Customer service stories

Warehouse storage leader, Colby Derrimut, named 2022's Colby Distributor of the Year by Dematic

BeyondTrust, the specialists in intelligent identity and access security, have announced the company has achieved ISO 27001:2022 certification.

The new solution empowers enterprises to achieve sustainability goals through a lower-carbon emissions alternative to transport IT purchases.

BotPenguin's AI Chatbots offer personalized communication and integrations to enhance customer engagement and business operations.

Today's contact centres are evolving rapidly to meet customer demand for diverse, seamless engagement channels. Here's how.

According to the company, this recent achievement reaffirms Interactive's position as a key player in the technology solutions domain.

Agent Copilot significantly improves sales and service agent KPIs by quickly surfacing accurate answers and insights from complex knowledge base documents.

Freddy AI, the Freshworks Customer Service Suite, enables a modern customer support experience accessible to any company.

“The industry’s achievements in further reducing complaint numbers over the past six years is testimony to sustained focus on customer service."

Organisations need to continue investing in customer experience (CX) solutions that empower them to deliver frictionless experiences.

Ascensos is using Calabrio ONE to schedule 2,500 agents at seven contact centre locations in the United Kingdom, Romania, Turkey, and South Africa. 

Ultimately, the future of contact centres will likely hinge on the successful integration of AI technologies like GPT.

To succeed, brands need to go above and beyond to provide consistent experiences to their customers while also looking to make continuous improvements.

By leveraging conversational AI, companies across multiple sectors can automate various aspects of customer interactions.

"Generative AI has opened up amazing new possibilities to build companies, to grow companies, and to make companies more efficient and profitable."

Australians prefer traditional banks over digital-only, in large part due to the ability to speak to a bank teller face-to-face.

Since implementing Freshdesk to handle the spike in customer enquiries during the pandemic, Crocus has reduced its typical customer-first response time by 91%.

"NICE is committed to helping organisations with today's growing need for decision velocity and the creation of personalisation at scale."

SolarWinds announces it’s adding transformative artificial intelligence and machine learning capabilities to its IT service management solutions. 

The company has implemented multiple SAP solutions, including SAP S/4HANA Private Cloud Edition, across its ANZ, Hawaii and California operations.

The collaboration will extend the delivery of engaging and unified customer journeys across digital and voice channels and between virtual and live agents.

Oracle and Uber have announced a seven-year cloud partnership to accelerate innovation, help deliver new products to market, and drive increased profitability.

As global financial conditions continue to worsen, the number of vulnerable customers is increasing, according to IPI. 

A New Zealand eCommerce expert worries that the art of retail may be lost to the cookie cutter approach currently dominating local online shopping sites.