Customer Support Stories

UK Stories

Customer Support stories

Solid State Logic names Algam EKO Italy distributor

Italian broadcasters and studios gain a new support route as Algam EKO takes on Solid State Logic's console distribution with immediate effect.

By Sofiah Nichole Salivio • 4 min read • Last week

Fintech

Creditspring tops GBP £1 billion in loan disbursements

Households squeezed by higher costs are turning to fixed-fee borrowing, helping the lender pass GBP £1 billion in loans.

By Karen Joy Bacudo • 4 min read • This month

Global Stories

Customer Support stories

Software-as-a-Service

Kong opens Milan & Paris offices amid Europe growth

Customer demand across Europe has fuelled a 72% rise in Kong's regional base, prompting new offices in Milan and Paris.

By Mark Tarre • 3 min read • Yesterday

Software-as-a-Service

G2A rolls out AI support agent Dave to sellers worldwide

Sellers on G2A's marketplace can now handle support surges more quickly as the AI tool has cut human intervention on cases by up to 30%.

By Sofiah Nichole Salivio • 3 min read • Yesterday

Software-as-a-Service

DevRev launches Voice AI for customer support calls

Pressure is mounting on support teams to show AI results, as DevRev ties live calls to the records needed to solve queries.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Software-as-a-Service

Enterprise AI buyers increase spending but demand proof

Enterprise AI purchases are facing tougher checks as 64% of buyers demand proof, slowing deals even as spending keeps rising.

By Sofiah Nichole Salivio • 4 min read • Last week

Software-as-a-Service

DevRev launches Voice AI for customer support calls

The rollout puts pressure on support teams to resolve calls without losing context, as rivals race to turn voice from routing tool into action.

By Mark Tarre • 4 min read • Last week

Software-as-a-Service

Kore.ai appoints two chiefs to drive enterprise AI growth

The restructure puts sales and customer delivery under new leaders as enterprise buyers demand stronger governance, support and reliability from AI agents.

By Mark Tarre • 4 min read • Last week

Digital Transformation

Kore.ai names Uma Sandilya Chief Commercial Officer

The enterprise AI software provider is tightening accountability across sales, delivery and marketing as buyers shift to wider deployments.

By Sofiah Nichole Salivio • 4 min read • Last week

Fintech

OpenAI launches Presence for enterprise voice agents

Enterprise users can now limit what AI voice agents access and do, as OpenAI seeks to move beyond pilot projects into production use.

By Sean Mitchell • 4 min read • Last week

Malware

Expel warns of cyber gang targeting certificate trust

Financial firms in Asia Pacific face signed malware that can evade Windows checks after attackers abuse support portals to steal certificates.

By Sean Mitchell • 4 min read • Last week

Digital Transformation

Custom Travel Solutions wins Silver for AI customer support

Its AI overhaul has cut quality review time by 80% and lifted customer sentiment 11% since 2023, as travel support volumes rose.

By Sofiah Nichole Salivio • 3 min read • Last week

Customer Experience

Allianz Partners teams up with Travelgoogoo on eSIMs

Travellers buying selected Asia Pacific policies will get eSIM access and a 1GB starter pack for a limited period, cutting roaming costs.

By Sean Mitchell • 4 min read • Last week

Software-as-a-Service

OpenAI sets AI value scorecard for corporate spend

The framework urges finance chiefs to judge AI by completed work, reliability and total task cost rather than licence or user counts.

By Mark Tarre • 5 min read • Last week

Digital Transformation

Google named Gartner conversational AI leader again

Enterprises are turning to AI agents that can handle complex service requests, raising the stakes for vendors competing on reliability and governance.

By Sean Mitchell • 4 min read • This month