integrating customer experience + employee engagement programs crucial

Blending employee and client feedback boosts satisfaction, Qualtrics reveals, urging companies to adopt a united approach for loyalty.

By Shannon Williams • 3 min read • Tue, 17th May 2016
How to get a slice of the millennial money pie
Qualtrics

How to get a slice of the millennial money pie

Industry experts predict millennial consumers will spend $200 billion a year by 2017. Here are five key strategies for marketing to this group.

By Shannon Williams • 4 min read • Fri, 22nd Apr 2016
Business rushing CX programs, says Qualtrics
Customer Relationship Management

Business rushing CX programs, says Qualtrics

Qualtrics warns businesses are hastily launching CX initiatives without strategic alignment for true customer-centric cultures.

By Shannon Williams • 3 min read • Tue, 19th Apr 2016

Stories from Other Regions

Misunderstanding millennials: why businesses need to understand what drives this lucrative market
Marketing

Misunderstanding millennials: why businesses need to understand what drives this lucrative market

New study dispels myths about millennials, underscoring the need for businesses to grasp their true preferences and habits for market success.

By Kai Ping Lew • 2 min read • Tue, 30th May 2017
Kiwis unproductive, unfriendly and don't care about work attire
Management

Kiwis unproductive, unfriendly and don't care about work attire

Kiwi aren't so keen on socialising with coworkers, don't regard formal dress for work important & are slightly less productive than global averages.

By Shannon Williams • 4 min read • Tue, 21st Jun 2016