Cloud Communications stories
8x8 launches retail nationwide for shared store devices
Yesterday
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uc
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digital transformation
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mdm
8x8 has unveiled a UK retail communications package built for shared devices and shift work, with calls ringing across store handsets and tablets.
Supporting service providers with their global ambitions
3 days ago
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network infrastructure
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hyperscale
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iot
Gamma backs service providers' global push with APAC launch and 24/7 support as partners seek scale, compliance and new revenue.
Strategy and innovation: Key takeaways from Gamma's regional forums
Last week
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uc
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digital transformation
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cx
Gamma Communications' Regional Forums urge partners to shift from one-off sales to roadmap-led growth as AI, UCaaS and R&D reshape the channel.
Tollring unveils AI tools for customer conversation analysis
Last week
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uc
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devops
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data analytics
Tollring launches AI features to let managers query call recordings in plain English and automate quality checks with over 90% accuracy.
Platforms, sovereignty and global growth at Cavell Summit Europe
Last week
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uc
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hyperscale
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cx
Cavell Summit Europe highlights how platform-led buying, data sovereignty and global expansion are reshaping service provider strategies.
Migration strain exposes partner capacity challenges
This month
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crm
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uc
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devops
Capacity, not capability, is emerging as partners' biggest headache as PSTN migration threatens support, growth and customer relationships.
Infobip embeds AI across operations at DevDays 2026
This month
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uc
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digital transformation
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cx
Infobip uses DevDays 2026 to push AI into workflows, training and product design as it marks 20 years and expands its global cloud platform.
Healthcare trusts keep voice central despite digital shift
Last month
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uc
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digital transformation
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martech
Healthcare trusts keep voice central as hospitals balance digital tools, legacy telephony and the NHS’s enduring reliance on the phone.
Infobip Startup Tribe backs UK startups with credits
Last month
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cx
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martech
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iam
Infobip marks Startup Tribe's fifth year with hundreds of thousands of pounds in credits for UK startups and scaleups.
Docplanner rolls out AI voice booking agent with Twilio
Last month
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uc
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digital transformation
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cx
Docplanner's AI voice agent, built on Twilio tech, has doubled doctor bookings and onboarded 1,300 clinicians in just three days.
Infobip report marks shift to omnichannel AI messaging
Last month
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uc
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digital transformation
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cx
Infobip data shows single-channel alerts collapsing as brands pivot to omnichannel, AI-led conversations across SMS, RCS, WhatsApp and voice.
Q4 adds digital conferencing to earnings call platform
Last month
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uc
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digital transformation
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fintech
Q4 has built digital conferencing into its investor relations platform, aiming to streamline and de-risk earnings calls and market events.
UK resellers move from AI talk to practical rollout
Last month
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uc
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data protection
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data analytics
UK resellers shift from AI hype to hands-on deployments as customers demand automation, analytics and compliance in communications.
GoTo debuts LogMeIn Partner Network for IT resellers
Last month
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saas
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partner programmes
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edr
GoTo launches LogMeIn Partner Network for IT resellers, promising tiered rewards, AI-enhanced tools and expanded support for partners.
Why 'good enough' voice tools quietly cost businesses
Last month
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crm
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uc
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digital transformation
'Good enough' voice tools quietly drain time, frustrate staff and erode service, as hidden frictions multiply across calls, teams and offices.
Sinch unveils Voice Relay to power AI-driven calls
Last month
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uc
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digital transformation
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cx
Sinch launches Voice Relay, linking text-based AI agents to live calls to streamline customer support on its expanded global voice network.
Mitel unveils WX framework for unified workforce comms
Last month
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uc
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private cloud
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hybrid cloud
Mitel debuts WX, a role-aware, AI-enabled comms framework unifying frontline, mobile, knowledge and contact centre workers on one layer.
RingCentral unveils AIR Pro no-code AI contact agents
Last month
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uc
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data analytics
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digital transformation
RingCentral debuts AIR Pro voice-first AI agents with no-code tools, aiming to move enterprises beyond basic IVR to scalable automation.
NFON & O2 Telefónica hit 100,000 Digital Phone users
Last month
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uc
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digital transformation
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cx
NFON and O2 Telefónica Deutschland pass 100,000 Digital Phone users as they pivot from SMEs to larger enterprises and AI-led services.
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Smart Communications pursues trusted AI for customers
Last month
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uc
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hybrid cloud
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digital transformation
Smart Communications helps organisations in regulated industries face down communication challenges every day.