8x8 stories

8x8 and KCOM join forces to deliver a UK public sector-focused cloud CX platform, uniting network, contact centre, voice and AI services.

8x8 debuts Smart Assist, embedding real-time AI guidance and automated summaries into its contact centre workspace to speed agent workflows.

Moltbook's boom in user-built AI agents is fuelling mounting warnings over cyber threats and brand damage as governance lags adoption.

8x8 reports triple-digit growth in AI voice and messaging for CX, as contact centres scale automation beyond pilots across channels.

8x8 expands Secure Pay globally, unifying compliant digital payments and AI-led outreach across its customer experience platform.

By 2026, CPaaS may surpass traditional contact centres as RCS adoption and AI drive automated, interactive customer engagement experiences.

Wavenet partners with 8x8 to deliver advanced enterprise communications, enhancing customer engagement and digital collaboration across Europe.

8x8 partners with ULAP Networks to tackle global CX compliance and connectivity challenges, expanding enterprise reach into 113 countries with reliable communication solutions.

8x8 Fast Pay launches across the UK to simplify rent payments and ease council workloads with secure, flexible digital support for tenants under financial strain.

8x8 has opened a data centre in France to offer secure, GDPR-compliant AI-powered customer experience services for local businesses and public sector.

8x8 has extended its partnership with Southampton FC until 2026, enhancing fan engagement through advanced communications and matchday services.

8x8 launches The Power of You campaign, spotlighting customer achievements and experiences over product features in a human-centred approach.

8x8 reports a 150% rise in AI-powered customer interactions and unveils new tools enhancing CX with AI-driven insights and secure payment options.

UK public sector hotlines now cause more caller frustration over hold times than banks, with healthcare and government services topping the list, says new survey.

8x8 appoints Maxine Eunson as Head of Public Sector UK, reinforcing its commitment to support public organisations through growing digital challenges.

A report finds UK public sector hampered by legacy tech and budget limits, delaying AI adoption and digital transformation despite rising citizen expectations.

8x8 enhances its Customer Experience platform with AI tools, RCS messaging, and digital wallet payments for improved, personalised user interactions.

8x8 has reported over 60% year-on-year growth in new product sales, attributed to the rising demand for its AI-powered customer experience solutions.

8x8 has launched new AI-driven enhancements to its cloud platform, aiming to boost customer engagement and support over 50 languages for live chats.

Oracle unveils AI-powered Code Assist and key upgrades to its OCI Kubernetes Engine to streamline application development and bolster AI workload management.