Qualtrics stories
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Flight Centre adopts Qualtrics AI to boost customer experience
Tue, 28th May 2024
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cx
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martech
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ai
Flight Centre enhances service with AI-driven programme from Qualtrics, leveraging analytics into actionable insights and to improve travel experiences.
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Qualtrics expands AI offerings in global partnership solutions
Fri, 3rd May 2024
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hyperscale
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public cloud
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cx
Qualtrics unveils AI advancements through global partnerships, bolstering the offerings within its $500m AI initiative with firms such as AWS, Bain, and Deloitte.
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Qualtrics and Bain & Company boost partnership to enhance customer experience
Fri, 3rd May 2024
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martech
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cx
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qualtrics
Qualtrics and Bain & Company are to broaden their partnership to spur customer experience innovation, merging Qualtrics' AI tech with Bain's customer experience methods for faster, cost-effective improvements.
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Qualtrics introduces AI capabilities to enhance CX and EX
Thu, 2nd May 2024
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cx
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martech
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hcm
Qualtrics unveils AI features, leveraging its substantial human sentiment database to improve customer and employee management.
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Qualtrics unveils AI tools to boost large-scale customer experiences
Thu, 2nd May 2024
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cx
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martech
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motorola solutions
Qualtrics unveils AI-empowered tools, set to personalise customer experiences across multiple channels, potentially impacting customers of major firms such as Hilton and Motorola Solutions.
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StarHub partners with Qualtrics to enhance growth & customer experience
Thu, 25th Apr 2024
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martech
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cx
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qualtrics
Singapore's StarHub gains support from Qualtrics in multi-year agreement, seeking to improve customer experience and drive growth within the telecommunications sector. Their joint goal is to achieve a $500m boost in revenue and savings by 2026.
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Qualtrics appoints Gurdeep Singh Pall as AI Strategy President
Thu, 18th Apr 2024
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cx
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uc
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martech
Qualtrics, renowned experience management firm, welcomes Gurdeep Singh Pall as its first-ever President of AI Strategy. The former Microsoft executive will steer the AI-enriched evolution of experience management for customers and employees.
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Qualtrics unveils AI-powered suites for improved experience management
Mon, 8th Apr 2024
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ai
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qualtrics
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idc
Qualtrics enhances its user experience with the unveiling of three novel AI-driven suites, empowering organisations to boost customer experience, streamline their strategic research and align their investments efficiently.
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Australian brands risk $74bn over poor out-of-hours service
Wed, 20th Mar 2024
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uc
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cx
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martech
Australian businesses could lose $74bn due to poor out-of-hours customer service, according to a study by Qualtrics, citing growing consumer frustration with inadequate after-hours support.
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Yahoo launches PurpleLab for market research in Australia & Asia
Fri, 16th Feb 2024
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data analytics
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big data
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bi
Yahoo's innovative PurpleLab offers swift, high-quality market research solutions in Australia and South East Asia, revolutionising the way brands garner consumer insights.
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$74 billion loss risk for firms from poor customer service
Tue, 13th Feb 2024
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cx
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martech
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ai
Australian businesses face an annual financial risk of AU$74bn due to poor customer service, reveals Qualtrics' study.
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Qualtrics leads in Gartner VoC Magic Quadrant amidst AI push
Wed, 7th Feb 2024
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cx
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martech
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cartech
Qualtrics dominates Gartner's 2024 VoC Magic Quadrant again, following a $500m investment allocated for future-proofing with AI innovations.
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Cohesity appoints Olivier Savornin as Group VP of Sales for EMEA
Wed, 17th Jan 2024
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cx
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martech
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it automation
Data management leader Cohesity appoints IT industry veteran Olivier Savornin as Group VP of Sales for EMEA, enhancing its drive for modern data security in the region.
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Qualtrics named Leader in IDC MarketScape's Voice of Customer Applications assessment
Wed, 20th Dec 2023
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leadership
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qualtrics
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customers
Qualtrics gains top spot in IDC MarketScape's Voice of Customer Applications survey, being recognised for innovating customer experience metrics.
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Qualtrics full XM Discover suite now available through APAC
Thu, 28th Sep 2023
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hyperscale
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public cloud
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ai
Qualtrics' full suite of AI-powered conversational analytics and NLP technologies, XM Discover, is now available through the AWS Asia Pacific Region.
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Optimizely hires Rupali Jain as Chief Product Officer
Wed, 3rd May 2023
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ai
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ml
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qualtrics
Optimizely, a leading digital experience platform provider, has hired Rupali Jain as new Chief Product Officer to drive innovation and growth.
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Qualtrics' new product line offers insights into CX and EX
Fri, 21st Oct 2022
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cx
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martech
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hcm
With Qualtrics CrossXM, organisations can understand how key employee experience metrics statistically significant impact on customer outcomes.
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Qualtrics appoints Michael Heitz as Managing Director for Australia & New Zealand
Fri, 2nd Sep 2022
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virtualisation
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oracle
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citrix
Qualtrics appoints Michael Heitz as Managing Director for ANZ to lead company's growing operations and deliver incredible customer and employee experiences.
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Qualtrics goes live on AWS Cloud Infrastructure in Japan
Wed, 22nd Jun 2022
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public cloud
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hyperscale
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dc
Organisations across Japan will now be able to access the Qualtrics XM/OS platform locally via data centre in the AWS Asia Pacific (Tokyo) region.
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Broken brand promises cost businesses customers in ANZ
Wed, 16th Feb 2022
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uc
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crm
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cx
New research by Qualtrics shows making sure the customer experience matches consumer expectations will be vital to retaining customers in 2022.