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Digital Channels stories

Webtrends Optimize launches charity grant for CRO platform
DevOps

Webtrends Optimize launches charity grant for CRO platform

A UK charity will get free access for a year as fundraising pressure pushes more non-profits to seek cheaper digital tools.

By Kaleah Salmon • 3 min read • Wed, 29th Apr 2026
Granicus names UK digital government awards winners
Customer Experience

Granicus names UK digital government awards winners

Public sector digital projects cut waits, boosted participation and saved staff time across UK councils as Granicus named seven award winners.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 22nd Apr 2026
UK marketers lead global shift to GEO in AI search
Digital Transformation

UK marketers lead global shift to GEO in AI search

AI-led search is pushing brands to adapt fast, with UK marketers more prepared than global peers for a click-less discovery model.

By Sofiah Nichole Salivio • 3 min read • Thu, 16th Apr 2026

Global Stories

Digital Channels stories

Crescendo appoints Will Newman as Vice President, EMEA
Customer Experience

Crescendo appoints Will Newman as Vice President, EMEA

The hire signals a fresh push to win corporate spending on AI customer service tools as Crescendo scales across Europe, the Middle East and Africa.

By Sofiah Nichole Salivio • 3 min read • Last month
Hydroscand to phase out print catalogues with Akeneo
Manufacturing

Hydroscand to phase out print catalogues with Akeneo

Outdated paper references will be replaced as Hydroscand centralises 30,000 products in Akeneo, speeding searches and reducing downtime risks.

By Sean Mitchell • 4 min read • Last month
iCXeed wins AWS Advanced Tier status in Asia Pacific
Data Analytics

iCXeed wins AWS Advanced Tier status in Asia Pacific

The upgrade should help the Australian consultancy win larger contact centre deals as enterprises demand proven AWS expertise and delivery scale.

By Mark Tarre • 4 min read • Last month
IFT launches Fortitude compliance checks for regulated firms
Unified Communications

IFT launches Fortitude compliance checks for regulated firms

Recurring checks aim to help regulated firms spot compliance gaps in outsourced and in-house operations before breaches trigger penalties.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Cata raises USD $5.3 million to expand branded apps
Software-as-a-Service

Cata raises USD $5.3 million to expand branded apps

Restaurants and retailers are seeking more control over customer data as the Singapore startup readies its first overseas push into Germany.

By Mark Tarre • 4 min read • Thu, 30th Apr 2026
Backbase named Forrester leader & customer favourite
Software-as-a-Service

Backbase named Forrester leader & customer favourite

Banks seeking to cut fragmentation may see Backbase's Forrester nod as validation that its AI-native platform can unify front-office work.

By Shannon Williams • 4 min read • Wed, 29th Apr 2026
Temenos named Forrester leader in digital banking tech
Software-as-a-Service

Temenos named Forrester leader in digital banking tech

Banks seeking faster onboarding and broader channel support may benefit as Forrester ranks Temenos among the top digital banking vendors.

By Karen Joy Bacudo • 4 min read • Wed, 29th Apr 2026
impact.com deepens YouTube tie-up for creator marketing
Marketing Technologies

impact.com deepens YouTube tie-up for creator marketing

Marketers in Southeast Asia gain a clearer way to track creator campaign returns as YouTube data replaces estimated metrics and fragmented workflows.

By Sofiah Nichole Salivio • 4 min read • Fri, 24th Apr 2026
Granicus names seven digital government award winners
Smart Cities

Granicus names seven digital government award winners

Measured gains in service speed and transparency drove Granicus's awards, with councils cutting wait times, costs and phone enquiries.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 24th Apr 2026
Temenos report says five trends will reshape banking
Software-as-a-Service

Temenos report says five trends will reshape banking

Banks that fail to modernise core systems may struggle to scale AI, cloud services and new payment rails, Temenos and Bain warn.

By Shannon Williams • 4 min read • Thu, 23rd Apr 2026
Forrester maps AI shift from digital into physical use
Robotics

Forrester maps AI shift from digital into physical use

Consumers are set to encounter AI in robots, transport and personalised shopping, as Forrester says business returns will arrive sooner than expected.

By Mark Tarre • 4 min read • Thu, 16th Apr 2026

Stories from Other Regions

Digital Channels stories

Boot Barn rolls out Aptos POS across 500 US stores
Software-as-a-Service

Boot Barn rolls out Aptos POS across 500 US stores

The retailer aims to cut technical debt and support expansion to 1,200 stores with cloud POS that also handles rodeo and festival pop-ups.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Alkami report shows digital banking gaps at US banks
Data Analytics

Alkami report shows digital banking gaps at US banks

High abandonment rates and thin business tools are blunting banks’ digital gains even as customer adoption of online services rises.

By Karen Joy Bacudo • 4 min read • Last month
Lotto NZ swaps core gaming systems in EDGE rollout
Data Analytics

Lotto NZ swaps core gaming systems in EDGE rollout

Thousands of players and retailers now rely on new real-time links after Lotto New Zealand completed an 18-month systems overhaul.

By Sofiah Nichole Salivio • 3 min read • Fri, 1st May 2026