Customer service stories

Shopify and Klaviyo deepen their partnership with a new integration to power more localised, cross-border eCommerce for global brands.

SITA links Google's Find Hub with WorldTracer, letting airlines use passenger-shared bag locations to speed delayed baggage recovery.

Marking 150 years since Bell's first call, UK tech leaders say AI is sparking a communications revolution to rival the telephone and internet.

Personnel Checks buys Manchester-based Know Your Candidate, gaining 2,000 SME clients and a second UK base in a six-figure deal.

Learn simple and scalable ways to check if a phone number is active, improve data accuracy and keep your customer communications on track.

Wise forecasts that by 2026 agentic AI will run core business tasks, pushing firms to embed tools, tighten oversight and rethink outsourcing.

As AI reshapes insurance, automation could free women from routine tasks and open faster routes into higher-skilled, better-paid roles.

Deskpro launches cloud and VPC help desk on AWS Marketplace, giving organisations flexible hosting, AI options and streamlined procurement.

Distributors stockpile more inventory as a Phocas report warns planning gaps and data limits are raising costs and operational complexity.

EE has opened a new experiential flagship on Oxford Street as part of a GBP £3 million push to expand hands-on tech stores nationwide.

NFON and O2 Telefónica Deutschland pass 100,000 Digital Phone users as they pivot from SMEs to larger enterprises and AI-led services.

UK shoppers are embracing AI shopping agents for better deals and ease, but rising data privacy fears risk slowing wider adoption.

From Michelin kitchens to SaaS boardrooms, one woman shows how resilience and empathy can forge an unconventional route into tech.

Gender-diverse teams are vital to building ethical, trustworthy AI, reducing systemic bias and ensuring technology serves all of society.

Security operations centres urgently need more women, whose empathy, calm and insight are crucial as tech-driven threats rapidly evolve.

HIVED launches HIVED One, a unified all-electric parcel service aimed at simplifying nationwide deliveries for UK eCommerce SMEs.

A new study examining AI use across occupations finds little evidence of rising unemployment so far, though hiring of younger workers may be slowing.

Ahead of International Women's Day, new research exposes how shattered confidence, bias and complexity fuel a stubborn credit gap for women.

As AI reshapes work and life, women must be empowered to build and question it, or risk being defined by systems they did not design.

Most mid-market firms are stuck in pilot agentic AI trials as governance lags, even while 43% leapfrog directly into agent-based systems.