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Consumer Trust stories

UK shoppers distrust AI recommendations, ThoughtSpot finds
Data Protection

UK shoppers distrust AI recommendations, ThoughtSpot finds

Privacy worries are undermining retailers' AI push, with only one in 10 UK shoppers saying they trust product recommendations, a survey found.

By Sean Mitchell • 4 min read • Last week
UK shoppers cap AI spending at GBP £150 per purchase
Digital Transformation

UK shoppers cap AI spending at GBP £150 per purchase

Most UK consumers will let AI shop around, but few trust it to pay without approval, with the average limit set at GBP £149.12.

By Joseph Gabriel Lagonsin • 4 min read • This month
Iceland cuts retail losses 80% with AI theft system
Data Protection

Iceland cuts retail losses 80% with AI theft system

The frozen food chain says fewer false alarms and faster staff alerts are helping protect customers, after theft losses fell 80% in pilot stores.

By Sean Mitchell • 4 min read • Last month
Dupe culture is creating a new challenge for toy and gaming brands
Risk & Compliance

Dupe culture is creating a new challenge for toy and gaming brands

Viral lookalikes are spreading fast across toy and game marketplaces, with cheaper copies now posing safety and reputational risks for brands.

By Emily Li • 6 min read • Last month
Britons lose GBP £126 a year to hidden fees, study says
eCommerce

Britons lose GBP £126 a year to hidden fees, study says

Britons are being hit by surprise costs on essentials and travel, with consumers saying opaque billing is eroding trust and budgets alike.

By Karen Joy Bacudo • 4 min read • Last month

Global Stories

Consumer Trust stories

Shoppers warm to AI meal plans but resist product picks
Marketing Technologies

Shoppers warm to AI meal plans but resist product picks

AI meal planning is gaining trust in Australia and New Zealand, but shoppers still override automated basket choices to control price and pack size.

By Sean Mitchell • 4 min read • 2 days ago
A Good Certification Group wins AI standard accreditation
Digital Transformation

A Good Certification Group wins AI standard accreditation

The move gives Australian firms a new external check on AI governance as demand rises for proof that systems are properly controlled.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Why banks should bet on digital identity, not super apps
Data Protection

Why banks should bet on digital identity, not super apps

Banks could turn trusted identity checks into a new revenue stream as EU rules open the door to wider use of digital credentials.

By Giesecke+Devrient • 5 min read • Last month
The Great Content Collapse is already here. Is your marketing team ready?
Customer Experience

The Great Content Collapse is already here. Is your marketing team ready?

Marketing teams face weaker trust and tougher discovery as AI-generated content floods channels and answer engines shape first impressions.

By Sam Hoare • 5 min read • Last month

Stories from Other Regions

Consumer Trust stories

Peoples Group taps Feedzai ahead of Real-Time Rail
Fintech

Peoples Group taps Feedzai ahead of Real-Time Rail

Fraud checks are being upgraded before Canada's instant payments network goes live, as Peoples Group seeks to stop scams in real time.

By Karen Joy Bacudo • 4 min read • Yesterday
Savira launches free privacy tools for small firms
Software-as-a-Service

Savira launches free privacy tools for small firms

More than 100,000 small businesses are now in privacy regulators' sights as tougher rules push demand for cheaper compliance tools.

By Sean Mitchell • 4 min read • 2 days ago
As Japan widens bank cyber oversight to data partners, identity becomes the perimeter
Data Protection

As Japan widens bank cyber oversight to data partners, identity becomes the perimeter

Japan's banks face broader cyber risk as regulators begin treating data-sharing partners and AI agents as part of the attack surface.

By Takanori Nishiyama • 2 min read • Last week
Maple Deal Global launches curated shopping deals site
Marketing Technologies

Maple Deal Global launches curated shopping deals site

Shoppers could save time hunting discounts as Maple Deal Global adds verified offers from multiple markets to one site, with purchases elsewhere.

By Sofiah Nichole Salivio • 4 min read • This month
Australian shoppers trust AI more than sales staff
Digital Transformation

Australian shoppers trust AI more than sales staff

A survey of 500 consumers found 76% trust AI shopping recommendations as much as, or more than, advice from retail sales staff.

By Karen Joy Bacudo • 4 min read • Last month
Australians want embedded travel cover, Cover Genius says
Fintech

Australians want embedded travel cover, Cover Genius says

Three in four Australians would switch booking platforms for automatic travel cover, as trust in AI-led protection decisions remains low.

By Sean Mitchell • 4 min read • Last month
Consumers may switch banks over authentication, says survey
Multi-factor authentication

Consumers may switch banks over authentication, says survey

Fraud controls are becoming a deal-breaker, with more than two in five consumers saying they could switch banks over authentication alone.

By Karen Joy Bacudo • 3 min read • Last month
Kick Cashback brings instant confirmations to retail offers
Fintech

Kick Cashback brings instant confirmations to retail offers

Shoppers will know at once if a purchase tracks, as delayed cashback has often undermined trust in reward offers across the sector.

By Karen Joy Bacudo • 5 min read • Last month