About Shannon
Shannon Williams
News Editor
Shannon is a freelance editor and writer. As a professional content creator over the last ten years, Shannon has worked across many industries including tech, business and travel, in a variety of mediums including media, publishing, communications and social media. She has a knack for finding the right voice for her audience and relishes the opportunity to tell stories.
Stories by Shannon
Regulatory delays hinder UK tech & AI project delivery
Last week
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data protection
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devops
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digital transformation
Regulatory delays are stalling UK tech and AI projects, with a third of IT providers hit on almost every job, new research reveals.
Tighter visa rules deepen SAP S/4HANA skills shortage
Last week
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data analytics
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digital transformation
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planning
UK and EU visa curbs are worsening an already severe SAP S/4HANA talent crunch, driving longer hiring cycles, rising costs and delivery risk.
Ofcom probes X over Grok deepfake sexual imagery risk
Last week
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data protection
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risk & compliance
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genai
Ofcom has opened a probe into X over claims its Grok AI tool enabled deepfake sexual images, testing the UK’s new Online Safety Act.
Student data breaches expose cyber flaws in schools
Last week
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firewalls
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data protection
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encryption
Data breaches at Victorian schools and Sydney University expose deep cyber flaws, leaving Australian students vulnerable to long-term threats.
Young UK adults warm to AI help with everyday finances
Last week
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fintech
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data privacy
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ai
Most UK adults aged 28-40 would trust AI to manage spare cash and bills, a survey finds, despite low confidence in their own finances.
UK businesses brace for 2026 fiscal strain & AI oversight
Last week
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digital transformation
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supply chain
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risk & compliance
Business leaders are being urged to invest in financial insight as they navigate tighter oversight of artificial intelligence in financial services.
UK cyber plan tackles state threats & ransomware
Last week
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storage
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malware
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firewalls
UK launches cyber action plan as state-backed threats surge, forcing vital services to rethink defences and even return to tape backups.
Five9 & Google Cloud launch unified AI contact centre CX
Last week
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uc
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data analytics
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digital transformation
Five9 and Google Cloud unveil a joint AI-powered CX platform, unifying contact centre workflows and customer data across all channels.
UK CFOs put AI at heart of strategy & productivity push
Last week
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data analytics
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digital transformation
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data science
UK CFOs are ramping up AI investment and taking charge of digital strategy, betting on productivity gains if tools fit existing finance workflows.
AI slowdown pushes employers to prioritise reputation
Last week
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digital transformation
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hcm
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risk & compliance
AI hiring slowdown pushes employers to scrutinise online reputation, raising the bar for trust and squeezing early‑career candidates.
Chargebacks surge threatens retailers’ holiday profits
Last week
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data analytics
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fintech
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cx
Chargebacks surge after record online holiday sales, with USD $181 billion in returns putting retailers’ first-quarter profits at risk.
Instagram denies breach after 17m user records leak
Last week
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data protection
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mfa
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phishing
Instagram denies a data breach after a dataset on 17m users appears on hacking forums, blaming old leak scraps and a fixed reset bug.
UK firms eye agentic AI to cut tax costs in 2026 squeeze
Last week
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digital transformation
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fintech
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it automation
UK businesses are set to roll out agentic AI across tax and finance in 2026 as cost pressures force a reset on processes and investment.
Channel partners shift to data-led growth strategies
Last week
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data analytics
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digital transformation
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cx
Channel partners in five markets plan to prioritise data-led products and consulting in 2026, edging out managed services and subscriptions.
Kyowon, Instagram cases expose APAC identity flaws
Last week
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pam
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mfa
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phishing
Kyowon outage and an Instagram bug expose entrenched identity security gaps across APAC, from credential hygiene to privileged access.
Infobip named Frost CPaaS growth & innovation leader
Last week
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saas
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uc
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digital transformation
Infobip named a growth and innovation leader in Frost & Sullivan’s latest CPaaS report, praised for cross-channel AI-driven communications.
Progress forecasts orchestration-led AI shift in 2026
Last week
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data protection
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hybrid cloud
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digital transformation
Progress predicts 2026 will mark a shift from AI pilots to orchestrated, governed platforms, widening the gap between leaders and laggards.
Many Australians overestimate ability to spot deepfakes
Last week
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phishing
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email security
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ai
Most Australians think they can spot AI scams, but new research shows fewer than half can correctly identify deepfake images in tests.
AI in 2026: fragile data, hybrid clouds & profit race
Last week
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saas
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data protection
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dr
AI in 2026 will be less about dazzling breakthroughs and more about fragile data, hybrid clouds and investor pressure for real profits.
Codific sets 2026 priorities for boards on cyber risk
Last week
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data protection
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ransomware
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cloud security
Codific urges boards to prioritise preemptive cyber defence, identity and supply-chain control as 2026 scrutiny and rules tighten.