Customer Journey Stories - Page 34

UK Stories

Customer Journey stories

CIBC invests GBP £5m in Infinity for product development

CIBC Innovation Banking has extended a GBP £5 million corporate debt facility to Infinity, bolstering the call tracking firm's growth and product development efforts.

By Catherine Knowles • 3 min read • Thu, 30th Jan 2025

Customer Relationship Management

UK consumers feel undervalued by their favourite brands

A SAP Emarsys study reveals that 83% of UK consumers feel undervalued by their preferred brands, signalling a troubling disconnect in brand loyalty.

By Kaleah Salmon • 2 min read • Tue, 14th Jan 2025

Global Stories

Customer Journey stories

Digital Transformation

Adobe Summit 2025: Creativity for all as Shantanu Narayen hails 'Golden Age' of design

At Adobe Summit 2025, CEO Shantanu Narayen declared a 'golden age of design', where AI expands creativity's reach, empowering marketers and hobbyists alike.

By Donovan Jackson • 4 min read • Mon, 24th Mar 2025

Data Analytics

Qualtrics unveils AI tools to boost customer experiences

Qualtrics has unveiled AI-driven updates to its XM for Customer Experience suite, promising businesses enhanced insights and tools to forge stronger customer connections.

By Melania Watson • 3 min read • Thu, 20th Mar 2025

Customer Experience

Unified commerce benchmark reveals retail success factors

The 2025 Unified Commerce Benchmark reveals that only 5% of evaluated retailers excel in omnichannel strategies, with leaders enjoying lower costs and higher customer satisfaction.

By Sean Mitchell • 3 min read • Wed, 19th Mar 2025

Hyperscale

Adobe & AWS join forces to enhance digital marketing

Adobe has announced a significant partnership with Amazon Web Services, aiming to enhance marketing and creative capabilities for businesses through advanced cloud integrations.

By Melvin Hipolito • 3 min read • Wed, 19th Mar 2025

Unified Communications

NICE unveils CXone Mpower Orchestrator for service AI

NICE has launched CXone Mpower Orchestrator, claiming it as the first solution for complete end-to-end automation in customer service via a single AI platform.

By Sean Mitchell • 2 min read • Wed, 19th Mar 2025

Software-as-a-Service

Extreme Networks appoints Anisha Vaswani as new CICO

Extreme Networks has appointed Anisha Vaswani as its inaugural Chief Information and Customer Officer, aimed at aligning IT strategy with business growth.

By Melvin Hipolito • 2 min read • Thu, 13th Mar 2025

Customer Relationship Management

How GenAI is breaking down silos to reshape businesses

GenAI is revolutionising businesses by dismantling data silos, enabling seamless integration and boosting efficiency across diverse operational systems.

By Greg Gant • 4 min read • Wed, 26th Feb 2025

Customer Experience

Petbarn introduces 'PetAds' media network for pet lovers

Petbarn has launched 'PetAds', a dynamic retail media network aimed at Australia's 2.9 million pet owners, enhancing brand engagement through targeted campaigns.

By Sean Mitchell • 3 min read • Thu, 20th Feb 2025

Customer Experience

Unlocking the power of speech to humanise AI-driven customer experiences

Recent advancements in conversational AI are transforming customer experiences, as brands embrace AI to foster deeper relationships and enhance engagement.

By Christopher Connolly • 5 min read • Mon, 10th Feb 2025

Digital Transformation

BillingPlatform named leader in Forrester's Q1 2025 report

BillingPlatform has been named a Leader in Forrester's Q1 2025 report for Recurring Billing Solutions, scoring 5 out of 5 in 16 criteria.

By Imee Dequito • 3 min read • Tue, 4th Feb 2025

Biometrics

Remote goods fraud to rise, eCommerce losses to hit $10B

A study by Juniper Research predicts a global 18% rise in remote physical goods fraud by 2025, with losses reaching USD $10 billion, driven by advanced tactics.

By Melania Watson • 2 min read • Fri, 31st Jan 2025

Customer Experience

Sinch predicts AI & human synergy in customer service 2025

Sinch predicts a transformation in digital customer communications by 2025, emphasising AI's role alongside human agents in enhancing engagement.

By Shannon Williams • 3 min read • Thu, 19th Dec 2024

Gaming

Bureau raises USD $30m Series B amid soaring fraud costs

Bureau has raised USD $30 million in a Series B funding round, aiming to tackle the global fraud crisis, which costs USD $486 billion each year.

By Sean Mitchell • 3 min read • Thu, 19th Dec 2024

Data Analytics

Umbraco predicts key CMS trends for 2025 including AI focus

Umbraco forecasts that AI, personalisation, and security will shape CMS platforms in 2025, emphasising reduced carbon footprints and enhanced user experiences.

By Kaleah Salmon • 3 min read • Tue, 17th Dec 2024

Unified Communications

8x8 sees 60% growth in new product sales for FY25 Q2

8x8 has reported over 60% year-on-year growth in new product sales, attributed to the rising demand for its AI-powered customer experience solutions.

By Catherine Knowles • 3 min read • Wed, 27th Nov 2024

Customer Experience

HiTRUST focuses on balancing security with user experience

HiTRUST highlights the need for a balance between online security and user experience in digital payments, as businesses face increasing pressures in this sector.

By Sean Mitchell • 3 min read • Fri, 22nd Nov 2024