UK News - Page 20

AI & ethical messaging set to shape UK customer experience

Infobip forecasts that AI, ethical messaging, and new channels like RCS will transform UK customer experience by 2026, focusing on real-time personalisation and trust.

By Catherine Knowles • 2 min read • Fri, 28th Nov 2025

Marketing Technologies

UK SMEs turn to fast-track finance as Black Friday demand surges

UK SMEs are increasingly using fast-track finance to meet surging Black Friday demand, with applications rising nearly a third ahead of the festive season.

By Shannon Williams • 3 min read • Fri, 28th Nov 2025

Ransomware

Cybersecurity leaders criticise UK budget for neglecting resilience

UK cyber leaders criticise Budget for lacking dedicated cybersecurity funding, risking economic growth and resilience amid rising cyber threats.

By Melania Watson • 4 min read • Thu, 27th Nov 2025

Digital Transformation

UK Budget drives caution as digital pressures intensify

The UK Budget's frozen income tax thresholds and push for AI in public services are driving cautious consumer spending and a rapid digital shift in retail and government.

By Melania Watson • 4 min read • Thu, 27th Nov 2025

eCommerce

Spending soars as firms & shoppers adapt to festive pressures

Firms and consumers boost spending by up to 30% during Black Friday and Christmas, prompting brands to sharpen omnichannel and spend management strategies.

By Shannon Williams • 4 min read • Tue, 25th Nov 2025

Risk & Compliance

AI audit tools set to cut 14% overpayment in expense claims

AI audit tools could reduce the 14% overspend on employee expense claims, saving firms time and money by detecting non-compliance and fraud with 97% accuracy.

By Shannon Williams • 3 min read • Tue, 25th Nov 2025

Customer Experience

UK shoppers trust AI agents as much as luxury websites for advice

UK shoppers trust AI agents for product advice as much as luxury brand websites, rating them more reliable than stores, social media, or influencers.

By Catherine Knowles • 3 min read • Tue, 25th Nov 2025

Digital Transformation

New book offers practical guide to digital transformation with AI

A new book by digital experts offers practical guidance on using generative AI to drive successful digital transformation amid global USD $3 trillion investments.

By Melvin Hipolito • 3 min read • Sat, 22nd Nov 2025

Fintech

LaunchLemonade founder Cien Solon shortlisted in top tech awards

Cien Solon, founder of London-based LaunchLemonade, is shortlisted for the Investec Early Stage Entrepreneur Award, recognised for advancing no-code AI tools.

By Melvin Hipolito • 3 min read • Sat, 22nd Nov 2025

Marketing Technologies

Instagram safety campaign blocked over Meta influence concerns

An Instagram safety campaign has been blocked by advertisers over fears it might upset Meta, highlighting Big Tech's influence in advertising decisions.

By Sean Mitchell • 3 min read • Sat, 22nd Nov 2025

Customer Relationship Management

Algorithms Software UK to offer integrated ERP & CRM tools

Algorithms Software UK now resells Unanet CRM, integrating it with Xpedeon ERP to offer UK construction firms seamless project and customer management tools.

By Melvin Hipolito • 2 min read • Sat, 22nd Nov 2025

Supply Chain

Small businesses turn to embedded finance for Black Friday

Small businesses boost Black Friday sales by 30% through embedded finance, securing fast funding via eCommerce platforms to overcome cash flow challenges.

By Jake MacAndrew • 3 min read • Sat, 22nd Nov 2025

Online shopping

UK shoppers favour in-store Black Friday buys for authenticity

UK shoppers favour in-store Black Friday buys to avoid counterfeits, with 42% of Millennials seeking authenticity over online deals this year.

By Sean Mitchell • 3 min read • Sat, 22nd Nov 2025

Phishing

Black Friday shoppers warned of AI scams & rising phishing risks

Shoppers warned of rising AI-driven scams and phishing risks this Black Friday as fraudsters exploit urgent deals to harvest data and hijack loyalty accounts.

By Sean Mitchell • 4 min read • Sat, 22nd Nov 2025

Digital Signage

Red Bull Racing upgrades HQ with new weatherproof LED displays

Oracle Red Bull Racing has upgraded its Milton Keynes HQ with weatherproof Philips LED 7000 displays to enhance visitor experience and sustainability.

By Sean Mitchell • 3 min read • Sat, 22nd Nov 2025

Customer Experience

European eCommerce marketers struggle with Black Friday personalisation

Nearly all European eCommerce marketers view personalisation as vital, yet 27% find it hard to tailor Black Friday offers amid heavy workloads.

By Melvin Hipolito • 2 min read • Fri, 21st Nov 2025

Customer Experience

Cloudflare outage puts GBP £15 million UK ad spend at risk

A Cloudflare outage jeopardised GBP £15 million of UK ad spend as marketing campaigns ran unaware websites and checkouts were down for hours.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025

Windows 10

UK firms urged to reuse old Windows laptops to fight e-waste

UK firms are urged to reuse and donate old Windows 10 laptops to curb e-waste and support those facing social exclusion through SocialBox.Biz's scheme.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025