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Customer retention stories

MoneySuperMarket launches investment app with Seccl
Fintech

MoneySuperMarket launches investment app with Seccl

Customers can now start investing from GBP £1 as the comparison site broadens its app into wealth products and deepens ties with users.

By Karen Joy Bacudo • 4 min read • 2 days ago
UK accountants could add GBP £463,000 from clients
Digital Transformation

UK accountants could add GBP £463,000 from clients

Existing client relationships could be worth far more as UK firms miss demand for extra advice and support, Ravical found.

By Karen Joy Bacudo • 4 min read • Last week
MicroCare appoints Kevin Castonguay as Marketing Chief
Digital Transformation

MicroCare appoints Kevin Castonguay as Marketing Chief

The Connecticut-based supplier is betting on a veteran marketer to lift brand awareness as it targets growth in specialist industrial markets.

By Sofiah Nichole Salivio • 4 min read • Last week
Utilities & telecoms firms face widespread payment woes
Fintech

Utilities & telecoms firms face widespread payment woes

Payment disruptions are worsening customer experience at utilities and telecoms firms, with 99% of respondents reporting some form of issue.

By Mark Tarre • 3 min read • This month
Ecommpay launches podcast on payment issues for merchants
Data Analytics

Ecommpay launches podcast on payment issues for merchants

Merchants will hear practical advice on approvals, AI and expansion as Ecommpay tries to simplify a crowded payments market.

By Sofiah Nichole Salivio • 4 min read • This month

Global Stories

Customer retention stories

Thrive appoints Joe Mercurio as Chief Revenue Officer
Digital Transformation

Thrive appoints Joe Mercurio as Chief Revenue Officer

The hire signals Thrive's push to unify sales, customer success and channel partnerships as it expands in AI, cybersecurity and cloud services.

By Sofiah Nichole Salivio • 3 min read • Last week
AI reshapes customer data, loyalty and marketing decisions
Data Protection

AI reshapes customer data, loyalty and marketing decisions

Better customer data is becoming essential as AI agents start to shape product discovery, loyalty and campaign choices in real time.

By Mark Tarre • 5 min read • Last week
Oracle NetSuite rolls out NetSuite next in North America
Software-as-a-Service

Oracle NetSuite rolls out NetSuite next in North America

North American customers can now trial the new environment as Oracle NetSuite adds conversational AI and finance automation tools across its software.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Kentico posts record recurring revenue on SaaS AI demand
Software-as-a-Service

Kentico posts record recurring revenue on SaaS AI demand

Higher SaaS adoption and AI demand helped lift Kentico to record annual recurring revenue, outpacing a market growing only in single digits.

By Mark Tarre • 4 min read • Last week
Most CX leaders see little AI impact, despite spend
Digital Transformation

Most CX leaders see little AI impact, despite spend

Most firms are still increasing AI budgets, even as 57% of CX leaders say the technology has delivered little or no impact on operations.

By Sean Mitchell • 4 min read • This month
Gainsight names three executives as it expands AI retention
Software-as-a-Service

Gainsight names three executives as it expands AI retention

The hires deepen its shift into outcome-based renewal services, raising the stakes on security, internal systems and customer trust.

By Joseph Gabriel Lagonsin • 4 min read • This month
Why Customer 360 initiatives fail to deliver ROI
Customer Relationship Management

Why Customer 360 initiatives fail to deliver ROI

Poor data quality, not platform failure, is usually why Customer 360 programmes miss expected returns and erode trust across teams.

By Edmund Ng • 6 min read • This month
AI skills appear in 17% of GTM job ads, index finds
Software-as-a-Service

AI skills appear in 17% of GTM job ads, index finds

AI hiring is spreading unevenly across revenue teams, with senior roles and Sydney adverts most likely to mention the skill.

By Mark Tarre • 4 min read • This month
BlueVoyant appoints new Chief Financial & Customer Officers
Software-as-a-Service

BlueVoyant appoints new Chief Financial & Customer Officers

The cybersecurity company is tightening financial control and customer support as it expands internationally and seeks to protect recurring revenue.

By Mark Tarre • 4 min read • This month

Stories from Other Regions

Customer retention stories

Corsha appoints new chief operating & product officers
Manufacturing

Corsha appoints new chief operating & product officers

Demand for secure industrial connectivity is rising as Corsha expands its leadership team to target manufacturers, defence and critical infrastructure.

By Mark Tarre • 4 min read • Last week
OneTeam IT marks five years of merger & wider roots
Disaster Recovery

OneTeam IT marks five years of merger & wider roots

Customers now expect support across cloud, security and AI as the Sydney-based group uses its broader footprint to meet changing needs.

By Joseph Gabriel Lagonsin • 4 min read • Last week
U.S. Bank launches Enhanced Payments for small firms
Fintech

U.S. Bank launches Enhanced Payments for small firms

Small businesses can now send ACH, wire and instant payments digitally, with lower fees and no branch visit needed.

By Karen Joy Bacudo • 4 min read • This month