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If you don’t own the data or rights to that data, no amount of fancy algorithm or application will win. You need access to the vastness & variety.

Customer experience management helps your brand to understand the digital and real-world touchpoints your customer values.

Data scientists and vendors must acknowledge that the future remains unpredictable, despite advances in analytics and big data, claims analyst.

Bad customer service may not just be poor training, but a deliberate shield for systemic business flaws, a troubling report suggests.

In the digital blend of reality, who truly holds the keys to our data? Ownership in this new era demands fresh rules.

Can dashboard providers help marketers wrangle messy data? Check out our new Market Guide for answers. #marketingdata #datamanagement.

In the digital arms race, is it better data or smarter algorithms that give the edge in detecting cyber threats? The debate continues.

Based on a computer program that mimics conversations with people using artificial intelligence, chatbots can transform the way people interact.

Every successful company collects data, which is processed, analysed and transformed into information for real business value. How can you use it?.

New Zealand facing 'critical point' in data governance says University of Sterling Prof William Webster. Big challenges ahead.

Amid a tech investment muddle, is IT truly firing up productivity or just a shot in the dark? Let's disentangle the ROI riddle.

CEOs aim for better customer experience, but poor technology management continues to disappoint, says journalist.

Australian online retailers need to pick up their game and start improving their delivery service or risk losing customers, says Blackbay.

As a marketer, if you believe you’re falling behind & others are more adept, you may be giving them credit for your own knowledge.

As Cisco transitions the business model, the savings from global headcount reductions will be invested to further expand software and services.

Distributed analytics could be a game changer, integrating new data sources into legacy systems without squandering prior investments.

Vendors need to take a bi-modal approach to how you build your product portfolio as well as how you go-to-market.

Reckon, the Australian accounting software provider, has reported strong growth, with revenues up 6% to $57m for H1 2016.

Softlink is taking the customer-centric approach to the education and information centre sectors under its wing, with a new organisational structure.

Digital commerce exemplars don’t merely convert their product catalogues into eCommerce sites and mobile commerce applications.