Contact Centre stories - Page 111
Once known as ‘Call Centres’, the modern Contact Centre incorporates traditional telephony along with
web chat, text messaging, remote access services, and video conferencing to manage customer
interactions. Contact Centres are most associated with the provision of support, assistance or guidance
on products or services offered by companies serving large numbers of customers. Some are ‘outbound’
– that is, they reach out to customers for sales or other purposes, others are ‘inbound’ and receive
incoming contacts from people looking for help. Many combine both inbound and outbound functions.
Contact centres are often large facilities with tens or hundreds of workers – but they can also be virtual,
with people working ‘in’ the contact centre from home.
Kaseya acquires accounting suite
Fri, 5th Nov 2010
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contact centre
Kaseya has acquired ObjAcct's accounting suite, aiming to simplify IT cost management for professionals by integrating it into its IT services platform.
M2 buys Black + White
Fri, 5th Nov 2010
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voip
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contact centre
Buyout includes all Black + White customer contracts, all operating systems and all associated intellectual property.
VIDEO: Internal IT support staff will disappear
Fri, 5th Nov 2010
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onenet
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voip
OneNet CEO predicts a stark shift in the IT landscape, forecasting the decline of internal IT support roles due to cloud computing's rise.
Vodafone announces ‘Blacklist’ service
Tue, 2nd Nov 2010
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uc
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personal computing devices
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apple
Vodafone tackles text bullying with a 'Blacklist' service, letting users block unwanted texts for free from November 8.
Hosted Contact Centre solutions
Mon, 1st Nov 2010
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uc
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software
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contact centre
Hosted Contact Centre solutions are revolutionising customer service with unmatched flexibility, scalability, and cost efficiency, driving a 35% revenue growth.
You’re all talk
Mon, 1st Nov 2010
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uc
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contact centre
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nzcs
NZ leads in tech adoption, trialling Unified Communications solutions for better workplace health and productivity.
In the right headspace
Mon, 1st Nov 2010
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contact centre
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nzcs
Over 80% of office workers start their day negatively, impacting productivity. A New Zealand company's app is changing that with technology.
Cresting the adoption wave
Mon, 1st Nov 2010
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uc
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contact centre
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nzcs
Is there a market for hosted contact centre solutions? From basic PBX functionality to sophisticated call centre technology.
The Jury’s out on SIP
Mon, 1st Nov 2010
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uc
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gartner
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contact centre
The adoption of SIP in New Zealand is slower than the rest of the world, with Australia reportedly two years ahead.
Support, educate and engage
Mon, 1st Nov 2010
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uc
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ipad
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contact centre
Annual conference sees record attendance as industry experts and leaders share insights on enhancing customer engagement and Contact Centre innovation.
Driving licence email scam continues
Mon, 1st Nov 2010
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uc
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contact centre
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asb bank
New Zealand Transport Agency warns of a continuing scam involving your driving license, personal details and an email.
Renaissance signs Micronet deal
Fri, 29th Oct 2010
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uc
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contact centre
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voip
Renaissance partners with Micronet to enhance New Zealand's digital landscape with affordable, cutting-edge network solutions starting Nov 15.
White iPhone 4 off the radar for 2010
Fri, 29th Oct 2010
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uc
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personal computing devices
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voip
Apple confirms white iPhone 4 won't see 2010 release due to manufacturing issues. Fans must wait longer for the coveted device.
HP, Microsoft open 'pop-up store' in Auckland
Fri, 29th Oct 2010
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voip
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microsoft
HP and Microsoft unveil a festive pop-up store in Auckland, offering hands-on tech experience amid the holiday buzz.
PSP2 details revealed?
Fri, 29th Oct 2010
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gaming
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digital entertainment
Kotaku leaks PSP2 details from Tokyo Game Show, hinting at no UMD, a second analogue stick, and Xbox 360-rivaling horsepower.
Bungie releases Halo: Reach Noble Map Pack trailer
Thu, 28th Oct 2010
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gaming
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digital entertainment
Bungie unveils trailer for Halo: Reach's Noble Map Pack, featuring three new maps and fresh achievements, available 30 Nov on Xbox LIVE.
Renaissance launches 24/7 contact centre
Wed, 27th Oct 2010
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personal computing devices
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contact centre
Renaissance debuts around-the-clock contact centre and 'clean room' repair hub in Onehunga, aiming to cater to NZ's diverse business hours.
Hosted phone seminar
Fri, 15th Oct 2010
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uc
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voip
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conversant
Conversant hosts free seminars on October 27th at Cliftons, Auckland, to reveal cost savings and benefits of switching to VoIP for NZ businesses.
Samsung dates Skype Galaxy S fix
Thu, 14th Oct 2010
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smartphones
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samsung
Samsung has confirmed that the Froyo update, expected in Nov/Dec, will resolve Skype issues on the Galaxy S. The device recently surpassed 5 million sales.
2degrees opens first retail store
Tue, 12th Oct 2010
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auckland university
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telco
2degrees debuts its first retail outlet at Sylvia Park, promising a homely Kiwi experience and signalling a major retail push.