Customer Satisfaction stories - Page 10

Forethought's 2025 report reveals agentic AI boosts CX outcomes, resolving 57% more tickets and cutting costs by over 20%, outperforming traditional AI solutions.

Calabrio unveils 70+ new AI-driven features in Calabrio ONE, boosting efficiency and customer service in contact centres, available within six months.

HiQi partners with Ecommpay to enhance app payments in Portugal and Spain, enabling faster, compliant top-ups with diverse payment options.

Barracuda has appointed Ketan Tailor as Chief Customer Officer, tasked with enhancing customer experience amidst the firm's rapid cybersecurity growth.

Personalshop has adopted Ultimo enterprise asset management software at its logistics centre in Polling, Austria, enhancing operational efficiency and planning.

Ping Identity has unveiled its revamped Nexus Partner Program, introducing new opportunities and pathways aimed at enhancing partner success and customer satisfaction.

SentinelOne has launched its Global PartnerOne Program, designed to enhance partner growth and adaptability within cybersecurity markets.

Genesys has reported that its Genesys Cloud AI drove over 10% of new business in fiscal year 2025, with annual recurring revenue reaching USD $1.9 billion.

Coveo's latest CX Relevance Report reveals that 49% of customers experience AI hallucinations, prompting scepticism and a demand for better digital experiences.

Neo Space Group has formed a strategic partnership with G&S SatCom to enhance its in-flight connectivity services through real-time monitoring.

Tata Consultancy Services has partnered with the Schneider Electric Marathon de Paris as its Official AI & Technology Partner for the next three years.

Sysdig has appointed Gary Olson as Chief Revenue Officer and Crendal Kear as Chief Business Officer amid a 337% rise in user adoption of its AI-driven security technology.

BillingPlatform has unveiled BP Pay, a new payment processing solution designed to streamline billing, invoicing, and payments for businesses.

A new ADP report reveals a shift in payroll roles towards strategic functions, driven by AI, automation, and a focus on employee satisfaction.

Talkdesk has launched its Knowledge Creator feature, leveraging generative AI to transform customer service knowledge bases and improve agent support.

UiPath has launched Test Cloud, an AI-powered software testing service, promising to significantly enhance tester productivity and cut costs.

The way we search online has transformed significantly, yet websites remain largely unchanged, leading to frustrations for modern users seeking intuitive experiences.

Airwallex has partnered with Discover Global Network to enhance payment options for merchants in key regions, boosting flexibility and reducing cart abandonment.

AliExpress marks its 15th anniversary this month by reinforcing its commitment to the UK market with improved logistics and customer service, celebrating with a major sale.

Rob Kaloustian has been appointed Chief Customer Officer at Hyland, tasked with enhancing customer success and driving business transformation.