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SoftwareOne partners NinjaOne to simplify ANZ IT ops
Disaster Recovery

SoftwareOne partners NinjaOne to simplify ANZ IT ops

ANZ businesses could cut endpoint management sprawl as SoftwareOne adds NinjaOne's platform to its direct sales offer, easing IT overheads.

By Sean Mitchell • 4 min read • Yesterday
Cisco's Galaxy Mode shows AI assistant for IT teams
Robotics

Cisco's Galaxy Mode shows AI assistant for IT teams

By linking chat to live IT systems, Cisco is pitching AI assistants that could cut routine work while keeping engineers in control.

By Mark Tarre • 4 min read • 2 days ago
Vicarius finds 79% hit by known vulnerability incidents
Manufacturing

Vicarius finds 79% hit by known vulnerability incidents

Security teams are leaving known flaws exposed, with most responses still ending in tickets or handoffs rather than confirmed fixes.

By Sean Mitchell • 4 min read • Last week
ManageEngine automates TLS certificate post-deployment
Software-as-a-Service

ManageEngine automates TLS certificate post-deployment

Shorter TLS certificate lifespans are set to raise outage risk and admin burden, as teams face far more frequent renewals and installs.

By Sean Mitchell • 4 min read • Last week
Ondaro launches Lighthouse for ServiceNow AI Control Tower
Software-as-a-Service

Ondaro launches Lighthouse for ServiceNow AI Control Tower

ServiceNow customers now have a limited first year to decide how to deploy its AI oversight tools before broader access expires.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Devolutions & Telegraph Ventures back Mizo in AI push
Software-as-a-Service

Devolutions & Telegraph Ventures back Mizo in AI push

The minority stake should help Mizo speed up AI ticket automation for managed service providers seeking to cut frontline support costs and delays.

By Joseph Gabriel Lagonsin • 4 min read • Last week
TCS expands ABB network deal with AI-led operations
Digital Transformation

TCS expands ABB network deal with AI-led operations

The expanded multi-year deal will give ABB a single, centrally managed network as TCS takes over end-to-end operations across its global systems.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Tanium named leader in IDC digital employee experience
Software-as-a-Service

Tanium named leader in IDC digital employee experience

Downtime from slow devices and failed apps is prompting larger firms to unify endpoint, security and experience tools, IDC says.

By Sean Mitchell • 4 min read • This month
Conifers opens Singapore data region for Asia-Pacific
Data Protection

Conifers opens Singapore data region for Asia-Pacific

Asia-Pacific security teams can now keep regulated data in Singapore as Conifers expands its CognitiveSOC platform across the region.

By Mark Tarre • 4 min read • This month
Simpro launches RAIN with AI tools for field service
Software-as-a-Service

Simpro launches RAIN with AI tools for field service

Existing Lightning customers will get more than 100 AI enhancements at no extra cost, as Simpro Group widens its field service software push.

By Sean Mitchell • 4 min read • This month
HP expands OpenAI partnership to scale AI across business
DevOps

HP expands OpenAI partnership to scale AI across business

The rollout could speed up support, security fixes and software delivery across a business that channels more than 80% of sales through partners.

By Sean Mitchell • 4 min read • This month
NiCE & Sopra Steria roll out AI service centre tool
Data Protection

NiCE & Sopra Steria roll out AI service centre tool

About 800 agents are already using AI guidance as Sopra Steria looks to meet a 90% call-answer target within 20 seconds.

By Sean Mitchell • 4 min read • This month
3Point launches 3AIgent to speed enterprise AI use
Customer Relationship Management

3Point launches 3AIgent to speed enterprise AI use

Businesses struggling to move AI pilots into daily use may find 3AIgent useful, as it links trusted data, governance and operational control.

By Sean Mitchell • 4 min read • This month

Stories from Other Regions

Service management stories

Komodor adds AI memory to its site reliability platform
Software-as-a-Service

Komodor adds AI memory to its site reliability platform

Operations teams can now feed earlier incidents into Komodor's AI agent, helping it avoid repeat mistakes in complex cloud-native systems.

By Sean Mitchell • 4 min read • Yesterday
Ondaro promotes three to vice president in ServiceNow shift
Software-as-a-Service

Ondaro promotes three to vice president in ServiceNow shift

As ServiceNow projects grow more complex, Ondaro has split consulting, delivery and portfolio governance under three senior leaders.

By Sofiah Nichole Salivio • 4 min read • Yesterday
AI shifts focus to governance across enterprise security
Software-as-a-Service

AI shifts focus to governance across enterprise security

Boards now face rising pressure to govern AI agents and multiple tools as enterprises embed the technology across security, CX and IT.

By Sofiah Nichole Salivio • 4 min read • Last week
Hexnode links UEM to ServiceNow incident management
Security Operations Centres

Hexnode links UEM to ServiceNow incident management

IT teams can now manage device incidents and remote fixes from ServiceNow, cutting console-hopping and improving audit trails across Hexnode UEM.

By Sofiah Nichole Salivio • 3 min read • This month
Unison moves core operations to TechnologyOne cloud
Software-as-a-Service

Unison moves core operations to TechnologyOne cloud

The cloud migration should cut system overhead and give staff faster access to information as Unison modernises back-office operations across its network.

By Mark Tarre • 3 min read • This month