Short Message Service (SMS) stories
![Story image](../../../../../uploads/story/2024/09/05/preview_techday_35d0dc9d22254031c0a7.webp)
Proofpoint launches AI-driven Digital Communications Governance solution
3 days ago
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uc
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data privacy
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ai
Proofpoint launches its new Digital Communications Governance solution, promising AI-driven insights and robust compliance for organisations across major digital channels.
![Story image](../../../../../uploads/story/2024/09/03/preview_techday_3f7d36768c4c5f38abd1.webp)
Zendesk launches Relay to enhance customer communications
6 days ago
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cx
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martech
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cdp
Zendesk ANZ launches Relay to help businesses send proactive, personalised messages via WhatsApp and SMS, enhancing customer service and boosting sales.
![Story image](../../../../../uploads/story/2024/08/27/preview_techday_9c164fd8a54e085fd3e0.webp)
Salesforce to launch autonomous AI agents for sales teams in October
Last week
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martech
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cdp
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ai
Salesforce has unveiled new AI sales tools: Einstein SDR Agent and Sales Coach Agent. Launching in October, these agents aim to boost sales efficiency.
![Story image](../../../../../uploads/story/2024/08/22/preview_techday_38e3ade799d5b56767ed.webp)
Zendesk launches Relay to enhance outbound communication
Last month
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cx
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martech
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sms
Zendesk has launched Relay, a new app to boost outbound communication via WhatsApp and SMS, in partnership with Meta.
![Story image](../../../../../uploads/story/2024/07/09/preview_techday_f4a04a516c1523e6309f.webp)
MoEngage launches platform for Australian financial services
Tue, 9th Jul 2024
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fintechs
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cx
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martech
MoEngage launches a new platform in Australia, aimed at helping financial institutions tackle inefficiencies and deliver personalised customer experiences in real time.
![Story image](../../../../../uploads/story/2024/07/08/preview_techday_df4a3ee0b2b10fe3d506.webp)
MoEngage partnership boosts NOVA app activity & listener time
Mon, 8th Jul 2024
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data analytics
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ai
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software development
MoEngage's partnership with NOVA Entertainment has boosted mobile app activity by 17% and in-app listening by 5%, enhancing user engagement through AI and analytics.
![Story image](../../../../../uploads/story/2024/06/18/preview_techday_42b19597f1d7c3110284.webp)
Singapore to unify SMS Sender ID for government messages
Tue, 18th Jun 2024
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email security
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sms
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scams
Singapore will introduce a unified SMS Sender ID, gov.sg, for all government messages by 1 July 2024, to enhance communication security and public trust.
![Story image](../../../../../uploads/story/2024/06/11/preview_Apple-WWDC24-privacy-Passwords-app.webp)
Apple unveils major privacy updates with Private Cloud Compute
Tue, 11th Jun 2024
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encryption
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data privacy
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personal computing devices
Apple unveils major privacy advancements with Private Cloud Compute, fortified Apple Intelligence, and enhanced user control in iOS 18, iPadOS 18, and macOS Sequoia.
![Story image](../../../../../uploads/story/2024/05/15/preview_img-tK5Ym9POLKGCrH7OYGBUdNau.webp)
ACMA issues alert on rising loyalty points scam SMSs
Wed, 15th May 2024
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cx
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martech
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email security
ACMA warns of a surge in loyalty points scam SMSs, urges vigilance. Telstra blocked 11 million scam texts monthly but seeks public help to curb threats.
![Story image](../../../../../uploads/story/2024/04/26/preview_img-5xhQNk2VJrm7QUydfLtEKzq0.webp)
The messaging evolution and the fight against fraud
Fri, 26th Apr 2024
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data protection
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email security
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apm
SMS revolution's downside: Europe tackles fraud epidemic through stringent data laws and sender verification in fight to preserve trust.
