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Customer retention Stories - Page 25

UK Stories

Customer retention stories

How South Africa is unlocking better customer experience for UK businesses
Digital Transformation

How South Africa is unlocking better customer experience for UK businesses

South Africa's contact centres blend skilled agents and tech, helping UK firms enhance personalised, empathetic customer experiences amid rising digital demands.

By Hans Zachar • 4 min read • Wed, 21st May 2025
UK customers willing to switch banks for metal payment cards
Fintech

UK customers willing to switch banks for metal payment cards

Over 75% of UK banking customers would switch banks for a metal payment card, valuing its durability, sustainability, and luxury feel, new research finds.

By Melania Watson • 3 min read • Tue, 6th May 2025
Human customer service drives loyalty & up to GBP £100 spend
Customer Experience

Human customer service drives loyalty & up to GBP £100 spend

Research from Ventrica reveals positive customer service boosts spending by up to GBP £100 per interaction, with consumers favouring human contact over AI.

By Shannon Williams • 4 min read • Mon, 5th May 2025

Global Stories

Customer retention stories

Amazon Prime tops list as most-cancelled subscription app
Customer Experience

Amazon Prime tops list as most-cancelled subscription app

Amazon Prime tops the list of most-cancelled subscription apps, with 578,000 monthly cancellation searches, surpassing Disney+ by nearly 45%.

By Shannon Williams • 4 min read • Fri, 30th May 2025
Keep them coming back: How to reduce SaaS churn rates
Software-as-a-Service

Keep them coming back: How to reduce SaaS churn rates

The global SaaS market is set to reach USD $299 billion this year, driving fierce competition and making customer retention key to reducing churn rates.

By Darek Tasak • 6 min read • Wed, 28th May 2025
Does anyone know what a CDP is anymore?
Customer Relationship Management

Does anyone know what a CDP is anymore?

CDPs, once confused with CRMs, now power data-driven customer experiences across enterprises, adapting to AI, privacy, and complex tech ecosystems.

By Steven Schuler • 5 min read • Mon, 26th May 2025
How Click-Frenzy can help you win the rest of the retail year
Customer Experience

How Click-Frenzy can help you win the rest of the retail year

Click Frenzy offers retailers vital insights beyond a sales spike, enabling optimisation of delivery, logistics, and customer experience for peak season success.

By Rob Hango-Zada • 5 min read • Fri, 23rd May 2025
AI reshapes strategies at Asia Pacific loyalty and retail conference
Data Analytics

AI reshapes strategies at Asia Pacific loyalty and retail conference

The Asia Pacific Loyalty Conference highlights AI's growing role in customer retention, as 46% of consumers expect brands to know their preferences.

By Sean Mitchell • 3 min read • Thu, 22nd May 2025
Zoca secures $6 million to boost AI for local services
Software-as-a-Service

Zoca secures $6 million to boost AI for local services

Zoca has secured USD $6 million from Accel and others to boost its AI platform, helping local service businesses optimise bookings, retention, and growth.

By Jed Nykolle Harme • 5 min read • Thu, 22nd May 2025
Optimizely, commercetools partner to speed up retail campaigns
DevOps

Optimizely, commercetools partner to speed up retail campaigns

Optimizely and commercetools partner to help retailers deliver faster, personalised digital experiences by integrating content and commerce platforms for marketers.

By Jed Nykolle Harme • 3 min read • Thu, 22nd May 2025
Amplitude unveils new tools to unify marketing & product data
Data Analytics

Amplitude unveils new tools to unify marketing & product data

Amplitude launches new enterprise tools unifying marketing and product data, offering marketers a comprehensive view to better optimise campaigns and customer journeys.

By Kaleah Salmon • 4 min read • Wed, 21st May 2025
Data readiness issues lead to half of enterprise AI projects failing
Digital Transformation

Data readiness issues lead to half of enterprise AI projects failing

Nearly half of enterprise AI projects fail due to poor data readiness, with UK lagging behind in integration and infrastructure, reveals Fivetran research.

By Shannon Williams • 4 min read • Tue, 20th May 2025
Consumer frustration, poor digital experiences on the rise
Customer Experience

Consumer frustration, poor digital experiences on the rise

91% of consumers faced frustrating digital issues last year, leading to revenue loss and loyalty decline, says Conviva's 2025 report.

By Jed Nykolle Harme • 4 min read • Tue, 20th May 2025
monday.com grows Q1 revenue 30%, cites continued investment in innovation
Software-as-a-Service

monday.com grows Q1 revenue 30%, cites continued investment in innovation

monday.com reports Q1 fiscal 2025 revenue of $282.3m, a 30% rise, with record profits and cash flow boosting confidence in growth prospects.

By Catherine Knowles • 4 min read • Fri, 16th May 2025
Trust & partnerships key to APAC travel marketing success
Customer Experience

Trust & partnerships key to APAC travel marketing success

A new impact.com report reveals APAC travel brands focus on trust, partnerships, and multi-channel strategies to meet evolving traveller demands post-pandemic.

By Kaleah Salmon • 4 min read • Thu, 15th May 2025
Udemy appoints Neeracha Taychakhoonavudh to lead CX
Digital Transformation

Udemy appoints Neeracha Taychakhoonavudh to lead CX

Udemy appoints Neeracha Taychakhoonavudh as its first Chief Customer Experience Officer to lead global customer success and operations strategy.

By Jed Nykolle Harme • 3 min read • Wed, 7th May 2025
Ageas deploys LexID to unify customer records and service
Data Analytics

Ageas deploys LexID to unify customer records and service

Ageas adopts LexID for Insurance from LexisNexis to unify data for over 4 million policyholders, aiming to improve underwriting and personalise services.

By Jed Nykolle Harme • 3 min read • Wed, 7th May 2025
Venues are predicting major growth in 2025 - here's the tech that's contributing
Digital Transformation

Venues are predicting major growth in 2025 - here's the tech that's contributing

Australian hospitality venues forecast ~31% growth in 2025, crediting tech like AI, personalised marketing, and contactless payments for driving efficiency and loyalty.

By Nicole Buisson • 4 min read • Mon, 28th Apr 2025