Customer Communication Management (CCM) stories

Smart Communications launches governance-first AI tools in Conversation Cloud, targeting regulated sectors moving from pilots to production.

Smart Communications names Heidi Johnson chief product and technology officer as it sharpens AI governance for heavily regulated clients.

SER rebrands as Doxis, sharpening its focus on “document intelligence” and naming a Chief AI Officer in a wider leadership shake-up.

SER Group has acquired Sweden's Metaforce to enhance its Doxis platform with AI-driven tools for automating and personalising customer communications.

The Cloud Security Alliance has launched Valid-AI-ted, an AI tool offering automated quality checks for STAR Level 1 cloud security self-assessments.

Smart Communications has acquired cloud archive firm Joisto, enhancing its platform to securely manage regulatory-compliant digital records for enterprises.

Arrow Electronics has been appointed by Broadcom as the Cloud Commerce Manager for VMware Cloud Service Provider partners across 19 European countries.

Cloud Security Alliance launches the Cloud Controls Matrix Implementation Guidelines v2.0, enhancing the cloud security framework.

GoTo, formerly known as LogMeIn, has announced the evolution of its Contact-Center-as-a-Service (CCaaS) solution within the GoTo Connect product.

Hyland's Content Composer CCM tool streamlines customer communication management with personalised, omnichannel delivery.