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Cloudhouse launches Guardian Essentials for audits
Hybrid Cloud

Cloudhouse launches Guardian Essentials for audits

Enterprises under audit pressure can now trace unauthorised IT changes in days, as the tool connects to existing ServiceNow and AWS data.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Zendesk launches specialised AI agents for customer service
Digital Transformation

Zendesk launches specialised AI agents for customer service

The new tools could automate up to 80% of service workflows, letting retailers handle orders, returns and refunds without manual handoffs.

By Sofiah Nichole Salivio • 4 min read • Last month

Global Stories

ServiceNow stories

NETSCOUT adds MCP links to Omnis AI Insights platform suite
Data governance

NETSCOUT adds MCP links to Omnis AI Insights platform suite

The upgrade gives IT teams direct access to curated network evidence in AI tools, helping cut token use while improving incident checks.

By Raphael Veloso • 4 min read • Last week
Josh Bersin launches Jupiter for Galileo HR assistant
Software-as-a-Service

Josh Bersin launches Jupiter for Galileo HR assistant

It aims to cut hallucinations and give HR teams faster, cited answers inside Copilot, Workday and other workplace systems.

By Sofiah Nichole Salivio • 5 min read • Last month
Okta-led alliance unveils blueprint for AI agent security
Data Protection

Okta-led alliance unveils blueprint for AI agent security

With Fortune 500 firms expected to deploy vast armies of agents, the alliance aims to curb access risks as AI tools spread across business systems.

By Joseph Gabriel Lagonsin • 5 min read • Last month
Hexnode launches Synapse AI layer for IT workflows
Endpoint Protection

Hexnode launches Synapse AI layer for IT workflows

It aims to cut manual handoffs in onboarding, access changes and incident response by linking multiple enterprise tools under one AI layer.

By Sofiah Nichole Salivio • 4 min read • Last month
Kinetic IT names Meg Santos as Head of Service Integration
Digital Transformation

Kinetic IT names Meg Santos as Head of Service Integration

As organisations wrestle with complex suppliers and stricter compliance, the move aims to bolster oversight of operational and cyber risk.

By Sean Mitchell • 4 min read • Last month
Eftsure buys Relish to expand payment assurance in US
Software-as-a-Service

Eftsure buys Relish to expand payment assurance in US

The deal gives finance teams a single platform to check supplier records and bank details as fraud risks rise across payment systems.

By Karen Joy Bacudo • 3 min read • Last month
Genesys unveils AI tools to orchestrate customer journeys
Software-as-a-Service

Genesys unveils AI tools to orchestrate customer journeys

The shift could help companies manage AI-driven service queries more securely as Genesys adds governance and context across customer journeys.

By Sean Mitchell • 4 min read • Last month
Glean launches Tau to cut enterprise AI token costs
Software-as-a-Service

Glean launches Tau to cut enterprise AI token costs

Businesses could slash AI spending as Glean says its desktop workspace used 81% fewer tokens than Claude Cowork in tests.

By Mark Tarre • 5 min read • Thu, 27th Aug 2026
Rimini Street offers AI magic without the forced ERP migration
Digital Transformation

Rimini Street offers AI magic without the forced ERP migration

CIOs can keep existing ERP systems and still adopt agentic AI, as Rimini Street pitches a cheaper path away from vendor-led migrations.

By Sean Mitchell • 6 min read • Wed, 26th Aug 2026

Stories from Other Regions

ServiceNow stories

Pdq expands api access & integrations across plans
Software-as-a-Service

Pdq expands api access & integrations across plans

IT teams will be able to automate more routine work as PDQ opens API access across all paid plans and adds new endpoints for custom fields, vulnerabilities and deployment status.

By Joseph Gabriel Lagonsin • 3 min read • Last week
PDQ expands API access & integrations across plans
Software-as-a-Service

PDQ expands API access & integrations across plans

Broader automation is now available to all customers as PDQ opens up data links for vulnerability, deployment and asset management workflows.

By Joseph Gabriel Lagonsin • 3 min read • Last week
xAmplify buys Accelerate IT in Western Australia push
Digital Transformation

xAmplify buys Accelerate IT in Western Australia push

The deal gives the technology services group a Western Australian foothold and broadens its ServiceNow reach as buyers seek fewer suppliers.

By Raphael Veloso • 4 min read • Last week
Thrive appoints John Toney as security services chief
Digital Transformation

Thrive appoints John Toney as security services chief

The hire deepens Thrive's push into cybersecurity as customers seek outside help with threat detection, response and risk management.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Zendesk launches specialised AI agents for commerce
Digital Transformation

Zendesk launches specialised AI agents for commerce

Australian retailers are set to benefit as Zendesk's new tools aim to settle orders, returns and refunds with fewer hand-offs.

By Joseph Gabriel Lagonsin • 5 min read • Last month
Jack De Caluwé returns to Instrument as Chief Creative Officer
Google

Jack De Caluwé returns to Instrument as Chief Creative Officer

The hire strengthens Instrument's push to unite brand and product work as clients demand more design-led, technology-driven campaigns.

By Sofiah Nichole Salivio • 4 min read • Tue, 25th Aug 2026