The Ultimate Guide to eCommerce
A curated UK edition of TechDay news, analysis, interviews, reviews, job moves, and related resources for eCommerce.
What to know about eCommerce
eCommerce represents the dynamic world of buying and selling goods and services online. It is rapidly evolving with major advances in technology, logistics, payment systems, and customer experience strategies shaping the way businesses operate and consumers shop.
This tag covers a broad range of stories including security certifications for apps, the rise of marketplaces as sales channels, innovations in warehouse and inventory management, AI-driven tools for personalization and fraud prevention, expansions by fintech and shipping companies, as well as insights into consumer behaviors and trends.
Readers exploring our eCommerce tag will discover the latest developments influencing retailers, brands, and technology providers around the globe. Whether you are a business owner, marketer, or someone passionate about the future of retail, these stories offer valuable knowledge about leveraging technology, overcoming challenges like fraud and delivery expectations, and succeeding in a competitive digital marketplace.
UK eCommerce News
Regional stories with direct local relevance
Appcharge appoints Ronen Morecki as Chief Operating Officer
The hire underscores Appcharge's push to win more app developers as court rulings and regulation open alternative payment routes beyond Apple and Google.
HSBC backs FemTick accreditation for women's health
Women's health firms facing banking and payments blocks may gain easier access as FemTick begins rating supportive service providers.
Barclaycard Payments adds Visa checkout for UK merchants
UK merchants will gain a single integration for cards, wallets and Click to Pay as Barclaycard Payments folds Visa's Unified Checkout into Smartpay Fuse.
Classic Football Shirts triples warehouse productivity
Automation has cut packing times from minutes to seconds, helping the retailer cope with surging tournament orders and global demand.
UK retailers miss key loyalty drivers, study finds
Shoppers are more likely to stay loyal when orders arrive quickly and returns are easy, but many retailers are backing less valued initiatives instead.
Benson relaunches to track coupon bots & AI agents
Merchants are under pressure to measure lost commissions and discount abuse as AI shopping agents join coupon extensions at checkout.
Analyst Insights
Research and market analysis connected to eCommerce
Fastly named Leader in IDC MarketScape WAAP assessment
Avalara launches Aviator AI hub for tax compliance
Shufti wins Gartner honour for global identity coverage
GBG launches Reach to verify AI agents' address data
Infios named a leader in IDC MarketScape assessments
Expert Columns
AI in Retail is Only as Good as its Data Foundation
Ecommerce needs to realise the role of inclusive finance as it adjusts to a new credit challenge
How to maximise AI performance during the golden quarter
The next eCommerce interface may not be a screen
The golden quarter loyalty opportunity: Why rewards matter more when consumers spend more carefully
Fighting fraud at scale: Why entitlement servers are becoming central to telecoms security
For sensitive health categories, eCommerce can remove more than just the checkout queue
Dupe culture is creating a new challenge for toy and gaming brands
Customer data integration: A data quality checklist
From routing to revenue: Why payment orchestration has become a boardroom issue
Interviews
Interviews and video coverage from the network
Recent eCommerce News
Riskified launches AI agent identity checks for merchants
Merchants could face fresh refund fraud and account-takeover risks as consumer AI assistants start handling shopping and support requests.
IMI launches full supply chain software suite in UK
UK retailers and logistics firms could cut labour and freight pressures as IMI widens its offer from warehouse tools to a full supply chain suite.
Meta's Muse AI agent seen in half of customer traffic
Security teams face a new attribution problem as Meta's Muse AI agent can slip into customer traffic while posing as an ordinary browser.
Samsung deepens Checkout.com payments partnership worldwide
The deal gives merchants access to Samsung Pay via Checkout.com, while helping Samsung lift authorisation rates across more markets.
THG Ingenuity named UK eCommerce partner for Tata brands
The deal strengthens Tata Consumer Products' UK direct-to-consumer sales as brands increasingly seek closer customer ties through their own sites.
Global TV Experts names Maddie Minty as Growth Manager
The hire supports the media buying firm's expansion into newer markets including the US, while targeting clients in iGaming, eCommerce and travel.
PSE conference to tackle AI-led commerce in London
Senior payments executives will weigh who carries risk when shoppers use AI assistants to start purchases but still finish them elsewhere.
Big brands spend less sales revenue on advertising
That points to a shift in how much large groups reinvest in promotion, with the 25 US-listed advertisers studied seeing their ad-to-sales ratio fall from 6.1% to 5.5%.
AI search transactions soar 553% as revenue jumps 312%
Transactions from AI search visitors rose 553% over 13 months, with revenue up 312% as the channel outpaced organic and paid search.
Billy Grace says Black Friday costs rose but orders fell
Advertisers paid more for Black Friday inventory, but stronger conversion performance still lifted returns as order costs fell 18%.
Miniclipper adds fourth warehouse to THOMAX platform
The rollout will give the logistics firm one warehouse management platform across all six UK sites, speeding eCommerce fulfilment and customer system links.
UK shoppers use AI for holiday deals as uncertainty bites
Most UK consumers plan to keep festive spending steady, while AI use for price comparisons is gaining ground amid economic uncertainty.
Diamond Logistics warns brands on peak season planning
Late planning could leave smaller online retailers facing higher delivery costs and scarce warehouse space during Black Friday and Christmas trading.
Retailers warned fraud & disputes may stretch into new year
Retailers may see holiday sales dented months later, as earlier shopping leaves a longer window for refund abuse, disputes and chargebacks.
MariaDB Ecosystem Hub passes 200 entries in six months
The directory now gives MariaDB users a faster way to find compatible tools, after the curated hub topped 200 entries in just six months.
THG Fulfil expands AutoStore deal with CapEx & RaaS
The deal gives retailers more ways to fund warehouse automation as THG Fulfil adds outright purchase to its AutoStore offer.
Titan Brands cuts backorder risk by linking systems
Potential weekly sales lost to backorders have fallen by USD $640,000 after Titan Brands linked ordering, warehousing and transport systems.
UK shoppers lead Europe in refund abuse, study finds
The practice is adding to retailers' costs and may push prices higher, with 37% of UK online shoppers admitting or considering refund abuse.
Merchants underestimate friendly fraud, Chargebacks911 says
Businesses risk wasting anti-fraud budgets, with a new report saying merchants may vastly undercount disputes caused by friendly fraud.
Classic Football Shirts' World Cup orders surge 101pc
Automation helped the Hyde retailer dispatch record volumes as World Cup demand doubled orders and cut packing from minutes to seconds.
Job Moves
Appcharge appoints Ronen Morecki as Chief Operating Officer
Akeneo names three leaders to drive AI commerce push
TMX Transform appoints Frances Farren as UK director
Rithum appoints Kim Miller as Chief Marketing Officer
Komerz appoints Shahid Sadiq as Group Finance Chief
3PL appoints Ryan Walker as Head of Customer Experience
Billy Grace taps ex-Google sales head for UK launch
Webtrends Optimize appoints Samantha Bessant as Customer Success Director
Dig appoints Ideal World Co-founder Paul Wright to board
