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Customer engagement Stories - Page 16

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Customer engagement stories

Four predictions for brand success with visual media in 2026
Customer Experience

Four predictions for brand success with visual media in 2026

In 2026, AI-driven visual media, provenance tools and gamified experiences will redefine how brands build trust and personalise content.

By Tal Lev-Ami • 5 min read • Tue, 16th Dec 2025
Understanding the holiday shopper: A retailer's guide to winning the season
Customer Experience

Understanding the holiday shopper: A retailer's guide to winning the season

Australian holiday shoppers are spending strategically, forcing retailers to sharpen promotions, personalise offers and boost in-store experience.

By Brendan Straw • 5 min read • Tue, 16th Dec 2025
Experts weigh in on marketing's redundancy crisis in Age of AI
Digital Transformation

Experts weigh in on marketing's redundancy crisis in Age of AI

As AI reshapes marketing teams, experts warn of a global redundancy wave-and argue human experience is now the industry's rarest asset.

By Sean Mitchell • 8 min read • Tue, 16th Dec 2025
SonicWall rolls out AI chat & tools for self-service
Firewalls

SonicWall rolls out AI chat & tools for self-service

SonicWall launches AI chat, unified search and tutorials to speed self-service support while keeping traditional help channels in place.

By Sean Mitchell • 4 min read • Mon, 15th Dec 2025
HackerOne hires new leaders to drive AI security push
DevOps

HackerOne hires new leaders to drive AI security push

HackerOne hires new revenue and marketing chiefs to target soaring enterprise demand for AI-driven security and threat exposure tools.

By Melvin Hipolito • 5 min read • Thu, 11th Dec 2025
Australia youth social media ban reshapes brand risk
Data Protection

Australia youth social media ban reshapes brand risk

Australia's youth social media ban forces brands and cyber experts to rethink risk, digital literacy and how they reach young audiences.

By Kaleah Salmon • 5 min read • Wed, 10th Dec 2025
Infobip sees Black Friday rich messaging volumes surge
Unified Communications

Infobip sees Black Friday rich messaging volumes surge

Infobip logs 12.2 billion Cyber Week interactions as retailers drive a 277% Black Friday surge in rich messaging such as RCS and WhatsApp.

By Kaleah Salmon • 3 min read • Tue, 9th Dec 2025
How AI, social commerce & experience will reshape retail in 2026
Customer Experience

How AI, social commerce & experience will reshape retail in 2026

By 2026, AI, social commerce and immersive physical retail experiences will transform how consumers interact with brands both online and in stores.

By Shannon Williams • 5 min read • Fri, 5th Dec 2025
APAC shoppers pay more for trusted brands with data privacy
Data Protection

APAC shoppers pay more for trusted brands with data privacy

84% of Asia-Pacific shoppers will pay more for brands they trust with personal data, highlighting growing concern over digital privacy and customer experience.

By Sean Mitchell • 3 min read • Fri, 5th Dec 2025
Brevo raises EUR €500 million to expand AI & US presence
Customer Experience

Brevo raises EUR €500 million to expand AI & US presence

Brevo has raised EUR €500 million, reaching unicorn status to boost AI capabilities and expand its US presence, targeting EUR €1 billion revenue by 2030.

By Sean Mitchell • 4 min read • Fri, 5th Dec 2025
Generative AI platforms drive surge in digital discovery & sales
Customer Experience

Generative AI platforms drive surge in digital discovery & sales

Generative AI platforms have boosted digital discovery and sales, with app downloads up 319% and AI referrals generating 1.1 billion visits in June 2025.

By Sean Mitchell • 4 min read • Wed, 3rd Dec 2025
DAS Fire appoints new leaders to drive UK & Ireland growth
Hyperscale

DAS Fire appoints new leaders to drive UK & Ireland growth

DAS Fire appoints David Parry as Managing Director and Paul Darke as Executive Director to boost UK and Ireland growth in data centre fire safety.

By Melvin Hipolito • 3 min read • Wed, 3rd Dec 2025
Thryv launches AI marketing tool to boost home service growth
Customer Relationship Management

Thryv launches AI marketing tool to boost home service growth

Thryv has launched an AI marketing tool in Australia and New Zealand to help home service businesses automate sales and boost their online presence.

By Sean Mitchell • 3 min read • Wed, 3rd Dec 2025

Stories from Other Regions

Customer engagement stories

OCBC AI veteran Donald MacDonald launches advisory firm
Data Analytics

OCBC AI veteran Donald MacDonald launches advisory firm

OCBC AI veteran Donald MacDonald leaves after 22 years to launch Colourcode.AI, advising boards and leaders on AI strategy and governance.

By Sean Mitchell • 4 min read • Mon, 8th Dec 2025
Agentic AI to reshape Southeast Asian businesses by 2026
Customer Experience

Agentic AI to reshape Southeast Asian businesses by 2026

Agentic AI, featuring localised language models, will transform Southeast Asian businesses by 2026, enhancing customer engagement and operational workflows.

By Shannon Williams • 4 min read • Fri, 5th Dec 2025
Virsae & VOSS join forces to boost AI for workplace analytics
Unified Communications

Virsae & VOSS join forces to boost AI for workplace analytics

Virsae and VOSS have partnered to enhance AI-driven workplace analytics, combining expertise to boost collaboration and customer experience across major platforms.

By Sean Mitchell • 3 min read • Fri, 5th Dec 2025
Symbos grows customer experience services with CPM Australia buy
Unified Communications

Symbos grows customer experience services with CPM Australia buy

Symbos boosts customer experience services by acquiring CPM Australia, expanding its workforce to over 2,000 across several countries with enhanced digital capabilities.

By Kaleah Salmon • 2 min read • Thu, 4th Dec 2025
Experts reveal key CX, personalisation and AI trends for 2026
Digital Transformation

Experts reveal key CX, personalisation and AI trends for 2026

Experts reveal 2026 CX trends: seamless AI-human service, hyper-individualised experiences, and AI as an intimate advisor shaping marketing strategies.

By Staff Writer • 7 min read • Wed, 3rd Dec 2025