Customer service Stories

UK Stories

Customer service stories

Diamond Logistics warns brands on peak season planning

Late planning could leave smaller online retailers facing higher delivery costs and scarce warehouse space during Black Friday and Christmas trading.

By Sofiah Nichole Salivio • 4 min read • 3 days ago

Manufacturing

Women in UK manufacturing most exposed to generative AI

Women hold 63.4% of the jobs most exposed to generative AI in UK manufacturing, raising fears the technology could widen workplace inequality.

By Sofiah Nichole Salivio • 5 min read • 4 days ago

Customer Experience

UK shoppers say retailers have blind spots in stores

Customer frustration is rising as 55% of shoppers say shops lack full visibility across their premises, risking abandoned sales and lost loyalty.

By Mara Sugue • 3 min read • 5 days ago

Global Stories

Customer service stories

Data Analytics

React warns AI must not replace management training

As employers roll out AI across the workplace, React says managers still need live practice to handle difficult conversations with judgement and empathy.

By Sean Mitchell • 4 min read • Today

Private Cloud

Telecom operators turn to open AI models, Nvidia says

Broad support for open source could shape telecom AI spending, with 89% of respondents backing it for cost control, governance and local adaptation.

By Joseph Gabriel Lagonsin • 5 min read • Yesterday

Customer Relationship Management

Luware launches NimbusOne after Microsoft certification

Certified by Microsoft, the new client lets contact centre agents stay in Teams or work in CRM tools, reducing switching and support burdens.

By Joseph Gabriel Lagonsin • 3 min read • 3 days ago

Partner Programmes

DevRev joins OpenAI Marketplace as a launch partner

Enterprise customers can now direct part of their OpenAI commitment to DevRev's support and workflow tools, widening its sales reach.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago

Digital Transformation

CI&T wins Preferred tier in Anthropic Claude network

The upgrade gives the consultancy stronger standing as enterprises move AI from pilots into production, with more than 50 Claude projects under way.

By Sofiah Nichole Salivio • 4 min read • 3 days ago

AI Agents

Zendesk launches directory for verified AI support endpoints

The new directory aims to stop AI assistants from routing users to spoofed help desks by verifying brands' official support channels first.

By Joseph Gabriel Lagonsin • 3 min read • 3 days ago

Supply Chain

Titan Brands cuts backorder risk by linking systems

Potential weekly sales lost to backorders have fallen by USD $640,000 after Titan Brands linked ordering, warehousing and transport systems.

By Joseph Gabriel Lagonsin • 3 min read • 4 days ago

Artificial Intelligence

UK shoppers lead Europe in refund abuse, study finds

The practice is adding to retailers' costs and may push prices higher, with 37% of UK online shoppers admitting or considering refund abuse.

By Sofiah Nichole Salivio • 4 min read • 4 days ago

Data sovereignty

Australian CIOs blamed when AI agents make mistakes

In larger firms, 78% of Australian CIOs said they are personally on the hook when an AI agent fails, survey results show.

By Joseph Gabriel Lagonsin • 4 min read • 5 days ago

Data sovereignty

Julia to open Paris forum on fragmented AI in travel

Travel leaders in Paris will test whether AI tools can work across rival regional systems as Europe's adoption gap widens.

By Sofiah Nichole Salivio • 4 min read • 5 days ago

Hybrid Cloud

CaixaBank deepens Google Cloud deal to boost AI use

The extended pact will help Spain's biggest digital bank roll out AI tools for staff and customer services while tightening data and security controls.

By Karen Joy Bacudo • 4 min read • 5 days ago