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Customer Loyalty Stories

UK Stories

Customer Loyalty stories

UK shoppers distrust AI recommendations, ThoughtSpot finds
Data Protection

UK shoppers distrust AI recommendations, ThoughtSpot finds

Privacy worries are undermining retailers' AI push, with only one in 10 UK shoppers saying they trust product recommendations, a survey found.

By Sean Mitchell • 4 min read • Last week
JD Sports sees multi-million-pound loyalty sales lift
Customer Relationship Management

JD Sports sees multi-million-pound loyalty sales lift

A trial of tailored offers found relevance drove spend more than bigger discounts, pointing to a multi-million-pound sales opportunity at JD Sports.

By Sofiah Nichole Salivio • 4 min read • Last week
Tesco Clubcard expiry deadline sparks huge reader surge
Loyalty programmes

Tesco Clubcard expiry deadline sparks huge reader surge

Shoppers could lose out on GBP £11 million in unused vouchers as coverage of the Tesco loyalty scheme surged 1,876% in a month.

By Sofiah Nichole Salivio • 3 min read • Last month
UK manufacturers see AI as key to customer loyalty
Customer Relationship Management

UK manufacturers see AI as key to customer loyalty

Cybersecurity fears remain a key hurdle as most UK manufacturers race to use AI to improve service, fulfilment and retention.

By Sofiah Nichole Salivio • 4 min read • Last month

Global Stories

Customer Loyalty stories

LoyaltyLion launches Black Friday retail event on loyalty
Customer Experience

LoyaltyLion launches Black Friday retail event on loyalty

Research suggests Black Friday loyalty offers can turn one-off bargain hunters into repeat customers, with 54% open to joining programmes.

By Sofiah Nichole Salivio • 4 min read • This month
Conexiom launches AI-native Relay for order automation
Software-as-a-Service

Conexiom launches AI-native Relay for order automation

Manufacturers and distributors could cut manual retyping as the system handles messy orders from emails, notes and images, with visibility controls.

By Joseph Gabriel Lagonsin • 4 min read • This month
Fragmented payment systems are costing your business
Digital Transformation

Fragmented payment systems are costing your business

Reconciliation delays and duplicate admin are draining cash flow as businesses juggle card, wallet and debit payments across separate systems.

By Masseh Haidary • 4 min read • Last month
The Great Content Collapse is already here. Is your marketing team ready?
Customer Experience

The Great Content Collapse is already here. Is your marketing team ready?

Marketing teams face weaker trust and tougher discovery as AI-generated content floods channels and answer engines shape first impressions.

By Sam Hoare • 5 min read • Last month
Giesecke+Devrient adds colours to ceramic payment cards
Fintech

Giesecke+Devrient adds colours to ceramic payment cards

Banks can now use coloured ceramic cards to woo affluent customers as Giesecke+Devrient widens a premium product long dominated by black.

By Sofiah Nichole Salivio • 4 min read • Last month
Reseda Group invests in Goodbuy's local credit union push
Fintech

Reseda Group invests in Goodbuy's local credit union push

Credit unions could deepen small-business ties and member loyalty as Goodbuy's local rewards platform gains backing from Reseda Group.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Stories from Other Regions

Customer Loyalty stories

Paddock to Pantry sales surge as online model grows
Digital Transformation

Paddock to Pantry sales surge as online model grows

The online grocer's sales jumped 197% in a year as centralised fulfilment and nationwide delivery help it challenge New Zealand's duopoly.

By Sean Mitchell • 6 min read • This month
Nectr launches Power Perks energy plan with bill credits
Mastercard

Nectr launches Power Perks energy plan with bill credits

Households in New South Wales and Queensland could cut power bills as Nectr offers recurring credits to reward customers who stay put.

By Sofiah Nichole Salivio • 4 min read • Last month
Singapore retailers turn customer signals into insight
Digital Transformation

Singapore retailers turn customer signals into insight

Retailers in Singapore are using AI and telco data to spot untapped audiences, cut insight time by up to 60% and sharpen decisions.

By Lawrence Lim • 6 min read • Last month
AI adoption rises as Australian firms mine contact data
Data Analytics

AI adoption rises as Australian firms mine contact data

Businesses can uncover hidden service failures and improve customer loyalty by analysing contact centre interactions at scale with AI.

By Phong Bui • 4 min read • Last month
Australians want embedded travel cover, Cover Genius says
Fintech

Australians want embedded travel cover, Cover Genius says

Three in four Australians would switch booking platforms for automatic travel cover, as trust in AI-led protection decisions remains low.

By Sean Mitchell • 4 min read • Last month
Australian retailers absorb rising costs, Lightspeed says
Digital Transformation

Australian retailers absorb rising costs, Lightspeed says

More than six in 10 Australian retailers are covering at least half their higher costs themselves, squeezing margins as shoppers stay price-sensitive.

By Mark Tarre • 4 min read • Last month
Consumers may switch banks over authentication, says survey
Multi-factor authentication

Consumers may switch banks over authentication, says survey

Fraud controls are becoming a deal-breaker, with more than two in five consumers saying they could switch banks over authentication alone.

By Karen Joy Bacudo • 3 min read • Last month