CMOtech UK - Technology news for CMOs & marketing decision-makers
United Kingdom

Customer service Stories - Page 15

UK Stories

Customer service stories

Co-op extends VoCoVo headset rollout to 2,300 stores
Customer Experience

Co-op extends VoCoVo headset rollout to 2,300 stores

Co-op signs five-year VoCoVo deal to roll out upgraded S5 Pro headsets to 2,300 UK stores, boosting safety and service on the shop floor.

By Sofiah Nichole Salivio • 4 min read • Wed, 18th Mar 2026

Global Stories

Customer service stories

Qualtrics boosts CX suite with new AI & automation tools
Unified Communications

Qualtrics boosts CX suite with new AI & automation tools

Qualtrics unveils AI-driven CX upgrades to unify feedback, automate text analysis and deploy agents that resolve customer issues in real time.

By Shannon Williams • 5 min read • Thu, 19th Mar 2026
Qualtrics unveils AI tools to fix customer issues fast
Unified Communications

Qualtrics unveils AI tools to fix customer issues fast

Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 19th Mar 2026
Robinhood fund buys into Stripe, AI start-up ElevenLabs
Fintech

Robinhood fund buys into Stripe, AI start-up ElevenLabs

Robinhood Ventures Fund I adds Stripe and ElevenLabs stakes to give retail investors listed access to late-stage private tech firms.

By Karen Joy Bacudo • 4 min read • Thu, 19th Mar 2026
Gamma champions quick CX wins to cut friction & risk
Unified Communications

Gamma champions quick CX wins to cut friction & risk

Gamma is urging organisations to prioritise quick CX wins, reducing customer friction and risk while building momentum for longer-term change.

By Sofiah Nichole Salivio • 9 min read • Thu, 19th Mar 2026
Kore.ai unveils platform to tackle enterprise AI sprawl
Data Protection

Kore.ai unveils platform to tackle enterprise AI sprawl

Kore.ai has launched an Agent Management Platform to give enterprises a unified control layer over fast-growing, fragmented AI agent estates.

By Sofiah Nichole Salivio • 4 min read • Thu, 19th Mar 2026
Hexaware unveils Agentverse AI platform for enterprises
Unified Communications

Hexaware unveils Agentverse AI platform for enterprises

Hexaware launches Agentverse, a governed AI agent platform with 600+ prebuilt agents to scale automation across enterprise operations.

By Sean Mitchell • 4 min read • Wed, 18th Mar 2026
TCS unveils Nvidia-powered Rapid Outcome AI platform
Data Analytics

TCS unveils Nvidia-powered Rapid Outcome AI platform

TCS launches Nvidia-based Rapid Outcome AI to help enterprises scale predictive, generative and vision AI across operations and industries.

By Kaleah Salmon • 3 min read • Wed, 18th Mar 2026
Pattern appoints David Jennison to lead European growth
Data Analytics

Pattern appoints David Jennison to lead European growth

Pattern appoints ex-Amazon eCommerce Specialist David Jennison as Europe MD to spearhead marketplace-driven growth and AI-powered expansion.

By Sofiah Nichole Salivio • 4 min read • Tue, 17th Mar 2026
NCS links agentic AI to NVIDIA stack for sovereign use
Smart Cities

NCS links agentic AI to NVIDIA stack for sovereign use

NCS integrates its agentic AI platforms with NVIDIA AI Enterprise to deliver sovereign, production-grade AI for regulated sectors across Asia.

By Sean Mitchell • 3 min read • Tue, 17th Mar 2026

Stories from Other Regions

Customer service stories

Telstra leads NBN brand funnel as trust crowns Aussie
Unified Communications

Telstra leads NBN brand funnel as trust crowns Aussie

Telstra tops national NBN brand funnel measures, while Aussie Broadband emerges as the most trusted provider in Conjointly's new tracker.

By Shannon Williams • 3 min read • Thu, 19th Mar 2026
Hitachi expands iQ stack for on-prem agentic AI with NVIDIA
Storage

Hitachi expands iQ stack for on-prem agentic AI with NVIDIA

Hitachi Vantara widens its iQ stack with new NVIDIA-powered options and tools to run agentic AI securely on-premises at production scale.

By Sean Mitchell • 4 min read • Thu, 19th Mar 2026
Lendi plots AI-native future with MongoDB data revamp
Digital Transformation

Lendi plots AI-native future with MongoDB data revamp

Lendi Group taps MongoDB to rebuild data platform and go fully AI-native by 2026, targeting faster rollout of mortgage and property services.

By Catherine Knowles • 4 min read • Thu, 19th Mar 2026
Austin Telco taps Alkami's MANTL to speed account opening
Digital Transformation

Austin Telco taps Alkami's MANTL to speed account opening

Austin Telco Federal Credit Union adopts Alkami's MANTL tech to slash account opening times and automate 85% of onboarding checks.

By Sean Mitchell • 4 min read • Thu, 19th Mar 2026
Singaporeans want phone support as firms push digital
Unified Communications

Singaporeans want phone support as firms push digital

Singaporeans still prefer calls for customer support, but firms are shifting budgets to digital self-service and AI, risking a widening gap.

By Kaleah Salmon • 5 min read • Wed, 18th Mar 2026
Retailers warned: identity gaps blunt AI personalisation
Data Analytics

Retailers warned: identity gaps blunt AI personalisation

Amperity warns identity gaps and flat budgets mean AI-led retail personalisation remains generic, missing high-intent moments for shoppers.

By Mark Tarre • 4 min read • Tue, 17th Mar 2026
Accel, Google back five startups in 2026 Atoms AI Cohort
Robotics

Accel, Google back five startups in 2026 Atoms AI Cohort

Accel and Google's AI Futures Fund have picked five startups for the 2026 Atoms AI Cohort, each offered up to USD $2 million and compute.

By Kaleah Salmon • 4 min read • Tue, 17th Mar 2026