Concentrix Stories

UK Stories

Concentrix stories

Currys rolls out NiCE software to unify customer service

The overhaul is lifting satisfaction and cutting complaints as Currys handles nearly 6 million support contacts a year across its retail network.

By Mark Tarre • 4 min read • This month

Global Stories

Concentrix stories

Software-as-a-Service

Gainsight names three executives as it expands AI retention

The hires deepen its shift into outcome-based renewal services, raising the stakes on security, internal systems and customer trust.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Digital Transformation

NiCE awards honour AI leaders in customer experience

AI is reshaping contact centres as NiCE's 2026 awards spotlight retailers, banks and telecoms cutting costs and improving service.

By Sofiah Nichole Salivio • 4 min read • Last month

Customer Relationship Management

Parloa tops USD $50 million ARR after Series D boost

Enterprise adoption is moving from pilots to production, helping Parloa lift net revenue retention to 150% and pass USD $50 million ARR.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 3rd Jun 2026

Software-as-a-Service

NiCE World 2026 aims to push AI beyond pilot trials

Executives will hear how AI can move from pilots to live customer service operations as NiCE gathers more than 2,500 attendees in Orlando.

By Sean Mitchell • 4 min read • Mon, 1st Jun 2026

Data Protection

Proofpoint & Concentrix deepen Asia Pacific cyber push

Proofpoint and Concentrix form Asia Pacific partnership to embed people-centric cyber and data protection tools into regional SOC services.

By Sean Mitchell • 4 min read • Mon, 23rd Feb 2026

Partner Programmes

Concentric AI joins Microsoft Intelligent Security Association

Concentric joins Microsoft's Intelligent Security Association to provide advanced AI solutions for data access governance and security.

By Shannon Williams • 3 min read • Thu, 18th Nov 2021

Artificial Intelligence

Oversharing of sensitive documents soars 450%

Oversharing increases the risk an organisation will lose data, violate compliance or privacy mandates, or experience cybercrime.

By Shannon Williams • 3 min read • Thu, 24th Jun 2021

EduTech

Fortune 500 company delivers opportunities to Unitec

Concentrix partners with Auckland's Unitec, offering real-world experience to students and boosting local business innovation.

By Staff Writer • 2 min read • Wed, 12th Mar 2014

Stories from Other Regions

Concentrix stories

EduTech

IBM heads up innovative partnership to boost local digital economy

IBM, Unitec, and Concentrix partnership exceeds jobs target, strengthening Auckland's digital economy and career opportunities for tech students.

By Staff Writer • 2 min read • Thu, 21st Aug 2014

Concentrix Stories

UK Stories

Currys rolls out NiCE software to unify customer service

Global Stories

Gainsight names three executives as it expands AI retention

NiCE awards honour AI leaders in customer experience

Parloa tops USD $50 million ARR after Series D boost

NiCE World 2026 aims to push AI beyond pilot trials

Proofpoint & Concentrix deepen Asia Pacific cyber push

Concentric AI joins Microsoft Intelligent Security Association

Oversharing of sensitive documents soars 450%

Fortune 500 company delivers opportunities to Unitec

Stories from Other Regions

IBM heads up innovative partnership to boost local digital economy

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