Zendesk stories

Zendesk to buy AI agent platform Forethought in its biggest deal in nearly 20 years, betting on self-improving automation in customer service.

Zendesk moves to buy Forethought, betting on agentic AI agents to resolve most customer issues autonomously across platforms and channels.

Women rise faster when they stop waiting to feel 100% ready and embrace the strategic stretch of leading at just 80% readiness.

With women-led start-ups securing just 2.3% of 2024 VC funds, Cristina Fonseca says closing tech's gender gap is vital for growth.

UpGuard debuts Risk Automations to link cyber risk findings with security workflows, promising faster fixes after USD $75 million raise.

Zendesk promotes Craig Flower to chief operating officer, tasking him with accelerating its AI-first customer service and operations strategy.

Zendesk integrates AI-powered support tools into Microsoft 365, enabling seamless employee service in IT, HR and Finance within familiar apps.

Zendesk's report reveals UK consumers expect faster, personalised service combining AI, data and human insight to solve issues on first contact.

Zendesk has been named a Leader in Gartner's 2025 Magic Quadrant for CRM Customer Engagement, praised for its AI-first Resolution Platform.

SugarCRM appoints Maksim Ovsyannikov as Chief Product Officer to lead global AI-driven product strategy and enhance sales automation tools worldwide.

Zendesk unveils AI-powered Voice Agents and advanced analytics, aiming to boost customer service efficiency and reach USD $200m AI revenue this year.

Over half of UK consumers use AI assistants for daily tasks but remain cautious, especially about financial decisions, valuing human support in stress.

Zoom's AI Companion now integrates with 16 apps including ServiceNow and Jira, enhancing productivity by automating tasks within its platform and beyond.

Zoom launches AI Companion add-on linking 16 apps like ServiceNow and Jira to streamline tasks and boost productivity across business platforms.

Ventrica has launched Ventrica Digital with a GBP £4.2 million investment to enhance customer experience using Zendesk's platform and services over three years.

Snowflake launches Openflow, a service enabling rapid, seamless data integration to accelerate AI initiatives across diverse enterprise ecosystems.

FourNet launches IntellAIgent, an AI-powered platform integrating 300+ apps to automate complex tasks, aiming to revolutionise customer service and operations.

Pat Copeland has been appointed General Manager of Moloco Commerce Media, bringing over 30 years' experience in machine learning and advertising.

Zendesk has unveiled plans to acquire Local Measure, an Australian provider of voice solutions, enhancing its AI-powered services by 2025.

Hypergrowth accounting platform iplicit has appointed Olivia McMillan as COO after securing a GBP £25 million investment from One Peak to boost expansion.