Change Management stories
Customer service volumes fell by about 30% on the first day after an AI system went live, while satisfaction stayed above target.
Analysts can now inspect AI-generated data changes visually, as Prophecy expands self-service prep tools and adds Snowflake support.
A 1,000-person engineering push aims to help firms shift Gemini Enterprise from small pilots to company-wide AI deployment.
Rising pressure on manufacturers to digitise instructions has helped Knowby secure G2 recognition across 18 reports in the latest cycle.
Applications can be left unable to connect after database cutover unless server logins are recreated or remapped with matching SIDs.
The accolade could help Google win larger corporate contracts as businesses judge enterprise AI assistants on governance, integration and costs.
Across Asia Pacific, cumbersome controls are driving staff to unsanctioned AI and apps, increasing data exposure and slowing work.
Rapid adoption as Docusign's IAM platform cuts contract delays and turns signed agreements into AI-driven workflows.
The Montreal logistics group is overhauling its data governance as it seeks better forecasting, automation and operational visibility across North America.
Organisations risk weakening security and productivity if AI is used to replace IT expertise rather than support training and oversight.
Finance teams will gain a central queue with audit trails and AI-drafted replies, reducing time spent chasing invoices and records across systems.
Nearly 60% of officials say workforce gaps are slowing deployments, as security worries and fragmented systems also hold back progress.
Human oversight will stay in place for DCB Bank's highest-risk AI decisions as the lender pushes automation to speed up SME services.
Public sector leaders face mounting pressure to modernise as AI, cyber risks and tighter budgets reshape government services.
A Dext survey of more than 400 practitioners shows 60 per cent of Australian accountants and bookkeepers say heavy workloads are a daily challenge.
Most Australian leaders are using AI daily, but two-thirds are now planning to change jobs as flexibility and wellbeing outweigh pay.
Higher AI spending is doing little to cut false positives, as most banks still run alert-heavy surveillance systems, a survey found.
Businesses weighing ERP replacements will see 13 systems compared side by side in Dublin, as cloud and AI features complicate buying decisions.
Most firms lack the controls and skills to govern agentic AI, yet spending is rising fast as pilots spread across Canada.
Regional teams can now monitor incidents more quickly as TEPCO Power Grid unifies video from 30,000 cameras across 1,600 sites.