CMOtech UK - Technology news for CMOs & marketing decision-makers

Customer service stories - Page 2

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Kingston Technology retains top spot in 2023 SSD market share
Last month
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customer service
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ssd storage
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kingston
Kingston Technology remains the dominant force in the global SSD market in 2023, securing a 23.8% share, through persistent delivery of high-quality SSDs and remarkable customer service.
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Australian fleet managers embrace tech to combat rising costs
Last month
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fleet management
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productivity
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gps
Amid expanding operational costs, Australian fleet managers increasingly adopt GPS fleet tracking and other tech solutions, significantly reducing fuel, labour, and maintenance costs, the 2024 Fleet Technology Trends Report reveals.
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The benefits and risks of Artificial Intelligence
Last month
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bi
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big data
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data analytics
AI is a powerful business tool, yet it carries potential risks. According to Immuta's 2024 Data Security Report, robust data governance is crucial to maintain security.
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Telcom announces Elliott Mueller as CEO & Steve Best as Non-Executive Director
Last month
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customer service
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wholesale
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bt
Manchester's Telcom appoints Elliott Mueller as CEO and Steve Best as Non-Executive Director, bolstering its leadership team with their considerable telecoms sector experience.
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IWD 2024: Navigating the tech landscape to fulfil customer needs
Last month
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dei
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customer service
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it industry
Bianca Ipscwitz narrates her experiences navigating the dynamic and exciting tech industry to meet diverse customer needs.
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Jason W. Adkins to take over as Bluebird Network CEO in 2024
Last month
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colocation
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customer service
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economics
Jason W. Adkins has been appointed as the new CEO of communications infrastructure provider Bluebird Network, set to assume duties from March 2024 following a successful telecom career spanning nearly three decades.
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Derby Council & ICS.AI boost AI transformation with GBP £7m project
Last month
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contact centre
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chatbots
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ai
Derby City Council and AI industry leader ICS.AI have ramped up their partnership with a GBP £7 million, four-year project, leveraging AI to transform public services and boost efficiency.
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Yellow.ai unveils Email Automation feature for streamlined support
Last month
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cx
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martech
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cdp
Yellow.ai launches an AI-powered Email Automation feature, revolutionising customer service with real-time responses, increased efficiency, and reducing operational costs by 60%.
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Sabio leadership: My journey of growth and inspiration
Last month
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ai
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leadership
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london
The Sabio CEO recounts the company's rise from a small UK-based team to a global leader in contact centre solutions, predicated on innovation and a strong people-centred ethos.
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Launtel secures deal to boost Australia's NBN resilience
Last month
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broadband
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accc
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customer service
Launtel secures a $5m Superloop contract for internet service enhancements, marking a significant expansion stride and a boost for Australia's NBN customers.
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Teradata's ClearScape Analytics boosts profitability, study reveals
Last month
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cloud services
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ml
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ai
Teradata's ClearScape Analytics showed a massive profitability increase, backed by data scientist productivity, quicker market access, and AI/ML model scalability.
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Maxis announces enhanced collaboration with Google Cloud for GenAI expansion
Thu, 29th Feb 2024
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bi
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big data
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cloud services
Maxis expands strategic partnership with Google Cloud to integrate generative artificial intelligence within its operations, aiming to digitally transform enterprise businesses.
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Exclusive: How AI Voice Integration is evolving with SecureCo
Tue, 27th Feb 2024
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cx
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wfh
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martech
SecureCo spearheads the integration of AI voices in the telecoms sector, transforming customer service with innovations like their game-changing Intelligent Voice Gateway.
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Conferma announces major rebranding to enhance global business connectivity
Thu, 22nd Feb 2024
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digital transformation
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connectivity
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customer service
Virtual card tech pioneer, Conferma, has launched a significant rebrand to enable global businesses to connect and conduct business with ease, following acquisitions by Sabre and Mastercard.
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WesTrac boosts productivity with automated picking system at NSW warehouse
Wed, 21st Feb 2024
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inventory management systems
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customer service
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productivity
WesTrac, a leading Caterpillar equipment dealer, boosts productivity at its critical Tomago warehouse in NSW, leveraging Dematic's AI-powered Automated Piece Picking System.
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How manufacturers can use real-time data to shape better business strategies
Tue, 20th Feb 2024
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cx
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martech
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erp
Amidst surging inflation in Australia, manufacturers can use real-time data and ERP systems to shape fluid, effective business strategies.
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How Australian businesses can transform customer interaction
Tue, 20th Feb 2024
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cx
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martech
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customer service
Enhancing digital interaction, including live chat and advanced voice solutions, can bolster customer loyalty and operational efficiency for Australian businesses.
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The departure of Sparks cybersecurity leader Josh Bahlman
Mon, 19th Feb 2024
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advanced persistent threat protection
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cybersecurity
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customer service
Josh Bahlman, esteemed leader of Spark New Zealand's Cyber Defence and Technology Architecture teams, has resigned after a significant ten-year tenure.
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Confronting fears is the first step to enterprise AI adoption
Thu, 15th Feb 2024
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edutech
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it training
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ml
IT leaders globally strive to overcome concerns over bias, governance and accuracy, whilst under pressure to rapidly adopt AI to stay competitive, a Juniper Networks survey reveals.
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What’s behind the tech revolution transforming Australian retail
Tue, 13th Feb 2024
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byod
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mobility
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mdm
Retailers are turning to advanced technologies to improve inventory visibility and customer buying history and to surface accurate delivery information. .
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Utilising AI voice technology to exceed Australian customer demands
Fri, 9th Feb 2024
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big data
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bi
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cx
Australian businesses employ AI voice technology to surpass customer expectations, transforming calls into actionable insights and personalising services.
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'Medigate by Claroty' clinches Best in KLAS award for fourth year
Thu, 8th Feb 2024
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it in healthcare
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cybersecurity
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awards
Claroty's 'Medigate' bags the Best in KLAS award for Healthcare IoT Security for a remarkable fourth year, enhancing cyber-resilience in healthcare units.
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Freshworks names Abe Smith as Chief of Global Field Operations
Thu, 8th Feb 2024
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saas
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crm
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bi
SaaS giant Freshworks enlists Abe Smith, with his 25-year field sales experience from Zoom, Oracle, and Cisco, as Chief of Global Field Operations to spur its upmarket progression.
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Wex Photo Video opens fourteenth UK store in Putney
Tue, 6th Feb 2024
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creative technologies
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customer service
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photography
Award-winning retailer Wex Photo Video amplifies its UK footprint with a new flagship store in Putney, marking a key move in their ambitious expansion strategy.