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Navex expands Nira AI assistant into customer support
Software-as-a-Service

Navex expands Nira AI assistant into customer support

Customers can now get faster help in more than 50 languages as NAVEX brings its Nira assistant into support and case creation.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 21st Aug 2026
Apprentices say AI is reshaping tech skills demand
Artificial Intelligence

Apprentices say AI is reshaping tech skills demand

AI is making communication and adaptability as vital as coding for junior tech roles, apprentices said, as employers seek workplace-ready staff.

By Joseph Gabriel Lagonsin • 6 min read • Mon, 17th Aug 2026
ControlUp tops USD $100 million ARR & becomes unicorn
Digital Transformation

ControlUp tops USD $100 million ARR & becomes unicorn

Demand for automated workplace IT has pushed ControlUp past USD $100 million ARR, lifting its valuation above USD $1 billion.

By Karen Joy Bacudo • 4 min read • Thu, 16th Apr 2026

Global Stories

Helpdesk stories

Europe lags in AI adoption as customer service gains
Software-as-a-Service

Europe lags in AI adoption as customer service gains

European customer service teams trail global AI uptake, but those already using it say it is helping them handle more enquiries with existing staff.

By Sean Mitchell • 4 min read • Last month
IT pros say password sharing is top security lapse
Disaster Recovery

IT pros say password sharing is top security lapse

User behaviour remains IT's biggest vulnerability, with 65% of professionals saying password sharing is the worst security lapse.

By Sofiah Nichole Salivio • 3 min read • Last month
Wipro renews ABB digital workplace deal with AI push
Data Analytics

Wipro renews ABB digital workplace deal with AI push

AI-led support will now cover ABB staff worldwide, as Wipro extends a long-running workplace contract to automate device management and service desk tasks.

By Sofiah Nichole Salivio • 3 min read • Last month
Ui Ai launches Amica digital employee for customer service
Software-as-a-Service

Ui Ai launches Amica digital employee for customer service

Businesses facing staffing pressures may use Ui Ai's Amica to handle customer queries, orders and leads around the clock.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 20th Aug 2026
Zendesk's outcome-based pricing balances AI with human touch
Software-as-a-Service

Zendesk's outcome-based pricing balances AI with human touch

Businesses will pay only for closed support cases under Zendesk's new model, as the software group ties AI automation to human fallback.

By Anthony Caruana • 4 min read • Tue, 18th Aug 2026
OpenAI launches Ultrafast GPT-5.6 Sol for businesses
DevOps

OpenAI launches Ultrafast GPT-5.6 Sol for businesses

Businesses in the preview can use the model for real-time coding, support and trading tasks, with responses up to 14 times faster.

By Sean Mitchell • 4 min read • Sat, 15th Aug 2026
G2A launches AI support agent called Dave for sellers
Software-as-a-Service

G2A launches AI support agent called Dave for sellers

The rollout should ease support bottlenecks for sellers as the tool handles surges in game-release enquiries across 180 countries.

By Sofiah Nichole Salivio • 4 min read • Wed, 29th Jul 2026
G2A rolls out AI support agent Dave to sellers worldwide
Software-as-a-Service

G2A rolls out AI support agent Dave to sellers worldwide

Sellers on G2A's marketplace can now handle support surges more quickly as the AI tool has cut human intervention on cases by up to 30%.

By Sofiah Nichole Salivio • 3 min read • Mon, 27th Jul 2026
Yubico's YubiKey 5.8 adds digital signing features
Multi-factor authentication

Yubico's YubiKey 5.8 adds digital signing features

The update could let companies use a single security key to approve payments, documents and AI actions without custom cryptography.

By Mark Tarre • 4 min read • Wed, 22nd Jul 2026
Devolutions & Telegraph Ventures back Mizo in AI push
Software-as-a-Service

Devolutions & Telegraph Ventures back Mizo in AI push

The minority stake should help Mizo speed up AI ticket automation for managed service providers seeking to cut frontline support costs and delays.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 16th Jul 2026
Zendesk launches AI-driven autonomous service workforce
Digital Transformation

Zendesk launches AI-driven autonomous service workforce

Businesses may see faster resolutions as Zendesk ties charges to verified outcomes and expands AI agents across service channels.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 20th May 2026
Weverse deploys Google Cloud AI for global fan support
Unified Communications

Weverse deploys Google Cloud AI for global fan support

Fans in 245 countries and regions can now get round-the-clock help on tickets and merchandise as Weverse automates support with Google Cloud AI.

By Mark Tarre • 4 min read • Thu, 7th May 2026
Rippling adds Splashtop remote access for IT teams
Digital Transformation

Rippling adds Splashtop remote access for IT teams

IT teams can now open and record remote desktop sessions from Rippling, tying support actions to device records and policies.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 5th May 2026
Amplitude launches AI assistant for in-product support
Digital Transformation

Amplitude launches AI assistant for in-product support

Users can now get help inside an app as Amplitude ties support to behavioural data, aiming to cut tickets and friction.

By Catherine Knowles • 4 min read • Thu, 23rd Apr 2026

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