Written by Alok Kulkarni
Cloud plays a vital role in preparing businesses for the future, and its benefits are undeniable - so what's the catch?.
After a year rife with Customer Experience (CX) failures, Australian companies must repair consumer trust through transparency and reliable service delivery.
Maintaining a high standard of CX is now the key differentiating factor between industry leaders and laggards.
Businesses must elevate their customer experience to regain trust after data breaches, with transparency and automation key to loyalty.
AI technologies are becoming increasingly sophisticated, and can add immense value to organisations — but they are by no means foolproof.
Despite being born in 2011, it has only been in the last couple of years that businesses have begun to realise how valuable chatbots could be.
