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Service management Stories - Page 12

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Service management stories

Omada unveils AI identity governance plan & MCP tool
Digital Transformation

Omada unveils AI identity governance plan & MCP tool

Omada sets out plan to govern AI and machine identities across enterprises and debuts an MCP Server to safely plug agents into IGA data.

By Kaleah Salmon • 4 min read • Tue, 23rd Dec 2025

Global Stories

Service management stories

HCLTech to run AI-led IT services for Team Global Express
Firewalls

HCLTech to run AI-led IT services for Team Global Express

HCLTech wins Team Global Express deal to run consolidated IT and deploy AI-led automation across logistics operations in ANZ.

By Karen Joy Bacudo • 4 min read • Wed, 21st Jan 2026
Top 10 data governance best practices to implement today
Data Protection

Top 10 data governance best practices to implement today

With AI use surging and fines topping EUR €1 billion, robust data governance is now essential to unlock value, trust and compliance.

By Bobby Joseph • 6 min read • Tue, 20th Jan 2026
Elyos AI raises USD $13m to scale trade service agents
Software-as-a-Service

Elyos AI raises USD $13m to scale trade service agents

Elyos AI raises USD $13m to grow its AI agents that answer calls, book jobs and automate admin for trades and field service firms.

By Mark Tarre • 3 min read • Mon, 19th Jan 2026
FireMon unveils Policy Workbench for hybrid security
Firewalls

FireMon unveils Policy Workbench for hybrid security

FireMon launches Policy Workbench to guide firewall policy design and automation across complex hybrid networks without overhauling workflows.

By Sofiah Nichole Salivio • 3 min read • Thu, 15th Jan 2026
TeamViewer predicts emotionally aware enterprise AI
Digital Transformation

TeamViewer predicts emotionally aware enterprise AI

TeamViewer predicts 2026 enterprise AI will hinge on governance, energy limits and emotionally aware agents reshaping workplace roles.

By Sofiah Nichole Salivio • 5 min read • Thu, 15th Jan 2026
Acronis boosts MSP security with new threat research
Malware

Acronis boosts MSP security with new threat research

Acronis sharpens MSP cyber defence with fresh threat research, expanded Microsoft 365 tools and new MDR-focused partner offerings.

By Kaleah Salmon • 4 min read • Wed, 14th Jan 2026
Syspro & SugarCRM link ERP & CRM for manufacturers
Customer Relationship Management

Syspro & SugarCRM link ERP & CRM for manufacturers

Syspro and SugarCRM unveil Sugar for Syspro, an integrated ERP-CRM tool aimed at simplifying sales and shop-floor alignment for manufacturers.

By Sean Mitchell • 4 min read • Fri, 9th Jan 2026
VOSS adds AI, security & DEM to workplace platform
Virtualisation

VOSS adds AI, security & DEM to workplace platform

VOSS launches v25.3 of its workplace platform, boosting AI assistant Wingman, Microsoft 365 security, Teams insights and DEM capabilities.

By Mark Tarre • 4 min read • Thu, 8th Jan 2026
xtype sees surge in demand for ServiceNow governance
Data Protection

xtype sees surge in demand for ServiceNow governance

xtype sees demand surge as global firms race to tighten ServiceNow governance and prepare AI-driven change across sprawling estates.

By Catherine Knowles • 5 min read • Wed, 7th Jan 2026
Jamf named leader in multiple IDC UEM MarketScape reports
Data Protection

Jamf named leader in multiple IDC UEM MarketScape reports

Jamf has been named a leader in three IDC MarketScape unified endpoint management reports, reinforcing its Apple-first device strategy.

By Catherine Knowles • 4 min read • Sat, 27th Dec 2025
Veeam brings integrated data resilience to ServiceNow
Virtualisation

Veeam brings integrated data resilience to ServiceNow

Veeam launches a ServiceNow app that embeds backup, recovery and compliance workflows for regulated industries at no extra cost.

By Sean Mitchell • 4 min read • Wed, 17th Dec 2025
LevelBlue adds unlimited Tenable scans to USM platform
Firewalls

LevelBlue adds unlimited Tenable scans to USM platform

LevelBlue bakes unlimited Tenable-powered vulnerability scans into its USM platform, promising broader exposure management at no extra cost.

By Sean Mitchell • 4 min read • Wed, 17th Dec 2025
ServiceNow buys Moveworks to build AI 'front door'
Digital Transformation

ServiceNow buys Moveworks to build AI 'front door'

ServiceNow buys AI assistant specialist Moveworks to create a single conversational 'front door' into automated workflows across the enterprise.

By Sean Mitchell • 4 min read • Wed, 17th Dec 2025
SonicWall rolls out AI chat & tools for self-service
Firewalls

SonicWall rolls out AI chat & tools for self-service

SonicWall launches AI chat, unified search and tutorials to speed self-service support while keeping traditional help channels in place.

By Sean Mitchell • 4 min read • Mon, 15th Dec 2025
HCLSoftware unveils BigFix SRO model with Agentic AI
Software-as-a-Service

HCLSoftware unveils BigFix SRO model with Agentic AI

HCLSoftware has introduced a BigFix Secure Resilient Operations model with Agentic AI to unify IT and security on a single cloud-native platform.

By Sean Mitchell • 5 min read • Fri, 12th Dec 2025
Keeper links identity security alerts into ServiceNow
Privileged Access Management

Keeper links identity security alerts into ServiceNow

Keeper links its identity and privileged access alerts into ServiceNow, giving security teams real-time, centralised incident response.

By Catherine Knowles • 5 min read • Fri, 12th Dec 2025
Accenture & Snowflake launch joint AI data unit
Data Analytics

Accenture & Snowflake launch joint AI data unit

Accenture and Snowflake form a 5,000-strong AI data unit for enterprises, with Caterpillar among early clients and a new global CoE planned.

By Sean Mitchell • 4 min read • Fri, 12th Dec 2025