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Customer Feedback Stories - Page 6

UK Stories

Customer Feedback stories

Insiders Technologies unveils no-code tool GenerAItor for AI
Data Protection

Insiders Technologies unveils no-code tool GenerAItor for AI

Insiders Technologies has launched GenerAItor, a no-code tool enabling users to develop AI services for document classification and data extraction quickly and efficiently.

By Shannon Williams • 3 min read • Fri, 4th Apr 2025
New Look partners with Medallia for customer insights
Data Analytics

New Look partners with Medallia for customer insights

New Look has joined forces with Medallia and Higher Oak to launch a comprehensive omnichannel customer experience programme, enhancing customer insights across all platforms.

By Kaleah Salmon • 2 min read • Fri, 24th Jan 2025

Global Stories

Customer Feedback stories

Survey finds trust, safety & security key for CX in 2025
Digital Transformation

Survey finds trust, safety & security key for CX in 2025

A global survey reveals enterprises plan to boost investment in trust, safety and security for customer experience amid rising compliance and fraud challenges.

By Shannon Williams • 4 min read • Mon, 5th May 2025
Avalara earns Trusted Seller status on TrustRadius platform
Customer Experience

Avalara earns Trusted Seller status on TrustRadius platform

Avalara has been honoured as a Trusted Seller on TrustRadius, enhancing its reputation for maintaining authentic reviews and up-to-date product details.

By Sean Mitchell • 2 min read • Fri, 11th Apr 2025
Exclusive: 'AI everywhere' and embedded trust key to NetSuite's vision
Data Analytics

Exclusive: 'AI everywhere' and embedded trust key to NetSuite's vision

NetSuite is fully integrating AI into its platform, with a focus on user experience, according to Senior Vice President Brian Chess, who champions an AI everywhere approach.

By Melania Watson • 5 min read • Fri, 4th Apr 2025
Cloudflare named leader in Web Application Firewalls by Forrester
Firewalls

Cloudflare named leader in Web Application Firewalls by Forrester

Cloudflare has been named a leader in Web Application Firewall solutions by Forrester Research, achieving top scores in 14 key evaluation criteria.

By Sean Mitchell • 2 min read • Mon, 24th Mar 2025
Avalara earns spot in G2's 2025 Best Software Awards
Customer Experience

Avalara earns spot in G2's 2025 Best Software Awards

Avalara has secured a place in G2's 2025 Best Software Awards, celebrated for the third time in the Best Accounting and Finance Products category.

By Sean Mitchell • 3 min read • Tue, 11th Mar 2025
Linnworks unveils new partnerships & product updates
Customer Experience

Linnworks unveils new partnerships & product updates

Linnworks is unveiling new features on its Connected Commerce Ops platform at the upcoming Linnovation showcase, enhancing support for retailers facing market changes.

By Catherine Knowles • 3 min read • Wed, 26th Feb 2025
Sinch Mailjet enhances email marketing with AI updates
Customer Experience

Sinch Mailjet enhances email marketing with AI updates

Sinch has unveiled major updates to its email marketing tool, Mailjet, including a new AI template generator and improved user experience features.

By Kaleah Salmon • 2 min read • Fri, 14th Feb 2025
Employment Hero reaches AUD $250M in annual recurring revenue
Customer Experience

Employment Hero reaches AUD $250M in annual recurring revenue

Employment Hero has surpassed AUD $250 million in annualised recurring revenue, bolstering its mission to streamline employment processes for over 300,000 global businesses.

By Sean Mitchell • 2 min read • Thu, 6th Feb 2025
Exclusive: Tanium's Matt Quinn on automating endpoint management
Data Analytics

Exclusive: Tanium's Matt Quinn on automating endpoint management

Matt Quinn, Chief Technology Officer at Tanium, champions the transformative potential of autonomous endpoint management, promising efficiency and cost savings for IT teams.

By Melania Watson • 4 min read • Wed, 29th Jan 2025
Dynatrace earns Customers' Choice in 2024 Gartner report
Digital Transformation

Dynatrace earns Customers' Choice in 2024 Gartner report

Dynatrace has clinched the Customers' Choice title in the 2024 Gartner Peer Insights report for Observability Platforms, earning a stellar 4.6 out of 5 rating.

By Sean Mitchell • 3 min read • Tue, 28th Jan 2025

Stories from Other Regions

Customer Feedback stories

EVT introduces AI solution for feedback at Aussie cinemas
Data Analytics

EVT introduces AI solution for feedback at Aussie cinemas

EVT has unveiled an AI-driven sentiment analysis tool for its Australian cinemas, enhancing customer feedback processing and improving service quality.

By Sean Mitchell • 3 min read • Tue, 8th Apr 2025
Spinnaker unveils managed services for cloud integration
Digital Transformation

Spinnaker unveils managed services for cloud integration

Spinnaker Support has launched Spinnaker Cloud Managed Services, enabling businesses to enhance cloud strategies without abandoning legacy systems.

By Catherine Knowles • 3 min read • Wed, 12th Mar 2025
Gen Z shopping trends reveal eCommerce preferences surge
Customer Experience

Gen Z shopping trends reveal eCommerce preferences surge

Sciative Solutions has revealed that 66% of Gen Z prefer online shopping, highlighting the importance of eCommerce, product quality, and customer reviews.

By Kaleah Salmon • 2 min read • Thu, 27th Feb 2025
Networks down but trust up: How to communicate when outages hit
Customer Experience

Networks down but trust up: How to communicate when outages hit

When network outages occur, effective communication becomes crucial; organisations must act swiftly to reassure customers and preserve trust.

By Mark Devlin • 6 min read • Tue, 18th Feb 2025
One NZ expands Satellite TXT service to Samsung devices
Unified Communications

One NZ expands Satellite TXT service to Samsung devices

One NZ has launched its Satellite TXT service for Samsung Galaxy S25, S23, and S23 Ultra users, aiming to enhance connectivity in mobile blackspots.

By Kaleah Salmon • 2 min read • Fri, 31st Jan 2025