Loyalty programmes Stories - Page 8

By Shannon Williams • 4 min read • Sat, 10th Jan 2026

Brands shift to centralised platforms as channels grow

Brands are ditching fragmented martech stacks for centralised platforms as AI, richer messaging and costs expose the limits of siloed channels.

Multi-factor authentication

Mid-market fraud prevention: mistakes retailers keep making

Mid-market retailers are losing billions to increasingly sophisticated fraud, as outdated defences and lax checks leave gaping security holes.

By Bobby Joseph • 6 min read • Sat, 10th Jan 2026

By Shannon Williams • 4 min read • Fri, 9th Jan 2026

Exactly.com predicts AI & agentic commerce for 2026

Exactly.com predicts AI agents, social commerce and omnichannel retail will redefine trust, convenience and control in 2026 shopping.

Customer Relationship Management

Quiet quitting exposes the fragility of customer loyalty

Customers profess loyalty but quietly walk away over price, experience or ethics, exposing how fragile many brand relationships have become.

By Sean Mitchell • 4 min read • Fri, 9th Jan 2026

By Sofiah Nichole Salivio • 4 min read • Tue, 6th Jan 2026

MocaProof beta brings gamified Web3 identity to testnet

Moca Network launches MocaProof beta on Moca Chain testnet, gamifying privacy-preserving Web3 identity with rewards and NFT campaigns.

By Shannon Williams • 5 min read • Tue, 30th Dec 2025

AI reshapes loyalty, super apps & customer engagement

AI is transforming loyalty from points to real-time, personalised journeys as super apps and agentic engagement engines rapidly take hold.

By Melania Watson • 4 min read • Thu, 18th Dec 2025

Amperity unveils AI tools to personalise airline, hotel stays

Amperity debuts AI-powered tools for airlines and hotels, promising real-time personalised offers by unifying fragmented traveller data.

By Brendan Straw • 5 min read • Tue, 16th Dec 2025

Understanding the holiday shopper: A retailer's guide to winning the season

Australian holiday shoppers are spending strategically, forcing retailers to sharpen promotions, personalise offers and boost in-store experience.

By Kaleah Salmon • 5 min read • Fri, 12th Dec 2025

AI to redefine eCommerce discovery, emotion & subs by 2026

AI is set to reshape eCommerce by 2026, powering discovery, emotional journeys and flexible subscriptions built on cleaner product data.

Fintech

Satellite, eSIM & loyalty to reshape 2026 telecoms

Satellite tie-ups, eSIM and loyalty-led MVNOs will drive practical, value-focused change in UK and European telecoms by 2026.

By Catherine Knowles • 5 min read • Fri, 12th Dec 2025

Unified Communications

AI agents to transform enterprise, retail & security by 2026

AI agents are tipped to sweep through enterprises, shops and security by 2026, automating work, reshaping retail and redefining digital trust.

By Kaleah Salmon • 6 min read • Wed, 10th Dec 2025

By Kaleah Salmon • 5 min read • Wed, 10th Dec 2025

Australia youth social media ban reshapes brand risk

Australia's youth social media ban forces brands and cyber experts to rethink risk, digital literacy and how they reach young audiences.

Fintech

One in three Australians open to AI shopping assistants

One in three Australians are ready to let AI shop on their behalf, but fears over fraud, control and bad purchases still loom large.

By Sean Mitchell • 4 min read • Mon, 8th Dec 2025

By Melvin Hipolito • 3 min read • Tue, 2nd Dec 2025

Eagle Eye reshapes APAC leadership to boost USD $10 million growth

Eagle Eye restructures APAC leadership with new key appointments to accelerate growth beyond USD $10 million in the Asia-Pacific region.

By Sean Mitchell • 2 min read • Sat, 22nd Nov 2025

XCCommerce nominated for award for unified retail experience

XCCommerce has been nominated for the Best Unified Customer Experience award for its platform enabling seamless, omnichannel retail promotions across all customer touchpoints.

By Adam Furness • 4 min read • Fri, 21st Nov 2025

Beyond the booking: How travel brands will win customers in 2026

APAC's travel sector moves beyond recovery, focusing on trust and loyalty as key to winning customers in 2026 amid rising acquisition costs.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025

Hungry Jack's boosts digital agility with Azure cloud upgrade

Hungry Jack's has upgraded its digital systems by migrating to Microsoft Azure with Rackspace Technology, boosting scalability and customer service agility across Australia.

Stories from Other Regions

Loyalty programmes stories

By Sean Mitchell • 4 min read • Fri, 9th Jan 2026

iGoDirect launches digital Visa rewards in New Zealand

iGoDirect enters New Zealand with instant web‑to‑wallet Visa rewards, aiming to replace plastic gift cards in corporate loyalty schemes.