Transcription Stories - Page 2

UK Stories

Transcription stories

AI data privacy a top concern for 36% of firms, report finds

A new report reveals that 36% of firms are sharpening their focus on AI data privacy, amid growing concerns for security and customer regulations.

By Sean Mitchell • 2 min read • Sat, 23rd Nov 2024

Customer Experience

UK firms unprepared for 2025 Public Switched Telephone Network shutdown

Many UK businesses risk disruption, potentially unprepared for the 2025 switch-off of the Public Switched Telephone Network, despite the urgent need for migration to digital services.

By Catherine Knowles • 3 min read • Mon, 22nd Jan 2024

Global Stories

Transcription stories

Generative AI

Journalists seek balance as AI adoption grows amid ethical concerns

A survey reveals 91% of newsrooms use AI as journalists balance new tech with core skills amid ethical worries and scarce training.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025

Storage

Wasabi & ScorePlay partner to boost AI for sports media

Wasabi Technologies and ScorePlay partner to offer AI-powered media management and cloud storage, helping sports organisations control and share content more efficiently.

By Sean Mitchell • 3 min read • Thu, 23rd Oct 2025

Customer Relationship Management

Zoom AI Companion expands integrations & features for productivity

Zoom's AI Companion now integrates with 16 apps including ServiceNow and Jira, enhancing productivity by automating tasks within its platform and beyond.

By Catherine Knowles • 4 min read • Thu, 10th Jul 2025

Software-as-a-Service

Klearcom launches Verify+ for enhanced global IVR testing

Klearcom has launched Verify+, a global solution enabling firms to simulate and test customer service calls in over 100 languages before going live.

By Catherine Knowles • 3 min read • Mon, 28th Apr 2025

Artificial Intelligence

Skymel unveils adaptive AI deployment solution, Orchestrator

Skymel has unveiled its Orchestrator Agent, a real-time adaptive AI solution set to revolutionise model delivery strategies for organisations.

By Catherine Knowles • 2 min read • Mon, 10th Feb 2025

Generative AI

Trint launches AI Summaries to ease transcript workflow

Trint has launched AI Summaries, a new feature allowing users to create 400-word transcript summaries with one click, enhancing transcription efficiency.

By Shannon Williams • 3 min read • Fri, 7th Feb 2025

Customer Experience

Trellis Data unveils speedier, greener AI decoding tech

Trellis Data has launched a new AI decoding method, Dynamic Depth Decoding, which could cut computational needs by 68.4% and speed up processes significantly.

By Catherine Knowles • 3 min read • Fri, 15th Nov 2024

Unified Communications

Five9 & Salesforce collaborate on AI solutions for contact centres

Five9 and Salesforce have launched a new AI-enhanced integration aimed at revolutionising contact centres. The upgrade promises to boost agent efficiency and customer satisfaction.

By Catherine Knowles • 3 min read • Tue, 11th Jun 2024

Generative AI

Adelaide set to bloom as AI hub with Trellis Data's expansion

Trellis Data's new office in Adelaide positions the city as an emerging hub for AI, intending to solidify the Australian company's role within the local AI sector and create around 300 to 500 jobs.

By Catherine Knowles • 3 min read • Wed, 21st Feb 2024

Artificial Intelligence

Aircall launches new AI features to increase productivity

Aircall is launching new AI features that provide transcription capabilities for sales and support teams looking to increase performance and productivity.

By Shannon Williams • 3 min read • Mon, 10th Apr 2023