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Absa boosts fraud prevention & collections with WhatsApp
Fintech

Absa boosts fraud prevention & collections with WhatsApp

Fraud checks and collections improved after Absa switched to WhatsApp messages, lifting self-solve cases and payments from distressed borrowers.

By Sofiah Nichole Salivio • 3 min read • Last month

Global Stories

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Infobip study finds CX investment gap in global brands
Data Protection

Infobip study finds CX investment gap in global brands

Many global brands are failing to match CX spending with the systems needed for AI-led customer journeys, according to new research.

By Sean Mitchell • 4 min read • This month
Babeltext launches AI creator marketplace Chat2Me.AI
Digital Transformation

Babeltext launches AI creator marketplace Chat2Me.AI

The Sydney company is betting creators can monetise audience demand with paid AI personas across WhatsApp, SMS and web chat.

By Sofiah Nichole Salivio • 4 min read • This month
RingCentral expands AI receptionist to SMS & WhatsApp
Unified Communications

RingCentral expands AI receptionist to SMS & WhatsApp

The update could help smaller firms handle more customer enquiries without adding staff, as RingCentral adds SMS, WhatsApp and queue support.

By Sofiah Nichole Salivio • 4 min read • This month
Microsoft tops phishing brand rankings in first quarter
Malware

Microsoft tops phishing brand rankings in first quarter

Phishing campaigns are increasingly targeting credentials, payments and malware delivery, with Microsoft alone accounting for 22% of brand impersonation attempts.

By Joseph Gabriel Lagonsin • 4 min read • This month
Outtake launches Recon Agent to trace AI attacks early
Firewalls

Outtake launches Recon Agent to trace AI attacks early

Security teams can now trace AI-led attacks before phishing begins, as Outtake targets lookalike domains, bot networks and fake accounts.

By Catherine Knowles • 3 min read • This month
Celebrity stalkerware leak exposes private messages online
Storage

Celebrity stalkerware leak exposes private messages online

A misconfigured database left 86,859 images and private chats from a prominent European celebrity’s device open to anyone online.

By Mark Tarre • 4 min read • This month
Bitget says 460,000 users adopted its AI trading tools
Crypto

Bitget says 460,000 users adopted its AI trading tools

Early uptake suggests crypto traders want analysis, execution and strategy in one place, with Bitget saying Gracy AI drew more than 460,000 users.

By Kaleah Salmon • 3 min read • Last month
Norton warns of hotel booking Reservation Hijack scams
Data Protection

Norton warns of hotel booking Reservation Hijack scams

Travellers face fake payment requests tied to genuine hotel bookings, with exposed reservation data making the messages harder to spot.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Bitdefender warns journalists on phishing & source safety
Malware

Bitdefender warns journalists on phishing & source safety

Reporters face rising risks from phishing, spyware and device compromise as Bitdefender urges tighter source protection and account security.

By Sofiah Nichole Salivio • 4 min read • Last month
team.blue rolls out AI tools across its business brands
Software-as-a-Service

team.blue rolls out AI tools across its business brands

Small firms using team.blue brands can now automate bookings, compliance, website building and data analysis through AI tools.

By Joseph Gabriel Lagonsin • 4 min read • Last month
DTEX warns Telegram & WhatsApp AI agents risk exfiltration
Virtualisation

DTEX warns Telegram & WhatsApp AI agents risk exfiltration

Security teams may miss data theft as AI agents use Telegram and WhatsApp to run locally on endpoints with user-level access.

By Sofiah Nichole Salivio • 5 min read • Last month
Xero unveils AI business health scorecards for users
Software-as-a-Service

Xero unveils AI business health scorecards for users

Users can now track performance against targets and share AI-powered scorecards as Xero expands analytics tools to 4.6 million subscribers worldwide.

By Karen Joy Bacudo • 4 min read • Last month
BlackBerry survey flags secure messaging gaps in government
Data Protection

BlackBerry survey flags secure messaging gaps in government

Most respondents still trust consumer chat apps for sensitive work, despite widespread confusion over what encryption does not protect.

By Jake MacAndrew • 3 min read • Last month
HiDock launches P1 AI voice recorder with HiNotes 3.0
Unified Communications

HiDock launches P1 AI voice recorder with HiNotes 3.0

Professionals can now record meetings through their own Bluetooth earphones, while a recording-free transcription option addresses privacy concerns.

By Sofiah Nichole Salivio • 3 min read • Last month
Emergent launches Wingman autonomous AI agent for work
Software-as-a-Service

Emergent launches Wingman autonomous AI agent for work

By handling emails, calendars and routine requests in the background, the tool aims to cut admin for businesses wary of autonomous AI risks.

By Sean Mitchell • 3 min read • Last month

Stories from Other Regions

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AUA launches AI agents for student support & admissions
EduTech

AUA launches AI agents for student support & admissions

The rollout is intended to speed up admissions and student support at the medical school, where staff face rising pressure to respond quickly.

By Catherine Knowles • 4 min read • Last month