Latest news - Page 2
NICE & AWS join forces to deliver AI-powered customer service
Last week
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saas
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uc
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digital transformation
NICE and AWS have teamed up to offer NICE's CXone Mpower AI on AWS Marketplace, enhancing AI-driven customer service with unified, scalable cloud solutions.
Skillsoft names Raianne Reiss as new Chief Marketing Officer
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digital transformation
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hyperscale
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juniper networks
Skillsoft appoints Raianne Reiss as Chief Marketing Officer to lead global marketing, aiming to enhance brand and drive growth amid digital transformation.
LexisNexis to highlight data enrichment at BIBA 2025 event
Last week
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data analytics
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cx
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martech
LexisNexis Risk Solutions will spotlight property, motor, and identity data enrichment at BIBA Conference 2025 to boost brokers' efficiency and customer experience.
How can technology help us overcome friction to build a better travel experience?
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biometrics
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iot
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partner programmes
Technology like biometrics and AI is transforming travel, reducing queues and delays to create smoother, ticket-free, personalised journeys for passengers worldwide.
AdsAdvisor introduces platform for app marketing analytics
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gaming
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data analytics
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digital entertainment
AdsAdvisor has launched a global marketing platform offering mobile app businesses advanced analytics and creative workflow tools to boost growth.
Linn Academy returns in 2025 to boost ecommerce innovation
Last week
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digital transformation
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supply chain & logistics
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ecommerce
Linnworks will revive its Linn Academy event in June 2025 as it will offer e-commerce retail pros insights, networking, and the latest industry developments.
Circula raises EUR €15 million to expand AI expense automation
Last week
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saas
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rpa
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ai
German expense management firm Circula has raised EUR €15 million to boost AI-driven automation, aiming to ease finance teams' workload and expand internationally.
Freepik launches AI-powered enterprise service for large firms
Last week
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edutech
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uc
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martech
Freepik launches Enterprise AI plan offering secure, scalable creative tools with centralised controls, legal protections, and unlimited users for large firms.
Infobip, Haas F1 partner to boost fan engagement with AI tech
This month
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cx
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martech
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ai
Infobip partners with MoneyGram Haas F1 Team to boost fan engagement via AI-powered messaging channels like WhatsApp and RCS at the 2025 Miami Grand Prix.
London firm unveils first quantum-AI generated music track
This month
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quantum computing
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digital entertainment
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genai
London tech firm Moth launches RECURSE, the world's first quantum-powered AI music track, created in collaboration with electronic artist ILĀ.
Sinch partners with OneReach.ai to boost global AI comms
This month
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crm
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uc
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digital transformation
Sinch partners with OneReach.ai to launch AI-powered agentic experiences, enhancing global customer communication across messaging, voice, and email channels.
Creatopy appoints Thibault Imbert to drive AI product growth
This month
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martech
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cdp
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ai
Creatopy appoints Thibault Imbert as Chief Product & Growth Officer, focusing on AI-driven innovation to boost product impact and market expansion.
Jennifer Catto named executive vice president at Sabre
This month
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digital transformation
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cx
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martech
Sabre appoints Jennifer Catto as EVP and CMO to drive global marketing strategy and growth, leveraging her 25 years' experience in transformational leadership.
Qual at Scale: Unlocking the “Why” at a Whole New Level
This month
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cx
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martech
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ai
Mercury Analytics launches Qual at Scale, an AI-driven tool offering in-depth qualitative research at survey scale for rapid, detailed consumer insights.
Optimizely unveils enhanced Opal AI to boost marketing workflows
This month
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martech
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rpa
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cdp
Optimizely upgrades its AI tool Opal with new features and workflows to boost marketing efficiency within the Optimizely One suite, enhancing task automation.
UK BPOs and contact centres look offshore as payroll costs rise
This month
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uc
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contact centre
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outsourcing
Rising UK payroll costs due to higher National Living Wage and NIC are driving BPOs and contact centres to seek cheaper offshore alternatives like South Africa.
NICE & ServiceNow partner on AI to unify customer service
This month
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crm
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uc
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devops
NICE and ServiceNow partner to launch an AI-powered platform by Q4 2025, uniting customer service and enterprise operations for faster, seamless fulfilment.
RingCentral unveils flexible pay-per-organiser model for events
This month
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uc
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digital transformation
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hyperscale
RingCentral wins Frost & Sullivan's 2025 Global Customer Value Leadership Award and rolls out pay-per-organiser pricing for its Events platform.
How the Orlando Magic are reinventing fandom with data and AI
This month
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data analytics
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digital transformation
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cx
The Orlando Magic and SAS are revolutionising fandom by using data and AI to personalise experiences, boost ticket sales, and deepen fan engagement.
UK marketing leads AI adoption, legal sector hesitant
This month
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hcm
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ai
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customer service
UK marketing teams lead AI adoption with just 2% resistance, while legal professionals show the highest scepticism at 19%, reveals Freshworks report.