Kore.ai AI solutions now available on AWS Marketplace

Kore.ai has announced that its XO Automation and Contact Center AI products are now available in the AWS Marketplace, a platform enabling customers to find, buy, deploy, and manage third-party software and services. This availability aims to streamline the process for enterprises seeking to integrate advanced AI solutions directly into their operations using AWS services.

Kore.ai XO Automation leverages the capabilities of Large Language Models (LLM) and Generative AI through a no-code interface. This technology enables enterprises to design, build, train, test, deploy, and manage AI chatbots capable of automating customer interactions across more than 40 voice and digital channels. The service supports over 130 languages, offering a comprehensive solution for enterprises needing omnichannel and multi-lingual AI capabilities.

The platform includes Retrieval Augmented Generation (RAG) capabilities to provide generative answers alongside multi-engine Natural Language Understanding (NLU) powered by LLMs. It also features Responsible AI with built-in guardrails, ensuring enterprises can deploy scalable and secure AI solutions aimed at enhancing customer experience, employee engagement, and operational efficiency.

Kore.ai's Contact Center AI aims to improve customer service by automating up to 80% of interactions, reducing wait times and increasing operational efficiency. Integrated with Kore.ai's Experience Optimization (XO) Platform, Contact Center AI provides real-time advice to agents, summarises interactions automatically, and offers coaching and guided interactions through AI-driven playbooks. It derives insights from conversations to personalise services, ultimately aiming to boost overall customer satisfaction.

Raj Koneru, CEO and Founder of Kore.ai, stated, "The world is fast moving toward an AI-first framework, and we want to provide the best advanced AI-powered solutions to every AWS customer through this initiative. Kore.ai enables businesses to put AI to work safely, responsibly, and at scale through its open architecture and generative and conversational AI platforms to achieve desired business outcomes. We envision our technology, along with the power of AWS, helping enterprises achieve transformative results."

With the integration into AWS Marketplace, AWS customers now have direct access to both Kore.ai XO Automation AI and Kore.ai Contact Center AI. This makes it easier for businesses to streamline the purchase and management of these AI tools within their AWS accounts. Kore.ai has received recognition from leading analyst firms such as Gartner and Forrester and peer reviews on G2 for its contributions to optimising customer service experiences.

Kore.ai XO Automation and Contact Center AI are now generally available in the AWS Marketplace. The company emphasises its commitment to providing safe and responsible AI solutions that help enterprises effectively navigate their AI strategies.