![Story image](../../../../../uploads/story/2024/04/09/preview_img-V0xjhhw3Wy7FwXXr5fSIxhtj.webp)
Sendbird's new platform aims to cut business SMS costs by 30%
Tue, 9th Apr 2024
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cx
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martech
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ai
Sendbird launches Business Messaging platform, a cost-efficient omnichannel communication solution for businesses, potentially reducing message-related expenses by 30%.
![Story image](../../../../../uploads/story/2024/03/21/preview_img-iw52sNg4vmBmr4vmM0MaNrmF.webp)
Pegasus spyware could target iOS devices, says Group-IB
Thu, 21st Mar 2024
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encryption
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data privacy
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personal computing devices
A recent analysis by Group-IB sheds light on the alarming potential of Pegasus spyware, exploring wider implications for the famed security of iOS products.
![Story image](../../../../../uploads/story/2024/03/21/preview_img-y0S2mxDe67Infiexp6ygTo88.webp)
LeapXpert reveals Maxen, a GenAI app to boost client communication
Thu, 21st Mar 2024
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uc
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risk & compliance
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ai
LeapXpert introduces GenAI application, Maxen, envisioned to revolutionise client communications and enhance the productivity of relationship managers, with the official launch set in March 2024.
![Story image](../../../../../uploads/story/2024/03/21/preview_img-jZChNcpFq6gUUGeD1FDcdy3X.webp)
Aussies lose trust in traditional comms due to scam surge, study reveals
Thu, 21st Mar 2024
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ai agents
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uc
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email
A surge in scams targeting traditional communication channels such as SMS and email has caused Australians to lose faith in these methods, with in-app messaging emerging as the most trusted platform, according to a recent study.
![Story image](../../../../../uploads/story/2024/02/28/preview_img-z0aPttQWqZ4PIqI0IjwwPh07.webp)
ScamBuster Thursday: Telstra launches new tactic to combat SMS scams
Wed, 28th Feb 2024
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uc
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smartphones
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email security
Over 250,000 potential SMS and MMS scams have been reported in Australia, seeping through Telstra's hotline, with the highest number recorded on Thursdays.
![Story image](../../../../../uploads/story/2024/02/02/preview_Alex_Grant.webp)
INTIX pioneers real-time marketing in event ticketing technology
Fri, 2nd Feb 2024
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cx
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martech
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social media
Event ticketing tech firm, INTIX, pioneers the use of real-time marketing to engage customers, promote additional offerings, and enhance event revenues during an event.
![Story image](../../../../../uploads/story/2024/01/18/preview_img-9IHIQwrsdO08lZBy6905dDeF.webp)
Keeper Security introduces hardware key as sole 2FA method
Thu, 18th Jan 2024
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encryption
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smartphones
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cybersecurity
Keeper Security boosts cybersecurity with new support for hardware security keys as the solitary Two-Factor Authentication (2FA) method to deter remote attacks.
![Story image](../../../../../uploads/story/2023/12/06/preview_img-0xPVQwJVJVy9Z3bqOHo0qVON.webp)
CBA & Vodafone collaborate to fight rising SMS scams in new venture
Wed, 6th Dec 2023
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phishing
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fintechs
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email security
CBA and Vodafone join forces to combat the surge in SMS scams, using real-time intelligence to safeguard customers.
![Story image](../../../../../uploads/story/2023/11/25/preview_img-GBoiZwJO8ALy3bavWOVNPTjU.webp)
Rising cybersecurity threats prompt shift from traditional password methods
Mon, 27th Nov 2023
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advanced persistent threat protection
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email security
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risk & compliance
Rising cybersecurity threats prompt a shift from traditional, vulnerable password methods to phishing-resistant authentication solutions.
![Story image](../../../../../uploads/story/2023/11/23/preview_img-2yaJzYP4je5ZGUGdkFkUXwMI.webp)
Dedoco unveils AI platform Ping to protect consumers from scams
Fri, 24th Nov 2023
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cybersecurity insurance
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advanced persistent threat protection
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data privacy
Singapore-based Dedoco's AI platform, Ping, aims to protect consumers from online scams, enhancing trust and security in business communications.