Contact Centre stories - Page 95
Once known as ‘Call Centres’, the modern Contact Centre incorporates traditional telephony along with
web chat, text messaging, remote access services, and video conferencing to manage customer
interactions. Contact Centres are most associated with the provision of support, assistance or guidance
on products or services offered by companies serving large numbers of customers. Some are ‘outbound’
– that is, they reach out to customers for sales or other purposes, others are ‘inbound’ and receive
incoming contacts from people looking for help. Many combine both inbound and outbound functions.
Contact centres are often large facilities with tens or hundreds of workers – but they can also be virtual,
with people working ‘in’ the contact centre from home.
Introducing... VoIPwatch NZ
Wed, 25th Feb 2015
#
uc
#
telephony
#
voip
Our aim is to be the grand central station of VoIP news, bringing together industry, implementers and end users together in one spot.
Thinking Lync? Think hybrid
Mon, 23rd Feb 2015
#
uc
#
hybrid & remote work
#
microsoft lync
Dean Hodgson of Zeacom champions hybrid contact centre solutions as the best fit for business adaptability and efficiency.
Talent crucial in cloud-first, mobile-first world
Mon, 23rd Feb 2015
#
uc
#
cloud services
#
cisco
The days of having engineers sell systems to customers because they own the technology are over says Dave Wilson, Cisco.
Slingshot best performing broadband provider
Thu, 19th Feb 2015
#
uc
#
slingshot
#
telco
Slingshot has been named as the best performing broadband provider in New Zealand for the second year running.
Vodafone fibre cut, call centres down around the country
Mon, 16th Feb 2015
#
uc
#
telco
#
contact centre
Vodafone is experiencing an unexpected fibre cut in Auckland, Penrose, and says this is impacting Vodafone call centres nationwide.
Mega trends boost unified communications market
Wed, 11th Feb 2015
#
uc
#
frost & sullivan
#
contact centre
Frost and Sullivan has identified ‘mega trends’ that will support unified communications (UC) market growth in the APAC region.
Enprise could raise $4.8 million in share purchase plan to fund expansion
Tue, 10th Feb 2015
#
fintech
#
uc
#
financial systems
Enprise Group, the software company that listed on the NZAX in December, may raise as much as $4.8 million in a share purchase plan to fund its expans.
Enprise could raise $4.8 mln in share purchase plan to fund expansion
Tue, 10th Feb 2015
#
uc
#
contact centre
#
enprise group
Enprise Group plans to raise up to NZD $4.8 million through a share purchase plan, offering new shares to fund expansion and potential acquisitions.
Jade Software expands investment in innovative tech
Thu, 5th Feb 2015
#
uc
#
software development
#
contact centre
New Zealand-based Jade Software has today announced the launch of JADE 7.1, an update to its development platform for business applications.
FMG ditches Avaya, chooses Interactive Intelligence
Thu, 5th Feb 2015
#
uc
#
nz
#
customers
FMG swaps Avaya for Interactive Intelligence to enhance NZ rural insurance service with innovative multi-channel communication.
Bigpipe takes aim at Spark
Thu, 5th Feb 2015
#
uc
#
bigpipe
#
telco
Bigpipe has set its sights on gaining the number three spot in the New Zealand market and says OTT services may be on the cards.
Kim Dotcom releases MegaChat, says it will kill Skype
Fri, 23rd Jan 2015
#
uc
#
encryption
#
contact centre
Kim Dotcom heralds the arrival of MegaChat, a browser-based encrypted video chat, poising it as a Skype Killer with over 500k calls already made.
Datacom partners with Interactive Intelligence Group, sets sights on NZ contact centres
Wed, 21st Jan 2015
#
uc
#
crm
#
martech
Datacom provides exceptional customer outcomes underpinned by a service that leverages our experience and that of our partners.
Intense heat leads to internet outages in Australia
Thu, 15th Jan 2015
#
uc
#
contact centre
#
iinet
As reported in The Sydney Morning Herald high temperatures of about 44.4 degrees celcius caused iiNet to shut down some of its systems at its Perth data centre.
Polycom predicts the future of the NZ workplace in 2015
Fri, 9th Jan 2015
#
hybrid & remote work
#
uc
#
healthtech
Polycom reveals key tech trends for NZ's 2015 workplace, predicting a shift to more collaborative, efficient environments driven by advanced mobile tech.
Taking VoIP a step further
Tue, 30th Dec 2014
#
uc
#
voip
#
2talk
2talk's Julian Rivers-Smith reveals how resellers can revolutionise telecoms by offering customers bespoke, white-label VoIP services.
Kiwi IT solutions provider to grow revenue by 200%
Wed, 17th Dec 2014
#
uc
#
contact centre
#
origin it
Kiwi tech firm Origin forecasts a 200% revenue growth as global demand for their local IT solutions soars, planning to expand its team.
Unisys to modernise New Zealand’s MBIE system
Tue, 9th Dec 2014
#
uc
#
iaas
#
unisys
Unisys set to digitalise NZ's MBIE tenancy bond system, promising easier transactions for landlords and tenants alike.
Kiwi businesses can now use Lync and Skype for video calling
Tue, 9th Dec 2014
#
uc
#
voip
#
microsoft
Kiwi businesses set to benefit as Microsoft enables Skype and Lync video calling, bridging the gap between everyday users and enterprises.
Enprise Group gears up for NZ success following NZAX listing
Tue, 2nd Dec 2014
#
uc
#
fintech
#
financial systems
Enprise Group triumphs on NZAX debut, aims for global impact with innovative business solutions. CEO Loveys eyes future successes.