Banking stories - Page 4

Great Southern Bank is enhancing its customer service automation by deploying NICE's AI-powered CXone Mpower platform, supported by Optus.

A new report reveals banks using Corporate Digital Identity reduce onboarding time by 32%, enhancing compliance accuracy and operational efficiency.

A Ripjar study reveals over 60% of compliance teams expect Generative AI to revolutionise Anti-Money Laundering processes within two years.

Allaying rising concerns about privacy and security is critical for organisations and institutions that want to survive and thrive.

Commonwealth Bank of Australia is leveraging AI to improve customer service, reducing scam losses by 50%, fraud by 30%, and call wait times by 40%.

Financial crime is set to cost global economies USD $485.6 billion in 2023, prompting calls for Corporate Digital Identity to enhance fraud prevention.

A Wise survey reveals New Zealand SMEs face significant hurdles in global expansion, particularly high costs and hidden fees in international payments.

Finkeda is tackling banking accessibility in rural India with Aadhaar-enabled Payment System and Micro ATM services to empower underserved communities.

A staggering 88% of older UK residents believe banks should retain physical branches, highlighting concerns over the digital divide and access to services.

Publicis Sapient has partnered with Google Cloud to boost generative AI adoption, creating a dedicated unit to assist enterprises in leveraging AI technologies.

Business Next has launched AGENTNEXT, India's first AI agent platform, to modernise banking and financial services, aiming for 60-70% task automation.

SaaScada predicts transformative banking shifts by 2025, with multigenerational banking and ESG principles reshaping financial services in the UK.

GoCardless has teamed up with Rent The Roo to enhance payment experiences, eliminating dishonour fees and improving payment success rates for customers.

Kaspersky has revealed a staggering 330,000 financial phishing attacks in Southeast Asia in early 2024, a rise of 41% from last year.

EastWest Bank has teamed up with MoEngage to enhance its digital banking experience with tailored engagement solutions for clients across various sectors.

Fastter and Spriggy have launched Spriggy Mobile, a 5G service aimed at enhancing children's safety and parental control for Aussie families.

A Yahoo survey reveals 74% of advertising leaders prioritise tracking over privacy solutions ahead of changes to Australia’s Privacy Act.

A report reveals that 60% of banking leaders are integrating generative AI technology into operations, outpacing other sectors in adoption rates.

As the EU's DORA regulation looms, financial firms are urged to bolster digital resilience or risk severe operational disruptions by January 2025.

CommBank has unveiled new security features for its mobile app, including digital wallet reviews and scam warnings, to enhance customer protection against fraud.