Customer Satisfaction stories - Page 17
Fortinet recognised as Challenger in 2024 Gartner Magic Quadrant
Thu, 11th Jul 2024
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firewalls
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network infrastructure
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sd-wan
Fortinet has been named a Challenger in the 2024 Gartner Magic Quadrant for Single-Vendor SASE, highlighting its efforts in simplifying operations and enhancing security.
Hilary Oliver promoted to CCO to drive Tollring's strategy
Wed, 10th Jul 2024
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cx
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martech
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microsoft
Tollring has appointed Hilary Oliver as Chief Customer Officer to spearhead its customer success strategy, enhancing customer experience and retention.
Vultr report reveals AI maturity drives business performance
Tue, 2nd Jul 2024
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digital transformation
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hyperscale
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public cloud
A new report by Vultr reveals 72% of enterprises are advancing in AI adoption, correlating AI maturity with enhanced business performance across sectors.
Sendcloud to acquire Italian shipping platform isendu by Q3 2024
Tue, 2nd Jul 2024
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supply chain
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softbank
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oem
Sendcloud is set to acquire Italian shipping automation platform isendu, enhancing services for over 1,000 online businesses by Q3 2024, pending regulatory approval.
ReturnBear to launch reverse logistics solutions in the UK
Tue, 25th Jun 2024
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supply chain
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uk expansion
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oem
ReturnBear expands into the UK, launching reverse logistics solutions on July 1 to help brands manage cross-border eCommerce returns efficiently.
NICE's 2024 happiness index links AI to customer satisfaction
Fri, 21st Jun 2024
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uc
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cx
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martech
NICE's 2024 International Happiness Index highlights a 78% consumer endorsement for AI in customer service to boost satisfaction and loyalty, urging businesses to adapt.
Nebula Global ranked ninth on FEBE Growth 100 for 2024
Fri, 21st Jun 2024
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cx
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martech
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supply chain
Nebula Global Services has landed ninth place on the FEBE Growth 100 list for 2024, applauded for its commitment to sustainable and ethical IT services.
Zyxel Networks' firewall solutions win top PUR survey accolade
Wed, 19th Jun 2024
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firewalls
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fintech
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financial systems
Zyxel Networks' firewall solutions have topped the latest Professional User Ratings survey by techconsult, winning Champion status for superior security, user-friendliness, and reliability among SMBs.
Accor partners with Stripe to streamline global payments
Fri, 14th Jun 2024
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cx
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martech
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commerce systems
Accor partners with Stripe to streamline payments across 5,600 global establishments, enhancing customer experience as Australia's tourism sector rebounds.
Eurowings pioneers AI-powered assistant to enhance operations
Thu, 13th Jun 2024
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ai
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ml
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smart assistant
Eurowings has become the first airline to use an AI-powered operations control assistant, NetLine/Ops ++ aiOCC, to improve efficiency and stability.
CrowdStrike wins 2024 award for best practices in cloud security
Tue, 11th Jun 2024
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cloud security
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advanced persistent threat protection
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ai security
CrowdStrike wins Frost and Sullivan's 2024 Global Customer Value Leadership Award for Cloud Security, spotlighting its Falcon Cloud Security suite amid a 110% rise in cloud exploitation incidents.
Denodo earns Customers Choice title from Gartner for 2024
Fri, 7th Jun 2024
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data management
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analyst report
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denodo
Denodo has once again been honoured as a Customers Choice in Gartner's 2024 Peer Insights report for Data Integration Tools, marking its fourth consecutive recognition.
Kinly promotes Duncan MacPherson to Global Service Director
Thu, 6th Jun 2024
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service management
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customer satisfaction
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job moves
Kinly has elevated Duncan MacPherson to Global Service Director, enhancing its service management and operational strength amidst strategic growth plans.
Ciphr acquires Shape Payroll to enhance tech capabilities
Wed, 5th Jun 2024
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eci
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customer satisfaction
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financial conduct authority
Ciphr enhances its payroll capabilities by acquiring Shape Payroll, integrating Shape's advanced API-led solutions and expanding its reach within the UK market.
Mitel recognises global partners at annual Next Awards 2024
Fri, 31st May 2024
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uc
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collaboration
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mitel
Mitel announces the winners of its 2024 Mitel Next Awards, honouring global partners for excellence in growth, innovation, and customer service.
Paessler achieves ISO 9001 certification for quality excellence
Wed, 29th May 2024
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iot
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power / energy
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clean technologies
Paessler celebrates achieving ISO 9001 certification, underscoring its dedication to quality standards and customer satisfaction in IT monitoring solutions.
Flight Centre adopts Qualtrics AI to boost customer experience
Tue, 28th May 2024
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cx
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martech
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ai
Flight Centre enhances service with AI-driven programme from Qualtrics, leveraging analytics into actionable insights and to improve travel experiences.
IoT revolutionises retail with smart sensors & real-time data
Tue, 28th May 2024
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iot
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smart technologies
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market
IoT technologies are transforming retail efficiency, from dynamic cleaning schedules to real-time temperature control and crowd management, says Ruby Whipp of mpro5.
Turn/River Capital invests in Paessler to fuel global growth
Mon, 27th May 2024
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apm
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software development
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paessler
Turn/River Capital invests in Paessler AG to fuel growth and global expansion of its IT and OT monitoring solutions, marking a significant milestone for the company.
ECI Software Solutions' JobBoss² wins 2024 Top Rated Award from TrustRadius
Mon, 27th May 2024
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crm
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data analytics
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bi
ECI Software Solutions' JobBoss² wins TrustRadius's 2024 Top Rated Award, reflecting strong customer satisfaction and real-world success in job shop management.