CMOtech UK - Technology news for CMOs & marketing decision-makers

Customer service stories

Story image
SolarWinds upgrade service management solutions with AI
Last month
#
ai
#
solarwinds
#
customer service
SolarWinds announces it’s adding transformative artificial intelligence and machine learning capabilities to its IT service management solutions. 
Story image
Restaurant Brands consolidates operations on the SAP Cloud
Last month
#
private cloud
#
workflow automation
#
erp
The company has implemented multiple SAP solutions, including SAP S/4HANA Private Cloud Edition, across its ANZ, Hawaii and California operations.
Story image
Espria and Five9 to provide cloud contact centre solutions
Wed, 22nd Mar 2023
#
managed services
#
ccaas
#
customer service
The collaboration will extend the delivery of engaging and unified customer journeys across digital and voice channels and between virtual and live agents.
Story image
Uber partners Oracle Cloud Infrastructure for new products
Wed, 15th Feb 2023
#
digital transformation
#
hybrid cloud
#
multi-cloud
Oracle and Uber have announced a seven-year cloud partnership to accelerate innovation, help deliver new products to market, and drive increased profitability.
Story image
Human service, AI and analytics top contact centre trends
Fri, 6th Jan 2023
#
contact centre
#
data analytics
#
ai
As global financial conditions continue to worsen, the number of vulnerable customers is increasing, according to IPI. 
Story image
New Zealand’s eCommerce sector lags in customer experience
Thu, 5th Jan 2023
#
cx
#
customer engagement
#
customer service
A New Zealand eCommerce expert worries that the art of retail may be lost to the cookie cutter approach currently dominating local online shopping sites.
Story image
Exclusive: IPI edges out competition with compliance solutions
Wed, 23rd Nov 2022
#
cloud services
#
compliance
#
communications
IPI is a people- and purpose-led business, and with 21 years in the industry, it's not hard to see why their solutions and expertise are highly sought after.
Story image
NICE receives top Gartner scores for Digital Customer Service Centre
Wed, 26th Oct 2022
#
contact centre
#
digital
#
gartner
“We are excited to score highest in the inaugural Digital Customer Service Centre Use Case in the 2022 Gartner Critical Capabilities for CCaaS report."
Story image
Freshworks integrates with Google's Business Messages
Tue, 2nd Aug 2022
#
martech
#
crm
#
open source
"The integration with Freshworks makes it fast and easy for businesses to have conversations with their customers within the Google apps."
Story image
Customer service agents don't want to return to contact centres
Wed, 22nd Jun 2022
#
crm
#
contact centre
#
wfh
A new report has revealed that 85% of customer service agents want to work full-time at home and not return to contact centre offices.
Story image
New late-stage order cancellation to improve customer service
Fri, 17th Jun 2022
#
contact centre
#
crm
#
martech
Manhattan Associates launches new service allowing orders to be cancelled up to the point of manifested/loaded status, preventing unwanted shipments and costly returns.
Story image
Chatbots gaining momentum in customer service space
Wed, 15th Jun 2022
#
crm
#
martech
#
chatbots
Chatbots are gaining momentum in the customer service space, but a human touch still unbeatable, according to a new study.
Story image
Finance is on a new footing to improve internal customer service
Mon, 13th Jun 2022
#
crm
#
ai
#
finance, leasing & rental
Finance functions and leaders have marked 2022 down as a year for process improvement, writes Servicely’s founder and CEO Dion Williams.
Story image
Workplace tech critical for 74% of frontline employees - report
Mon, 13th Jun 2022
#
crm
#
martech
#
australian
Humanforce's report reveals 74% of frontline employees in Australia believe tech plays a critical role in customer service but only 28% feel their current tech is advanced.
Story image
The importance of service level management to customer experience
Fri, 27th May 2022
#
crm
#
devops
#
cx
Staffing shortages have impacted site reliability engineers in particular since they are under extreme pressure to ensure that digital assets perform at optimum levels 24/7.
Story image
Zendesk launches customer service and employee experience offering
Fri, 13th May 2022
#
crm
#
martech
#
open source
"Zendesk is helping businesses embrace this new generation of conversational customer relationship management and turn customer service into growth.”
Story image
8x8 and Genesys partner with product integration for CX
Thu, 14th Apr 2022
#
crm
#
contact centre
#
cloud services
Unified cloud communications platform Campell and Genesys have announced a product integration of 8x8 Work with Genesys Cloud CX. 
Story image
Esker named Challenger in 2022 Gartner Magic Quadrant
Wed, 13th Apr 2022
#
crm
#
finance, leasing & rental
#
martech
Esker has been named a Challenger in the 2022 Gartner Magic Quadrant for Integrated Invoice-to-Cash Applications.
Story image
8x8 and Genesys collaborate on customer service solution
Wed, 13th Apr 2022
#
crm
#
contact centre
#
cloud services
With the new integration, organisations can align agents and the appropriate subject matter experts to collaborate for better customer outcomes.
Story image
Aussies vote on the toughest jobs in online shopping
Fri, 8th Apr 2022
#
crm
#
martech
#
retailers
Shoppers have revealed how much, or how little, they know about what goes into the online shopping process in a new survey by CouriersPlease. 
Story image
TechDay introduces new IT Reports section across all sites
Wed, 6th Apr 2022
#
crm
#
martech
#
techday
TechDay is once again striving to provide the best experience for our clients, and we are pleased to announce a new section dedicated to asset promotion.
Story image
8x8 release blends contact centre and unified comms solutions
Fri, 18th Mar 2022
#
crm
#
contact centre
#
martech
"8x8 Agent Workspace makes it easier than ever for contact centre agents to achieve maximum efficiency and effectiveness."
Story image
Zebra Technologies launches Reflexis solutions in ANZ
Mon, 14th Mar 2022
#
crm
#
saas
#
pos
According to the company, this launch is a key milestone in Zebra’s vision to have every asset and worker on the edge visible, connected and fully optimised.
Story image
How leveraging AI-driven analytics can increase customer satisfaction in the contact centre
Wed, 9th Mar 2022
#
bi
#
big data
#
crm
Failing to provide competitive, high-quality customer service at every touchpoint can lead to low levels of customer satisfaction, which can have detrimental impacts on a business.
© 2023 TechDay, All rights reserved. Hosted on Plan B's Cloud Services. DMARC protection by PowerDMARC.